Malfunction light indicator (MIL) light turned on which caused vehicle EV only mode to be disabled and now the vehicle only runs under engine power poorly with the battery is always fully charged (MPG is cut in half since battery is never used). Manufacture service center found error code P0E15 on 3/3/2022, which indicated the EV battery coolant heater failed and needs to be replaced. Part is on backorder and no ETA is available, they indicated they have a few in their service center alone that have the same issue.

- Arlington Heights, IL, USA

While driving, the vehicle shut off. Steering and brakes were still working, it's already happened 2 times and I was able to coast off the highway. After turning off and on the with the starter button the car starts normally with only the engine light on. There are several other posts on forums of others owners having the same problem.

- Rochester Hills, MI, USA

While driving, the vehicle shut off. Steering and brakes were still working, so I was able to coast off the highway. The check engine light, a battery fault indicator, and a service charging system warning all displayed on the dash. This is the second time this has happened, and a Chrysler dealer service center installed software updates they claimed fixed the issue. It is now back at the dealer. The first time this occurred, it was on a busy road with no shoulder near a dangerous turn. I was stopped in the road for several minutes before I got it to restart and was able to limp to a safe parking spot. There are several other posts on web forums and YouTube of other owners having the same problem.

- Salem, CT, USA

Check engine light illuminated and there was a warning message on the dash screen that I was not able to capture. This model of van is a plug-in hybrid. With this failure the engine systems are NOT utilizing the hybrid traction battery portion of the system. I have driven many small trips up to about 65 miles, but no drive has yet used the battery capacity. So the vehicle is running 100% on the gas engine, and is not able to function in hybrid or electrical only drive mode. The dealership is unable to tell me if driving the vehicle in this state will cause further damage to the van, therefore I am stuck unable to drive the vehicle for fear of causing even more damage. Error code pulled from personal obd2 reader: P0E15 - Hybrid/EV Battery Pack Coolant Heater A Control Performance On 1/4/2022 the dealer service advisor called and confirmed that the issue is the expected part failure/replacement, and that there are no parts available in the US for this repair. The last instance that my dealer repaired took 4 weeks to secure the needed parts for repair. Still no confirmation the van would be safe to drive in the interim. Therefore I am without my new 2021 vehicle purchased 5/10/2021, while it only has 1608miles... for what seems like will be at least another month. The dealer SA also mentioned to me that Chrysler currently had another ~450 instances of this same failure happening right now, all which going to be significantly impacted by the lack of parts availability. This is unacceptable.

- Maple Valley, WA, USA

While driving vehicle went into full lock down. Vehicle remained running with all systems on except completely unable to engage drive, shut vehicle down or even power it off. Towed to dealer. Dealer stating codes stating hybrid error and transmission errors. Vehicle has 7021 miles and was purchased March 2021. My wife and 2 children were stranded on the road in a vehicle that would not move. Terrifying for me.

- Vista, CA, USA

We have now had two incidences where the vehicle is being driven both on the highway and in the city. The vehicle malfunctions without any indication or warning. While driving the vehicle beeps and the check engine light comes on, you lose all control or ability to accelerate. You still have steering. The screen on the dash in front of the driver flashes and continues to flash and says there is an issue, while saying to move the drive to park. The drive options (park, drive, reverse, etc) flashes on and off but will not move anyways. You are essentially forced to cruise to a stop hopefully in a safe place or emergently braking. The only way to get the vehicle to reset is once completely stopped. To push the ignition off button. Which does not fully turn it off. You then have to open the driver door hopefully safely. And allow the vehicle to completely shut off. Then get back in and it will usually start at this point with the check engine light still on. We have video and pictures of this happening to us both times and am have seen others experience this extremely dangerous situation. I am going to report to the dealer and the customer service for Chrysler as well. Then the news.

