This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We drove at normal interstate speed when the -??accelerator stopped responding.-?? The digital dash cluster then showed a message stating -??Service Charging System-?? and -??Shift to -??P-?? to Start.-?? The vehicle was turned off and turned back on after waiting roughly one minute.
Same issue as the existing complaint PE22008 on 10/24/2022, South-bound I-95 in Maryland, driving around 65-70 MPH. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in PARK and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read "Service charging system" which seems odd because if it is an issue with Hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.
While traveling in the #1 lane at 65mph on the freeway, the engine suddenly lost power and I had to coast to the far right lane amid traffic to enter the emergency stopping area. This has happened 4 times in the last few weeks. The dashboard display says there is a charging system problem. I am able to restart the car after stopping completely and opening the driver's door. This creates a very unsafe situation. I took it to the dealership today and they performed the Z76 recall campaign software update, however, upon driving 10 miles on the freeway, it happened again.
Our 2021 Pacifica Hybrid with less than 21k miles on it lost all propulsion/motive power; this happened while I was driving on a freeway just seconds before going onto an overpass at freeway speeds to change freeways. Driving uphill on an overpass at freeway speeds with our kids in the car was very dangerous (especially during weekday traffic in Orange County) but, fortunately, we coasted to a stop safely. The vehicle's other systems seemed to still be working. For example, the vehicle's dashboard was working. As soon as the vehicle's power ceased, an error light on the dash appeared reading "Service Charging System Error, " and instructed the driver to pull over and put the car in park. The check engine light has been on since the incident. The car was dropped off at the dealership on October 14th. They said that the electrical guy will be available on October 17th to look at the vehicle.
while driving the car down the high way at normal highway speeds (70mph) the car lost all propulsion. Shortly before the malfunction the electric motor started growling. A message on the screen appeared "service charging system" and " put car in Park". I was in the far left lane when this happened and traffic was low as it was early in the day (7 am ) I managed to move the car from the left lane through all the other lanes and stop on the side of the highway. I was not able to drive the car and called for tow. While waiting for the tow the car became responsive after about 15 min. I recalled the tow and drove to dealer. The dealer scanned for codes and found a code for "Motor A position error". This is the second time this has happened to this car - previous time the dealer "upgraded" firmware and said it should be fine. Hardware issues cannot be solved by software. I posted a video on youtube : https://www.youtube.com/watch?v=YDk6z6-snaA And on the Pacifica forum : https://www.pacificaforums.com/threads/2021-pacifica-hybrid-failure-while-driving-on-highway.52648/ Seems this has happened to others as well.
- Liberty Twp, OH, USA
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On Saturday 9.3.22, while driving at approximately 40mph, my Chrysler Pacifica lost all power and slowed to a stop (I turned on my hazards immediately and pulled over to the shoulder). Based on the light traffic around me I was able to safety move accross two lanes even without the aid of power steering. Within 60 seconds of me coming to a stop, the Check engine light came on the cluster and an error message saying -??charging system fault-??. After calling for Chrysler roadside assistance, I attempted to restart the vehicle dozens of times unsuccessfully. At approx 60min after the vehicle lost power, it restarted. On Tuesday, 9.5.22 I took the vehicle to the dealer to diagnose & repair. As of today (9.12.22) they have been unable to recreate the event. Even though the error threw a CIL code, the dealer stated the error is now gone and no codes were stored. They have filed a -??STAR-?? case with the manufacturer to determine next steps. I have refused to accept the vehicle back until the problem itself has been diagnosed and a repair is made.
I was on the highway, and my car suddenly lost power. I was unable to accelerate, and I had to pull over on the shoulder. I received an alert that said -??service charging system error.-?? It was extremely dangerous for myself and my family.
Was driving the vehicle when it completely died. The -??service hybrid electric vehicle system-?? warning came on the dash and could not get it to go into drive again. Completely dead in the water and could not move. I can-??t imagine if I was going down the freeway and this happened. Very lucky to have it on a quiet road. This is a known issue and there are many cases of this happening to others if you check YouTube out or google it. It-??s very scary and someone is gonna end up hurt or killed.
While driving, the car would loose power then check engine light comes on and "service charging system" would pop up. The gas peddle is rendered useless as it doesn't do anything and would have to coast to safety. Dealer would just reset the computer and vehicle is realease. unfortunately, it had happen many times. Safety is a concern, more so on the highway.
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that whenever hybrid battery power was low, the vehicle was supposed to shift to using fuel; however, the vehicle would stall. The contact would pull over to the side of the road and start the vehicle after several attempts. The failure was intermittent and occurred at various speeds. The service charging system and check engine warning lights would be illuminated. The vehicle was taken to the dealer who was unable to identify the cause of the failure. The vehicle had not been repaired. The failure reoccurred several weeks later. The contact returned the vehicle to the dealer and was informed that the manufacturer suggested that the transmission should be replaced. The vehicle was not repaired. The approximate failure mileage was 24,000.
