This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving at Interstate speed, dash message stated to pull over, engine shutting down. Coasted to stop on shoulder. Waited 5 minutes, turned on ignition, check engine light was on. Restarted vehicle, drove ~20 miles and same occurrence. Was able to return home to dealership. The OBD reader said the PCM (Powertrain control Module) had failed. Service Dept. sent info to Chrysler Corp. Service, which stated the transmission was at fault. Car mileage was ~16,500 miles. Under warranty, the transmission is being replaced.
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what-??s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Driving on highway and got a message saying "Stop Safely - Vehicle Will Shut Off Soon". Pulled over to the shoulder before the engine stopped once. researched the issue and tried to drive to a dealership. Stayed in right lane and the issue happened a second time with the same message displaying and this time, I actually did lose propulsion, but was able to safely park on the shoulder again.
Loss of drive power while at high speed on the highway. Warning popped up saying car will lose power soon, with a turtle icon. Had to pull over 3 lanes to shoulder. Could have been dangerous, Chrysler known issue - they had recall 03A to make sure the warning turns up, but didn't fix it.
I ran into a very dangerous situation last Monday. I was driving on a freeway and car Brokedown, accelarator unresponsive, got "Service charging system" car lost power It was very dangerous and someohow I was able to get into Shoulder lane and with God's grace we survived. After 3 4 minutes I was able to get my car turn off and on and then it drove with minimal speed 12m/hr. So I decided to take it in nearby open parking area and get it towed. This is serious life threatening especially with family.
- New Hill, NC, USA
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This letter is for a near fatality while driving my new 2022 Chrysler Pacifica Hybrid on October 30th, 2023. While driving back home on a dark and stormy night with poor visibility on i87 North my 2022 Chrysler Pacifica Hybrid shutdown nearly causing a fatal accident. My 3 kids (ages 4, 5, and 8) were in the car with me. The car blinked power and i lost motor function (no acceleration), the car went from around 70-75 miles per hour to almost 40 forcing me to try and get over to the shoulder. During this stressful process a mac truck nearly ran us off the road traumatizing me and my kids. While on the shoulder I tried everything to get the car back on, after turning off and on the car several times I was able to drive very slowly (max speeds of 1-20 miles per hour) with me pressing the gas pedal at full throttle. I was able to get off the New Palz exit which was 4 miles from the incident and call triple A for a tow truck back to Dutches Dodge. Since the incident, I've been working with FCA and looking for guidance on what can be done for my Family. The process has been very difficult with Dutches Dodge refusing to talk to us. Chrysler failed me with an unsafe car, I feel punished for being a responsible and safe driver. I brought in the car for recall 03A/NHTSA 23v-010 in July which did a software update for an internal transmission wiring connector. Based on the FCA case [XXX], I was told the STAR investigation found fault 21-008-23 which is for the internal transmission wiring connector. The software update does not seem to fix the issue, how many others are at risk" The car was proposed new on 12/13/2023 and had less than 12000 miles on it, all we know is the car needs an entire new transmission and new recall which we were not aware of for a serpentine belt. How can Chrysler assure us that the issue is fixed" Since the incident I have been dealing with post traumatic stress. Apart from having to take time off work and losing motivation I've felt that FCA does INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I
My car had less than 500 miles on it. While driving down the interstate, it suddenly stopped accelerating and a warning to -??pull to a safe place the vehicle will soon shut off-?? appeared. The vehicle shut off. It was towed to the dealership. After almost a week with the van, the dealer said nothing was wrong and they sent me back on my way. 5 miles down the road and on a busy road, same thing happened. Van stalled and was again towed to the dealership. This time they said it needed a new PIM system. It was at this time that I became aware of NHTSA Campaign Number: 23V-010. I was sold this car on June 14 after Chrysler was aware of the issue.
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
During the month of March, 2023, my vehicle completely shut down on two occasions, both of which occurred while traveling at highway speeds. There were dash icons that were lit, including a check engine light, a turtle icon and a message to Pull Over. The shutdown caused me to move quickly to the shoulder of the road, with limited ability to maneuver in a safe manner. These shutdowns occurred after the vehicle had its software updated based on Recall 03A (Loss of Motive Power). Apparently, the update only served to provide a warning on the dash that the engine was about to shut down (which occurred immediately). The dealer has had the vehicle for some time, and the latest update is that they are replacing the vehicle's transmission. It would seem unacceptable if, in fact, a (known?) issue that causes a shutdown was addressed by merely providing a millisecond's notice that the vehicle is going to completely die. This is an extremely unsafe situation, placing the motorist, their passengers and nearby vehicles in danger.
I was driving around 15 mph and the van suddenly lost all electrical and engine power. I could not drive and none of the instruments were working. I could not turn on the emergency blinkers / hazard lights. I could not restart the van. No buttons were working. The van came to a stop with some bad sounds from the engine. I was on a hill and I had to keep my foot on the brake otherwise the van would start rolling backwards. I could not place the vehicle into park and the parking break did not work either. This means I was effectively trapped in the vehicle, in the middle of the road, unable to engage any hazard lights. I called my spouse and he drove to meet me. He opened the hood and after a minute the power returned and the vehicle displayed a "service electrical system" message. I was then able to drive the vehicle home about half a mile. Later that evening the vehicle again "died" and was unresponsive. Hours later it is still not turning on and will have it towed to the dealership. This complete loss of power has happened a few times before, but always when the vehicle was parked overnight and I discovered it was not working in the morning. But it would always turn itself back on after a few minutes.
