Technical Service Bulletins (TSBs) for the 2020 Pacifica are official communications between Chrysler & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required. Read More »
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect. Read More »
Rear Suspension Harsh Ride This bulletin involves replacing the right rear coil spring The customer may describe one or more of the following: Vehicle has a harsh ride when riding in the rear of the vehicle. Read More »
Rear Suspension Harsh Ride This bulletin involves replacing the right rear coil spring The customer may describe one or more of the following: Vehicle has a harsh ride when riding in the rear of the vehicle. Read More »
Rear Suspension Harsh Ride This bulletin involves replacing the right rear coil spring The customer may describe one or more of the following: Vehicle has a harsh ride when riding in the rear of the vehicle. Read More »
Rear Suspension Harsh Ride This bulletin involves replacing the right rear coil spring The customer may describe one or more of the following: Vehicle has a harsh ride when riding in the rear of the vehicle. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Read More »
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. Read More »
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle. Read More »
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle. Read More »
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM. Read More »
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM. Read More »
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM. Read More »
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM. Read More »
Engine Ticking Noise This bulletin involves replacing the bank 1 exhaust cam phaser, phaser actuator and Oil Control Valve (OCV). Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
WIRING, Front Fascia For DTC codes U11E9 and/or P0073 and you confirm corrosion or water at XY101 Connector: 1. Order connector repair kits as appropriate. Read More »
FILTER KIT, Engine Oil When refilling oil on a JT, JL, DT, or RU equipped with a 3.6L Pentastar UPGRADE engine, please be advised that the engine oil capacity is 5 quarts of oil. Read More »
BATTERY, Auxiliary (180 AMP) Mopar Engineering has reviewed the BBAUA180AA battery due to concerns over fitment in Chrysler, Jeep?, Dodge & Ram vehicles and has provided direction on usage. Read More »
PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
COOLER, Transmission Oil Work procedure to address fluid leak issue with the transmission oil cooler on the MP (Part # 68249191A$), KL (Part # 68399021A$) and RU (Part # 68217322A$) needs to be followed. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals. None of the seals from the PTU side will need to be replaced whenever the ATX stubshaft is replaced, even though V-seal (68408748A$) is in ... Read More »
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, and your Dealership is located in the Detroit Metro area, please contact FCA Redacted Content prior to replacing the ... Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, refer to Star Online Publication S2223000021 before replacing the latch. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, refer to Star Online Publication S2223000021 before replacing the latch. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, refer to Star Online Publication S2223000021 before replacing the latch. Read More »
SI-eVT Transmission - Motor A gap, China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time ... Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Read More »
COOLER, Transmission Oil Work procedure to address fluid leak issue with the transmission oil cooler on the MP (Part # 68249191A$), KL (Part # 68399021A$) and RU (Part # 68217322A$) needs to be followed. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals. None of the seals from the PTU side will need to be replaced whenever the ATX stubshaft is replaced, even though V-seal (68408748A$) is in ... Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
BEV/Hybrid - Showroom and Display Vehicle Battery Maintenance This information only bulletin discusses procedures that must be followed for BEV/Hybrid vehicles that are on display at dealership showrooms. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Customer complaint includes a Mil-on condition. Upon further investigation, one or more of the following fault codes may be set in the PCM: Read More »
Customer complaint includes a Mil-on condition. Upon further investigation, one or more of the following fault codes may be set in the PCM: Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Read More »
Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one. Read More »
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one. Read More »
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor Read More »
Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
UAR and UCR Radio Enhancements Customers may experience one or more of the following: **Wi-Fi hotspot connection failure. Speaker popping, crackle noise during Voice Recognition (VR) response. Read More »
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor Read More »
BEV/Hybrid - Showroom and Display Vehicle Battery Maintenance This information only bulletin discusses procedures that must be followed for BEV/Hybrid vehicles that are on display at dealership showrooms. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
Mopar Overhead Multimedia Player (OMP) Enhancements This bulletin involves updating the OMP with a USB flash drive. The new software is version 2.700. Customers may experience the following:Bluetooth? headphones will not stay paired. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Radio Enhancements This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Radio resets with RPM less than 1000 RPM (DT and JL with 3. Read More »
WIRING, Front Fascia For DTC codes U11E9 and/or P0073 and you confirm corrosion or water at the XY101 Connector please contact Bryon Matthews at 810 569-7452 to set up part return for analysis. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.38.11. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.38.11. Read More »