The Pacifica has 4 times in the past 9 months has lost power while driving at a high speed on the Interstate. I am still able to steer and guide the car to the shoulder, then wait 2 minutes and the car starts back up and I am able to drive again. I then have the check engine light on, and the code I get is P0A3F. It has been to Chrysler Service 3 times, and they can't repeat the issue, and claim they don't have the man power or expertise to figure it out. Once the car loses power, the messages I get say to "return car to park", "Service Charge System", and the Chrysler Uconnect App says I have a "service fault". This has happened on 11/13/21, 5/8/22, 5/27/22, and this last time... 8/28/22.
While driving on the highway our vehicle continues to lose power and stall without any warning. We have been forced to drift onto shoulders, with no ability to accelerate.
My wife and I were driving on HWY 101 at 11pm at night while camping, were headed to the ER as I had just cut my hand with a hachet. While driving, all of a sudden an error light on the dash appeared reading "Service Charging System, " the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, I was able to move to the shoulder and stop the van. The Pacifica remained on with all systems working (radio, lights, etc), but the car accelerator would not deliver power. The car would not fully turn off after pressing the ingintion button. Opening and closing the driver side door allowed for the van to be turned off and then back on, it started again and was driveable. We were able to drive the car to the ER and back to the campsite. The problem has not yet re-occurred. It has not been seen by the dealer center yet, but has an appointment scheduled. Driving at night in the mountains with a vehicle that loses all power while traveling at highway speeds is extremely dangerous and disturbing.
Driving as usual and without warning, no check engine light, the van stalled. It lost all power in the middle of the road and would not start back up. Pushed out of the road & waited on a tow truck. 2021 with 14,000 miles. Dealership pulled the code poa43.
The vehicle is a PHEV. The system that malfunctioned is related to the vehicle charging system. The vehicle seems to think it is plugged into the wall when it is actually not plugged in. It is a safety issue because the vehicle will not move -- my family could have been stranded. Planning to tow the vehicle to a dealership to have diagnosed within one week or so. The vehicle has not been inspected by anyone yet. There were no warnings prior to the failure. Currently there is a check engine light on as well as an image of a plug/cable indicating that the vehicle thinks it is plugged into an electrical outlet (which it is not).
While driving in the freeway this morning the check engine light and service charging system came on. Shortly thereafter the car lost all power and I was able to coast to a stop on the shoulder of the freeway. Fortunately I was in the carpool lane and near the shoulder and would not have been able to get over otherwise putting myself and others in a very dangerous situation on the freeway. Once stopped, the steering wheel locked as well as the wheels and the car lost all function. Although there are no formal recalls, there are forums dedicated to this problem: https://www.pacificaforums.com/threads/service-charging-system-error.41145/ The dealer is currently advising but the threads in those forums suggests FCA does not have a fix in place. The car becomes dangerous to drive as this happens out of nowhere with limited to no warning.
Driving around 40 MPH when car alert came on to Shift into P and lost all forward drive. Needed to pull onto a side street since car would not accelerate. Car said service charging system and would not recover. Could not turn car off but A/C system stopped working. The transmission light were flashing from P to R to D but would not engage. Had to be towed to dealer to await troubleshooting.
I was driving in the fast lane of the freeway when the vehicle stalled, losing all engine power, and the following warnings lit up on my dash: - service charging system - shift to P to start - the shifter knob light was blinking Due to large amounts of fast-moving traffic and my rapidly decelerating speed, I was unable to safely cross 4 lanes of traffic to the right-hand side, so I was forced to pull over on the left shoulder of the freeway directly next to the fast lane and right after a blind curve. It was an incredibly dangerous place to be stalled. I could have been hit at any moment by cars going 65-80mph, which would have caused a massive multi-car accident due to the nature of the blind curve. I shifted the car into park and turned the vehicle completely off. Waited a couple minutes and turned it back on. The check engine light remained illuminated but my ability to accelerate resumed when I briefly tested it. I was able to pull back onto the freeway and continue my commute with no further issues. I initiated a STAR case with Chrysler and the van was brought to the dealership for troubleshooting. One incident prior to stall: engine began idling really rough when accelerating from a stop ~15mph, and the check engine light came on. I pulled over and shut off the van. I turned it back on and the engine sounded normal again. The check engine light went off after 24 hours and no other issues, so I didn-??t bring it in. This happened 2-4 weeks prior to the freeway stall. P0A43-00 Drive Motor "A" Position Sensor Circuit Intermittent was the error code. The dealership could not replicate the stalling problem and tried to give the van back. I refused due to safety concerns and got my Chrysler case manager involved. They tested the transmission fluid and found it to be contaminated (metal fragments?). The transmission was ultimately replaced which took about 1 month. I don-??t know if they kept the faulty part.
Occurred at 1000,1500, and 16000 miles. Car would turn on but steering column is locked and it does not get in to gear. D and R just put car in neutral. Dealer is replacing hybrid battery. Car eventually got in to gear after several hard resets.
car stalled at high speed in HOV fast track in rush hour traffic - terrifying! was running on electric mode. Heart stopping emergency tow. First Chrysler dealer where car was purchased said they could not trouble shoot for 2 months. Found another dealer, had it towed there. Waiting to learn what the problem is. Only 14,000 miles and under warranty.
A D V E R T I S E M E N T S
- Stafford, VA, USA