The fuel line into the fuel tank and tank itself were leaking gas. It was not a large leak but it was enough to soak the felt lining underneath the gas tank. It made our garage completely smell of gas fumes and the fumes began to migrate into the home. The dealer originally took a look at it on 3/13/23 and determined that the fill line was just loose into the tank. However when we filled the tank with gas again on 3/20/23 the problem began again. It went back into the dealer on 3/21/23 and they are replacing the fuel tank and the fuel fill line. No warning lights or messages ever came on.
February 23rd: car shut off while getting off the freeway. Would not restart for 5 minutes. Had no acceleration but could still steer. February 23rd: brought car to the dealership, they scanned the car and there was no code. February 26th: car shut off 3 times on the freeway going 70mph. Had to pull over and restart car to be able to accelerate. I had my 2 kids in the car at this time and fear for their safety. March 1st- car shut off on the freeway going 70 mph. Had to pull over carefully again. Turn off the car, open the car door, wait a few minutes, restart. March 3rd- car shut off on the freeway again. Brought car to the dealership again, they asked for me to drop it off on Monday. March 6th- left car at dealership. They said it needs a new transmission and would be a minimum of 30 days to replace it, but most likely longer.
On 3/6/2023 while driving on a freeway, my vehicle experienced a complete loss of motive power and the accelerator was unresponsive. The dash gave me a warning that the vehicle was off. On 3/7/2023, the same incident occurred twice while on the same freeway. on 3/7/23, I dropped it off at Moss Bros Chrysler Dealer in Riverside, CA for the loss of motive power recall I was just notified of. The software update from the recall was performed, and the service adviser informed me that it was successful and the issue had been resolved. On 3/9/2023, I drove it on the freeway, and again, the same loss of motive power occurred. This time, the dash warned me that vehicle shutdown was imminent, and a turtle icon displayed on the dash. However, the moment the dash displayed this information, all motive power was lost and the experience was identical to before the software update. This is a significant safety issue as the freeways in my area usually do not have any shoulders or areas that are safe to pull over on. This is a serious defect that poses a safety risk to anyone in the vehicle. It has not been fixed by the recall.
Van shutoff on the highway going 60- 65 mph with my wife and two kids under six. Winter time snow plowed road so no available shoulder due to snow mounds. Van quit running during rush hour. Car coasted to a stop and would not restart. Had to be towed. Dealer said it was a known issue. Googled it and there were news articles about the issue. Van gave no warning it was shutting down. Dealer has had the 2022 Chrysler Pacifica plug in hybrid for 30 days in the service shop and still don-??t have a fix for it. Opened a case with Chrysler, Case Number 85533496
While driving on the freeway at 60-70 mph, in 20 degree weather at night, the engine suddenly, and without warning, stopped. A dash error message showed instructions to put the car in park and push the start / run button. The van was still traveling at a high rate of speed while the message stayed up and the van had to be carefully maneuvered through traffic, across multiple lanes to the next exit, without the ability to accelerate when needed. Somehow no one was hurt and the vehicle did not get into an accident, but it came to a stop in the middle of the exit ramp, which had a steep uphill grade. The van was unable to be restarted. A Good Samaritan helped push the car to a nearby lot while car was in neutral. It was unable to be started then and two and three days later. The roadside assistance couldn-??t be provided until a few days later because the incident occurred at the beginning of the weekend. The vehicle was finally towed to the closest dealership today. The dealership said the software update is available for the recall of potential loss of motive power, which appears to be the issue we experienced. They said it would take 2-3 weeks to look at the vehicle due to their backlog. I called the dealership where we bought it, and they said the same. Also, based on initial research, it seems the software update will only give advance warning when an electrical short is about to cause the engine to stop so the driver can have advanced warning and presumably drive to safety without an accident. Unfortunately, the manufacturer still needs to address the root cause and build a solution to prevent the electrical short from happening in the first place. The situation is troubling and the manufacturer and both dealerships are even stalling in getting us a complimentary loaner vehicle. Also note that we were not instructed to stop driving the vehicle when we found out about the recall prior to the incident. Again the van won-??t be fixed for weeks, NHTSA shows no remedy yet
I drive on the freeway, and I lost any power with the car, I'm lucky my baby was not in my car on that day. It happened two times and I go to the Mopar service center, they tell me they don't have the part for that, and I ask them what's should I do with that situation, and they said that's a good question, I have no idea, but you can wait for the part and I don't know when the part comes in maybe a week, and maybe few months.
This is a Plug in Hybrid vehicle (Rental from Avis). I was driving on freeway today January 13, 2023 and vehicle lost all propulsion (did no respond to accelerator being depressed) with warning message on screen "Press Brake and Push Button to Start" and "Shift to P to Start" while at 64mph. Vehicle was slowing down and would not accelerate when pushing on the accelerator pedal. Happened twice during 20 min drive into work. I was able to have my phone ready and took pictures of the warning screen the second time. Pulled off to the side of the road to be able to switch the car to "P", turned off the the car with the push button and then restart. Notes: 40 degrees F 10 minutes into drive Heated Seats ON Rained the night before, damp in the morning This issue occurred on January 10th as well and had to pull off and restart as well.
A D V E R T I S E M E N T S
- Leesburg, FL, USA