Rear Suspension Harsh Ride This bulletin involves replacing the right rear coil spring The customer may describe one or more of the following: Vehicle has a harsh ride when riding in the rear of the vehicle. Read More »
Rear Suspension Harsh Ride This bulletin involves replacing the right rear coil spring The customer may describe one or more of the following: Vehicle has a harsh ride when riding in the rear of the vehicle. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Read More »
Notification Tone Change for Pedestrian Alert System This bulletin serves as awareness for a new sound notification for the Pedestrian Alert System. Read More »
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are ... Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
BATTERY, Auxiliary (180 AMP) Mopar Engineering has reviewed the BBAUA180AA battery due to concerns over fitment in Chrysler, Jeep?, Dodge & Ram vehicles and has provided direction on usage. Read More »
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. Read More »
WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application. If no response in 15 minutes, proceed with repair. Read More »
WIRING, Front Fascia For DTC codes U11E9 and/or P0073 and you confirm corrosion or water at XY101 Connector: 1. Order connector repair kits as appropriate. Read More »
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor Read More »
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor Read More »
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor Read More »
Engine Ticking Noise This bulletin involves replacing the bank 1 exhaust cam phaser, phaser actuator and Oil Control Valve (OCV). Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Read More »
WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
Third Row Sunshade Will Not Close This bulletin involves separating the third row sunroof sunshade leading edge from urethane and checking the sunroof glass and roof panel for excess urethane. Read More »
Third Row Sunshade Will Not Close This bulletin involves separating the third row sunroof sunshade leading edge from urethane and checking the sunroof glass and roof panel for excess urethane. Read More »
GRILLE, Active Shutter For a Customer Concern of Check Engine Light On and DTC U11E9- PCM Lost Communication with Active Grille Shutter (AGS) is set, please review Star Online S2008000132 for known concerns. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. Read More »
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. Read More »
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Red Chrysler Inlay In The Rear Liftgate Wing Badge Lifting Off This bulletin involves inspecting the red Chrysler inlay in the wing badge on the rear liftgate and replacing the emblem if necessary. Read More »
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels. Read More »
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels. Read More »
BRACKET, Hinge, Center Hinge Bracket Include Rollers 2019 2020 RU - Sliding door noisy when opening or closing, replace center hinge If customer comes in with the issue described above, please contact the following individuals prior to ... Read More »
CARPET, Cargo Floor, Rear, Behind Third Row Seat, Low on Cargo Floor For concern of rear cargo carpet loose/poor fit please contact one of the following directly if issue is identified: FCA Redacted Content. Read More »
GRILLE, Active Shutter For a Customer Concern of Check Engine Light On and DTC U11E9- PCM Lost Communication with Active Grille Shutter (AGS) is set, please review Star Online S2008000132 for known concerns. Read More »
GRILLE, Active Shutter Prior to replacing this part, please review Star Online S2008000132 for known concerns. If the issue still exists, call FCA Redacted Content. If no response in 15 minutes, proceed with repair. Read More »
GRILLE, Active Shutter Prior to replacing this part, please review Star Online S2008000132 for known concerns. If the issue still exists, call FCA Redacted Content. If no response in 15 minutes, proceed with repair. Read More »
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one. Read More »
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one. Read More »
BRACKET, Hinge, Center Hinge Bracket Include Rollers 2019 2020 RU - Sliding door noisy when opening or closing, replace center hinge If customer comes in with the issue described above, please contact the following individuals prior to ... Read More »
Red Chrysler Inlay In The Rear Liftgate Wing Badge Lifting Off This bulletin involves inspecting the red Chrysler inlay in the wing badge on the rear liftgate and replacing the emblem if necessary. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
LATCH, Sliding Door (Right / Left) For any RU vehicle with presence of a B2500 fault code (active / stored / pending), please refer to the following steps: 1. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, refer to Star Online Publication S2223000021 before replacing the latch. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, and your Dealership is located in the Detroit Metro area, please contact FCA Redacted Content prior to replacing the ... Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, refer to Star Online Publication S2223000021 before replacing the latch. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, refer to Star Online Publication S2223000021 before replacing the latch. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, refer to Star Online Publication S2223000021 before replacing the latch. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Read More »
BRACKET, Hinge, Center Hinge Bracket Include Rollers 2019 2020 RU - Sliding door noisy when opening or closing, replace center hinge If customer comes in with the issue described above, please contact the following individuals prior to ... Read More »
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, and your Dealership is located in the Detroit Metro area, please contact FCA Redacted Content prior to replacing the ... Read More »
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, refer to Star Online Publication S2223000021 before replacing the latch. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, refer to Star Online Publication S2223000021 before replacing the latch. Read More »
