This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our Chrysler Pacifica hybrid had the software update related to the wiring short that has caused multiple Pacifica Hybrids to shut down. We had the recall "repair" on 3/9/2023. On 3/12, while driving on the interstate traveling 70mph, the warning popped up, indicating that a power shutdown was imminent. I had my entire family, kids, and elderly parents in the car with me. Fortunately, we were able to pull over safely, but had we been on the road during a busier time, we would have been in serious danger! Our Pacifica has less than 10k miles and has had no problems previously. The software "fix" was not a fix at all, and this is a huge concern since the entire reason for purchasing a van was to travel safely and conveniently with our children.
Vehicle had a sudden loss of engine power while at speed traveling on the highway. We were able to safely pull over, and after a few minutes restart the vehicle. After additional driving we encountered the issue again, at speed on the hoghway, however the vehicle did not shut down properly and would not start after repeated attempts. The vehicle would show the ignition was on 'run' however would either not allow shifting into gear, or upon shifting into gear immediately throw an error message on the dash stating to shift into park and restart the vehicle. I believe that this issue will not be fixed by a recall where the solution is advanced warning of an engine shutdown. We are fortunate to ha e had this happen when we were in a position to pull over safely as the speed of the vehicle plummeted unsafely after loss of engine power. This happened on Saturday March 11, the previous night the vehicle had been charged overnight. The loss of power was not experienced untill the hybrid battery charge had been depleted and the vehicle was running on the combustion engine
While traveling at full highway speed, the Pacifica turned off entirely without warning. We had to navigate in traffic through 4 lanes to pull over with children in the vehicle. The vehicle would not turn back on after pulled over until hours afterwards. However we towed the vehicle to a dealership due to the safety concern
Second complaint for same issue. Our vehicle stalled 6 times over the course of 17 miles driving around town, maximum of 50 MPH at times. We have multiple videos of this. Have contacted Chrysler and was told they do not have a fix for this issue even though they are aware it is a safety issue. Awaiting call back on how they will help resolve this issue ASAP as the car is basically undrivable with stalling that many times in such a short trip!
It seems that some of the standard safety features are unavailable or missing due to some reason which is mentioned in the optional equipment. below two things seem to be missing: 1. Safety sphere 2. ParkSense Rear Park Assist Additionally, there is also a recall on this vehicle regarding the safety issue. Dealer is denied to make any changes or repair to the vehicle. Please investigate the matter as these are major safety issues.
- Ames, IA, USA
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I drive on the freeway, and I lost any power with the car, I'm lucky my baby was not in my car on that day. It happened two times and I go to the Mopar service center, they tell me they don't have the part for that, and I ask them what's should I do with that situation, and they said that's a good question, I have no idea, but you can wait for the part and I don't know when the part comes in maybe a week, and maybe few months.
While driving on the highway, the vehicle coaster to a stop. It gave a warning to plug in the battery for conditioning and the D was blinking. It said to put to P to stop. Was able to coast to the side of the highway safely and vehicle had to be stopped and turned off to be able to run. This happened 4 times in under 30 miles on the highway.
Driving in traffic, slowed to a stop for red light and dash lights came on. Vehicle would appear to start, but transmission would not engage (gear selector light would blink, instead of being a solid light). If I let off the brakes with the car in drive, the vehicle would roll backwards (as if in neutral). After several minutes of pressing start/stop button, the vehicle eventually started and went into gear. I called FCA about the issue, and they couldn-€™t find any service center to accept my vehicle within a week, and told me I could rent a car on my own if I was concerned.
Hello. I am writing to say that the proposed fix for NHTSA 23V-010 and FCA 03A is insufficient. The stated problem is a short causing a loss of motive power. The proposed fix is a software update that informs the driver of the situation. This is not a repair for the root cause which as stated in the recall is a short causing a loss of motive power. I propose that the NHTSA put more pressure on Chrysler to repair the root cause of the problem instead of a software update that merely notifies the driver. Thank You Jeffrey Monheit 631.241.1565
Car losing its Motive Power @ highway speed. Have multiple videos. It Start happening on Saturday 1/21/23. ON Monday drove car to local dealership they told did software update. That did not fixed. New recall they don't have any parts or information on it. Bringing car back to local dealership on 1/25/2023. Car is unsafe to drive on Highway speed. Dealership service department told me they don't really know what todo. Chrysler Custumer service advice if the not able to fix the car bring it to independent repair shop for brand new car less then a year old.
Vehicle lost ability to accelerate on highway engine sh*t off, lost power steering, dashboard read -€œpress break and push button to start-€ as though vehicle were turned off. Dashboard displayed default message -€œservice hybrid electric vehicle system-€. Happened 3 times in span of 3 days. 2 of which were on the highway, the 3rd was on exit ramp of highway. The inability to accelerate/loss of power steering while driving is a huge safety concern. We called dealership, service manager immediately acknowledged safety concern and picked up vehicle at our home. Vehicle is currently being evaluated at dealership.