- Kalamazoo, MI, USA

I purchased a pre-owned 2021 Pacifica Hybrid on November 4th 2021. After driving it off the lot, the vehicle stalled (essentially loses power and gas pedal does not work) while driving at a high rate of speed on the highway. Symptom: While driving at a high rate of speed (65MPH, 60MPH, 50MPH, 70MPH), van loses power and gas pedal will not work. Van is on <1% battery and running off gasoline power. After coasting to a stop on the side of the road, a message pops up that says "Service Charging System" and the check engine light comes on. Then it says "Shift to P to Start". Check engine light is on. Frequency: Occurrences happened immediately after taking ownership of vehicle and were 11/4/21, 11/6/21, 11/7/21, 11/9/21. After that we stopped driving the vehicle and took it back to the dealer because of safety concerns. Workaround: Shifting to P to start (starting like you would normally start the car) does not start the vehicle. We have been able to figure out a workaround to get it to start however. If you push the start button without your foot on the brake so it is in the "accessory" power mode, then put your foot on the brake, then push the start button again, it starts. The check engine light stays on for a period of time (less than 24hrs) after each event, but then goes off. I see this has been reported by several people with at least 4 NHTSA IDs filed with the exact same issue. This is a serious safety concern and is not only reported with these IDs, but also is prevalent on other online forums such as pacificaforums.com and Facebook group "Chrysler Pacifica Plug-In Hybrid 2017 and beyond." Symptoms match these NHTSA IDs. NHTSA ID Number: 11439920 NHTSA ID Number: 11432866 NHTSA ID Number: 11430933 NHTSA ID Number: 11418815

- Pittsboro, NC, USA

I wanted to write to you and let you know about our recent and scary experience with our new 2021 Chrysler Pacifica Hybrid Limited. We purchased our van on Labor Day, September 6, 2021. Since then, we have had 2 out of town family funerals and a family vacation so we have right at 5k miles on the vehicle. On 11/5/2021, at approximately 1:15pm, I was driving our van on a 6-lane major thoroughfare with my two small children with me. We had 43% of our EV battery remaining and so we were driving on EV power (and had a half tank of fuel also). Suddenly, the engine power stopped, I had no acceleration, and a -??Service Charging System-?? message popped up on the instrument info panel along with a check engine light, a red battery light near the compass, and a red plug symbol just below the fuel gauge. I was not able to get the van to do anything but roll with whatever forward momentum we had toward the side of the highway. In nothing short of a miracle, we avoided multiple collisions and safely made it to the shoulder. We had electric power to run the radio and climate fan only but the car engine was completely inoperable and could not start or shift into gear after multiple attempts to restart it. I contacted roadside assistance and waited for a tow while trying to keep my small children calm and safe sitting in a dangerous location on the side of a highway. After about 30 minutes, the car engine fan shut off and so I attempted to restart the car and it finally worked. I immediately headed toward the closest dealership by taking the side roads and hoping that we wouldn-??t have another incident and be a sitting duck on the highway again. This vehicle malfunction could have, and realistically still could, cause a traumatic and horrific fatal motor vehicle collision. This is not just a routine and minor malfunction like a door sensor issue, or check engine light, etc. This issue can lead to a severe safety issue that will, and did, render the vehicle a target with no escape.

- The Colony, TX, USA

I was in the garage near the car when it started spontaneously. I had the key fob in my pants pocket. It turned off when I sat inside and pushed the ignition off button. Did not notice any warnings/lights at the time. There were no safety consequences. My Concerns: What else could happen spontaneously" Could it shift into gear? Carbon monoxide in the closed garage" Has not recurred. The only recent auto malfunction was the Information display (UConnect) had locked up a couple of weeks prior after a routine software download to the car. No problem with vehicle operation with that episode. Checked by the dealer and felt to be OK. No recurrence. I attempted to notify MOPAR. Their web page email didn-??t work for a several tries. I was unable to get past their customer service robot who got stuck on -??other-?? when I couldn-??t pick one of their menu options. I wanted NHTSA to be aware in case of other similar reports.