LATCH, Liftgate If the Power Liftgate Latch is not releasing or latching when the customer requests the gate to operate, refer to Star Online Publication S2223000021 before replacing the latch. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.38.11. Read More »
ARMREST, Front Seat For concern of front seat armrest cannot be adjusted to different positions by pressing on the button and/or is not retaining desired position on 2020 RU, please contact Christian Sanchez at (248) 550-4933 or christian. Read More »
Rear Suspension Harsh Ride This bulletin involves replacing the right rear coil spring The customer may describe one or more of the following: Vehicle has a harsh ride when riding in the rear of the vehicle. Read More »
Rear Suspension Harsh Ride This bulletin involves replacing the right rear coil spring The customer may describe one or more of the following: Vehicle has a harsh ride when riding in the rear of the vehicle. Read More »
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Flash: Adaptive Cruise Control (ACC) Module Enhancements This bulletin involves reprogramming the ACC module with the latest software available. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
ROCKER ARM ASSY - ROLLER ROCKER Case 1.- Before replacing the intake or exhaust rocker arms due to an abnormal ticking noise, please check that the INTAKE Hydraulic Lash Adjusters are not "collapsed". Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
UAR and UCR Radio Enhancements Customers may experience one or more of the following: **Wi-Fi hotspot connection failure. Speaker popping, crackle noise during Voice Recognition (VR) response. Read More »
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
Engine Ticking Noise This bulletin involves replacing the bank 1 exhaust cam phaser, phaser actuator and Oil Control Valve (OCV). Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Notification Tone Change for Pedestrian Alert System This bulletin serves as awareness for a new sound notification for the Pedestrian Alert System. Read More »
Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. Read More »
Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi-Fi upon start up. Read More »
Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up. Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. Read More »
Mopar Overhead Multimedia Player (OMP) Enhancements This bulletin involves updating the OMP with a USB flash drive. The new software is version 2.700. Customers may experience the following:Bluetooth? headphones will not stay paired. Read More »
Mopar Overhead Multimedia Player (OMP) Enhancements This bulletin involves updating the OMP with a USB flash drive. The new software is version 2.700. Customers may experience the following:Bluetooth? headphones will not stay paired. Read More »
Radio Enhancements This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Radio resets with RPM less than 1000 RPM (DT and JL with 3. Read More »
Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair. Read More »
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
GRILLE, Active Shutter Prior to replacing this part, please review Star Online S2008000132 for known concerns. If the issue still exists, call FCA Redacted Content. If no response in 15 minutes, proceed with repair. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
CARPET, Cargo Floor, Rear, Behind Third Row Seat, Low on Cargo Floor For concern of rear cargo carpet loose/poor fit please contact one of the following directly if issue is identified: FCA Redacted Content. Read More »
CARPET, Cargo Floor, Rear, Behind Third Row Seat, Low on Cargo Floor For concern of rear cargo carpet loose/poor fit please contact one of the following directly if issue is identified: FCA Redacted Content. Read More »
WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Read More »
WIRING, Front Fascia For DTC codes U11E9 and/or P0073 and you confirm corrosion or water at the XY101 Connector please contact Bryon Matthews at 810 569-7452 to set up part return for analysis. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Engine Ticking Noise This bulletin involves replacing the bank 1 exhaust cam phaser, phaser actuator and Oil Control Valve (OCV). Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
WIRING, Front Fascia For DTC codes U11E9 and/or P0073 and you confirm corrosion or water at XY101 Connector: 1. Order connector repair kits as appropriate. Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
FILTER KIT, Engine Oil When refilling oil on a JT, JL, DT, or RU equipped with a 3.6L Pentastar UPGRADE engine, please be advised that the engine oil capacity is 5 quarts of oil. Read More »
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are ... Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set for Ambient Air Temp Senso Read More »
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
Mopar Overhead Multimedia Player (OMP) Enhancements This bulletin involves updating the OMP with a USB flash drive. The new software is version 2.700. Customers may experience the following:Bluetooth? headphones will not stay paired. Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.38.11. Read More »
Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. Read More »
Radio Enhancements Software Level 1848.34 This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Read More »
UAV and UCV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to: 39.5. Customers may experience one or more of the following: Lost radio presets. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
Radio Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Ghost Touch, features, modes and App?s changing without drivers input. Bluetooth pop noise. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 2114.12. Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up. ? WiFi hotspot gives ?No Internet? connection message on phone when trying to connect to a device. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.38.11. Read More »
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used Read More »
WIRING, Front Fascia For DTC codes U11E9 and/or P0073 and you confirm corrosion or water at the XY101 Connector please contact Bryon Matthews at 810 569-7452 to set up part return for analysis. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