This is a Plug in Hybrid vehicle (Rental from Avis). I was driving on freeway today January 13, 2023 and vehicle lost all propulsion (did no respond to accelerator being depressed) with warning message on screen "Press Brake and Push Button to Start" and "Shift to P to Start" while at 64mph. Vehicle was slowing down and would not accelerate when pushing on the accelerator pedal. Happened twice during 20 min drive into work. I was able to have my phone ready and took pictures of the warning screen the second time. Pulled off to the side of the road to be able to switch the car to "P", turned off the the car with the push button and then restart. Notes: 40 degrees F 10 minutes into drive Heated Seats ON Rained the night before, damp in the morning This issue occurred on January 10th as well and had to pull off and restart as well.
When it is unusually cold, the heater fails to heat the hybrid battery sufficiently to register the correct voltage. This causes the car to enter -€œturtle-€ mode- a special mode that limits the car to 30 mph. It-€™s designed to allow the driver to get to a dealership. When we were driving at highway speeds about 70mph, during a particularly cold day, the turtle mode dropped us suddenly to 30 mph. This nearly caused an accident as we almost lost control of the vehicle on ice and snow. It was so sudden we had to swerve into the side of shoulder.
I was driving on a 40 mph road when the minivan flashed a message on the dashboard that the engine was off and I needed to put the car in Park to restart it- essentially the car stalled while I was driving 40 mph. Luckily it was 10 pm with few cars around and I was able to merge across 4 lanes and turn on a side street as the car rolled to a stop against a curb. I tried for 5 minutes to do as the car message was indicating- put the car in Park, turn the engine on, but the car would not return to normal function, Drive would not engage, the car would not accelerate. Eventually I got the car to successfully turn off, turn on, and engage in Drive mode, and I was able to drive the rest of the way home, however the engine light remained illuminated the entire drive (the car's app calls this the "Malfunction Indicator Light"), and I was very nervous about the situation repeating and not being in a position where I could easily pull over, so I took the smallest side streets I could to wind my way home in case I had to pull over again with a moment's notice. I checked the car the next morning- the engine light is still illuminated. I called the dealership and they told me the earliest diagnostics appointment they could offer me is 7 weeks from now, and the best advice they could give me was that as long as the engine light was not "flashing" then it was not imminently dangerous to drive, and that it could be "anything" (possibly minor) causing the engine light to be illuminated. I am afraid to drive the vehicle in case this happens again and they are offering me a 7 week wait to have something done about it. Forums I read have said this is a common, documented problem. This is a supremely dangerous event depending on where one happens to be driving at the random moment that the malfunction takes place.
I brought my Hybrid Pacifica in Fed,2022. Last month it just lost power while I was driving and after that engine light up. Need to wait couple minutes to restart the engine and this issue has been reproduced every day. I brought the car to the dealership and they confirm the issue, they did update the software(recalls) but did work. so far they hold the car for a month waiting for parts to replace.
While driving on the freeway, check engine light came on, all acceleration power was lost, car directed me to -€œput car in park, press brake, and push start button.-€ This led to extremely dangerous situation of having to navigate traffic and reach the shoulder with no ability to accelerate. Vehicle was powered down and restarted and was able to return to the road. This has happened 10 times total. This is the first reoccurrence since getting the power inverter module replaced at the dealership four days ago.
2022 Hybrid pacifica limited Breakdown on freeway, accelarator became unresponsive and car stopped. Hi all, I have a pacifica hybrid 2022 limited with 8000 miles on it. Less then 7 months old.I ran into a very dangerous situation last Monday. I was driving on a freeway and car Brokedown on freeway, accelarator unresponsive, HMI said shift P to start, gear change didn't do anything and blinking, check engine light came up. It was very dangerous and someohow I was able to get into Shoulder lane and with God's grace we survived. After 3 4 minutes I was able to get my car turn off and on and then it drove normal. So I decided to take it in nearby open parking area and get it towed from there but even then it broke down 4 times. This is serious life threatening especially with family. I got it towed to dealership and they said next day a Software update fixed it which was hard to believe so i asked them to drive for 25 miles and guess what " Same issue happened again. So car is back to service now and I haven't heard anything back. Worst part is i had similar issue of car shutting down but that time it was in electric mode related to service charging and this was in gas mode with check engine light ON. I just wanted to see if anyone else had similar issue and how it got resolved" Thanks for the help. I am attaching some videos
While driving approximately 35mph and without any warning, the vehicle suddenly slammed on the brakes and came to a stop in the middle of the road. If another vehicle had been following behind there could have been a collision. The forward collision alert might have gone off; afterwards most of the warning lights were on. We were able to slowly power through the brakes to a nearby parking lot. We could not turn off the car or put the transmission in Park or Neutral, it was completely immobilized. All of the transmission lights were on and could not be changed by turning the dial. The vehicle was towed to a dealership and has been waiting for diagnosis for over 3 weeks.
Wife was driving on the highway at highway speeds (using gas propulsion, not electric) and car shut off without warning, lost all propulsion, alerting me to "Shift to park" to start the car. No prior warnings of anything being wrong with the car. Had to pull over on the highway to stop. Took several minutes to be able to shift to park, turn the car off, and restart the car. After incident, the check engine light came on. Took the nearest dealership who advised the check engine light was off and there was nothing they could do to repair it - told us it was safe to drive. Driving car again and incident happened 2 more times within the following weeks. Again, check engine light would come on, then turn off after a couple hours. Car currently at the dealership getting a new transmission. Car had under 10k miles and was under 8 months old.
A D V E R T I S E M E N T S
- Raleigh, NC, USA