- Horsham, PA, USA

While driving our 2021 Chrysler Pacifica PHEV in EV on the highway, at speed of 65 mph, the vehicle lost power and the accelerator pedal became unresponsive. This has occurred on three occassions, each on different days. The dashboard signaled these issues: Shift to P to Start, Service Charging System, and the check engine light indicator. This is a very serious safety issue. The Engine and Power failed while driving at highway speed, this has occurred 3 times in the past few weeks. After losing power, the vehicle can only coast using it's own momentum. The steering and braking functions remained operable, so the driver was able to steer the car to change lanes (while losing speed) to get to the shoulder. This UNSAFE for my family because vehicle is at risk of being rear ended while on the highway. This is unsafe for anyone in the vehicle directly behind my vehicle. After the 2nd incident of losing power while on highway, I made an appointment with local Chrysler Dealer's service department. They inspected the vehicle and, as I understand it, they found a message or fault indicator that was somewhat concerning in relation to the electrical system. The service provided a solution by adjusting or tuning something. They did not replace any parts. Three days after the service was done, the problem occurred again; again, my vehicle lost power while going ~65mph on the highway. I called local chrysler service and left message with them today, requesting another service appointment. When they call me back I will request Chrysler to report this as a safety issue.

- Afton, MN, USA

After unplugging from the charging station, the vehicle would not start. I pressed the start button several times, to no avail. Had to turn off the vehicle, wait 5 minutes, then try again to get it to start. This is the second time this has happened - with two separate charging stations.

- Rockville, MD, USA

We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.

- Sacramento, CA, USA

I was driving at just over 70MPH in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "Service Charging System". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in Park and then restart. After this event, my engine light has remained on and I am attempting to schedule an appointment with the Chrysler dealer. This high speed stall in busy traffic was extremely dangerous and I hope that we can resolve this matter effectively. The dash photo I uploaded is not my actual dash, but that is the exact same error screen and engine light that I saw. Exactly the same.

- Marietta, GA, USA

Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.

- Caledonia, MI, USA

My issue matches the issue reported in NHTSA ID Number:?11414581. My own words describing the incident: We have a new 2021 PHEV Limited (purchased May 3, 2021), which has with 977 miles (554.5 electric, 423.1 Hybrid). On May 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldn-??t turn on. The dash just kept saying -??push break and push button to start-??. She would do that, and nothing would happen - the message would stay up, then we-??d here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (I actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the D indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally. This is unsafe as it sort of appears like the engine is running first (you can-??t hear anything because it-??s in electric mode) so you put it into gear and then you roll backward if you-??re on a slight incline. We have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now. Once it is done we will call Chrysler care for help and take the car in for service.

- Ann Arbor, MI, USA

After 2 weeks and less than 150 miles, the engine misfired during a short drive to the grocery store. The dealer states that a bearing in a lifter seized.

- Rockville, MD, USA

When attempting to start the van it will periodically not engage. The gear selector will blink when you select a gear, but it will not respond to throttle. The vehicle will roll however. This becomes a greater problem as you need to remove your foot from the brake to cycle the van back to off. All of these issues are compounded by fact it is a phev and there is no engine noise to help you notice it has not started. Chrysler has said they are aware of the issue, but they have given no information other than a fix is supposed to come sometime in Q2 of 2021.

- Crown Point, IN, USA

When the car was stopped at a stop sign getting ready to make a right turn, the engine turned off. Though the car was on drive, I was unable to accelerate or move the car. I had to shift to park, restart the car and was then able to drive. This happened eleven days later again, in even scarier circumstances. The engine turned off when I was slowing down in preparation to merge into a highway. The car turned off and stopped and I could not accelerate or drive, holding up the cars behind me. Again I had to shift the car to park and restart the car before I could shift back to drive and start driving. I had my four kids in the car with me and this was extremely dangerous and terrifying for everyone. A car that suddenly turns off in the middle of driving without warning is not safe to be on the road.

- Harrington Park, NJ, USA