This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Chrysler Pacifica. The contact stated that while making a sharp left turn at slow speeds, the vehicle shuddered. There was no warning light illuminated. In addition, the contact stated that while at a complete stop, the vehicle jerked forward upon releasing the brake pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to duplicate the failure. The contact called JT-??s Chrysler Dodge Jeep RAM of Lexington (4838 Sunset Blvd, Lexington, SC 29072) and JT-??s Chrysler Dodge Jeep Ram of Columbia (190 Greystone Blvd, Columbia, SC 29210) and was informed that there were no recalls on the VIN for the failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 40,000.
The contact owns a 2020 Chrysler Pacifica. The contact stated that on several occasions while driving at various speeds, the vehicle lost power steering functionality intermittently. The power steering warning light and the power steering malfunction message was displayed. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 47,690.
While my wife was driving the vehicle - the power steering catastrophically quit!!! The idiot light came on to get it serviced. Thankfully, it happened in a place that didn't cause an accident but this could have been deadly!!! The car is impossible to drive safely. I brought it to Maguire Chrysler in Watkins Glen, NY and they noticed that 2 of the bolts on the bell housing were not threaded in and things "didn't look right" (they provided a picture for me). The transmission had been replaced by Ferrario Chrysler in Elmira, NY at the end of January as a result of the recall on the loose transmission wires that could cause a loss of control. Apparently, they failed to do things right during that major operation. Maguire then refused to work on the vehicle since they didn't know what Ferrario did but that bolts actually sticking out from the bell housing were a bad sign! The car resides now with Ferrario and they don't know when they are going to get to it since there are other customers ahead of me. This failure of power steering can only be 3rd to loss of brakes or fire when it comes to safety. In all my years I never have experienced a less safe condition that this. I've included a picture of the bolts on bell housing that were never even threaded in all the way by Ferrario - Maguire felt that they probably pinched a wire or something that caused the power steering problem. All I know is that the car is unsafe.
while driving at 55mph to lunch on the highway, my steering dash alarm reflected RED saying " SERVICE: POWER STEERING IMMEDIATELY, then almost without any warning the car died, power steering didn't work and I could not steer my car to a safe stop. IT DIED IN THE MIDDLE OF THE ROAD!!! I took a picture of the dash with my phone and would love to send it to you. I turned the car off, and after 30 seconds back on, no SERVICE WARNING initially, but then two minutes later the SERVICE POWER STEERING light came back on, but the car kept running and didn't die. Drove home, service warning went away, then as pulling into our driveway SERVICE WARNING came on again. Turned the car off, went and GOOGLED this issue and found out there was a RECALL NOTICE for all Pacifica Touring L models 2017 to 2019, for this EXACT ISSUE, but my car is a Chrysler Pacifica Touring L 2020!!!!!!!!!! This issue could have gotten me and my wife KILLED due to the dangerous nature of this defect in the steering for the STOP / START battery system that controls the steering. THIS PACIFICA 2020 MODEL NEEDS TO BE ADDED RIGHT THIS MINUTE TO THE EXISTING 2017-2019 RECALL THAT NTSHA PUT OUT.
Possible control arm failure, been reading online that this has been a known issue with these and nothing has been done about it. My wife was driving with our 3 small children when the vehicle went left on its own with no steering causing her to lose control jumping the west bound lanes of traffic. Luckily no traffic was coming or this would have ended badly. My wife has minor injury-??s and my children were unharmed
- Lodi, OH, USA
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Our car was fixed for a recall 5 months ago for engine failure on the highway because of an electrical issue. On Saturday morning driving on the highway, the car's dashboard gave a warning when we driving on the highway, 70 mph, and then immediately started breaking. This caused us to be slowing in the middle lane to 45 mph and cars swerving around us. We were very lucky to be able to maneuver around traffic and safely make it to the shoulder to catch our breath. This could of been a really bad accident involving 3-8 cars. We had the car towed to a dealership and after a diagnosis, the car needed a whole new transmission. The recall was an electrical update to control wiring in the transmission but then the transmission only after 32k miles completely shut down and needs to be replaced. We are hoping this gets looked into. After reading on forums, this issue has happened multiple times. We did have the recall fixed but it seems like the recall is 100% effective. Since this is a major issue and can cause fatality or serious body injury, FCA should have a more effective update to fix this issue with the transmisson.
Driving at approx 45 MPH the car suddenly lost propulsion and experienced a complete electrical failure. The power steering was lost, braking was stiff, gas pedal was unresponsive. I struggled to get the vehicle out of the lane of traffic. The police arrived and helped route traffic until the tow truck arrived. The vehicle is still covered under factory warranty and is currently at the dealer with no estimated return date. As a matter of fact, the Chrysler dealer that has my car hasn't returned my phone calls or voice mails in a week now to inform me how long I might be without my vehicle. A day before the incident a message appeared: ?service Hybrid electrical system It happened fast but prior to the failure the display flashed red and sounded an alarm Shift to P to start for a few seconds, then the gear shifter was flashing....then I lost all power.
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Power steering will go out, therefore I have no power steering and have to pull over. The power steering light will come on the dash, and the power steering goes out. I did take the van to a Chrysler dealer in Warnes Robins, GA. Got on where with them, they made a list of things they suggested to be done. When ask will that fix the issue with the power steering, they stated could not guarantee that. Felt they were trying to take advantage of the situation. My van is a 2020 Chrysler Pacifica and 3 years old with 41,000. miles on it. The power steering should be the last thing that goes out, the light comes on and the power steering goes out making it hard the drive and steer. On top of all this the van isn't even paid for, still making monthly payments, can't afford $4,500 car repaid on top of car payment. Something is wrong with the power steering in 2020 Chrysler Pacifica power steering, like in the prior years.
My 2000 Chrysler Pacifica has only 65,000 miles on it I heard a popping noise when I turned the steering wheel took to Chrysler dealer to have it checked they said my steering box and stabler bars are worn out to fix it $4,100. No way should they be worn out with only 65,000 miles
Driving the car and the engine shut off on me. Brakes didn-??t work. Steering didn-??t work. Just coasted on a busy highway to safety. I-??m lucky I-??m not dead. No warning it would happen.
The vehicle, shortly after starting, says service charging system and loses power completely. Power steering goes out along with any brake assist and no gas pedal power. I-??ve almost hit several cars while trying to regain control of the vehicle. When I finally get it to stop, the work around I-??ve found is to power off the car for a few minutes, power it back on, then it-??ll work. But this happens about once a week. The dealer attempted a repair once but issue persists. We-??re taking it back in. But based on online forums, this is a dangerous and widespread problem with the Pacifica Hybrid. Please investigate! I have kids. Thanks!
Vehicle was brought to dealership 3/9/21 for nocking on L/F. dealer diagnosed strut as problem. Part is on B/O. Chrysler mfg. Has been contacted for assistance to secure part and attaching parts to remedy the situation. Currently they have not done anything but promise dates that parts will be available.(they are still missing two parts). They have not answered my request to provide solution or a rental so I can drive a safe vehicle. All of this is strange since Chrysler is actively building the car. One would think they have the parts on the assembly line!............thank you carl / galaxy medical
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- West Columbia, SC, USA