This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving the car around 70 mph on a highway with charged batteries and a 3/4 full tank of gas when the engine shut off a red dot appeared under the check engine light and a message appeared saying charging system fault, shift to park. Before this the van had been in the shop multiple times for a periodic check engine light that have a "cam shaft position sensor fault"message but the dealership was unable to locate the issue.
I was returning home from a road trip and with five miles left the accelerator stopped working and the check engine light came on with the service electrical system message. I was able to safely coast to the side of the road. It started working again but it stopped working 5 more times and barely made it to my driveway. It-??s been in the shop since 7/6 and now they say a new hybrid transmission will be in on 8/3. This is the worst situation that I have ever had with any vehicle!
Vehicle completely lost all electrical and drivability components while driving. Car could not be restarted or shifted into gear to get out of lane. Gave multiple warning lights. Vehicle was towed to dealership and was assessed a few days later.
Has stalled on freeway twice now. All check engine lights come on, car goes into limp mode then stalls. Will not allow moving from park into drive. Has left us stranded 3 times. Chrysler including dealers not helpful.
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact parked on the side of the road and attempted several times before the vehicle restarted and was able to drive to his residence. The contact stated he continued to experience the failure while driving. The contact took the vehicle to a local dealer however, the mechanic was unable to duplicate the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 32,000.
- White Lake, MI, USA
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While stopped at a red light, the vehicle automatically put itself into park, activated the parking break, and turned off. Had to power the vehicle back on while still at the red light, turn off the parking break and put it back into drive.
The vehicle, shortly after starting, says service charging system and loses power completely. Power steering goes out along with any brake assist and no gas pedal power. I-??ve almost hit several cars while trying to regain control of the vehicle. When I finally get it to stop, the work around I-??ve found is to power off the car for a few minutes, power it back on, then it-??ll work. But this happens about once a week. The dealer attempted a repair once but issue persists. We-??re taking it back in. But based on online forums, this is a dangerous and widespread problem with the Pacifica Hybrid. Please investigate! I have kids. Thanks!
While driving down the highway at about 65MPH on battery, the car suddenly lost power when the battery reached <1% instead of immediately switching to gasoline powered mode. The car continued to slow down until it was stopped and gave an error saying to service the charging system. I was then able to turn the car off and restart it, from that point it continues in gasoline mode. This was a dangerous situation to loose power unexpectedly on a busy highway. The vehicle has not yet been inspected by the manufacturer.
My car has been going thru the refresh for gas and oil for the last few days. the motor has been running to empty out the "old" gas. so today, i took it thru a car wash on a conveyor belt system, with cars behind me. at the end of this i went to put it in gear so i hit the brake from the neutral position and put it in drive. i hit the gas and it went nowhere! there was a note on the dash that said i had to put the car in park, hit the brake and then put it in gear. i did this and it finally started to move. the car and five others behind could have been in serious trouble if i didnt get this figured out quickly, damn close to causing a wreck inside the car wash. now you tell me why a safety feature almost killed me"???"
Driving from PA to GA when after 775+ miles, and twenty five minutes from our destination we received an message indicating to pull over safety as the vehicle was coming to a stop. Three kids in car seats stuck on the highway waiting for a tow is not comforting. The car dealership plugged the vehicle into a charger and they indicated everything appeared fine. On the next leg of our journey driving to FL, we went about 350 miles before receiving the same message and braking down yet again. The engine eventually turned back on after 35 minutes and I was able to pulled into a charging station two miles away. We charged it 45% and make it to our destination some 175 miles later. We took it to another Chrysler dealership in FL and they indicated their was an issue with some temp sensors and performed updates to the hybrid control processor software. The three error codes we rec'd were: "Stop Safely, Vehicle Will Shut Off Soon, " "Service Charging System, " "Battery Conditioning Leave Ignition in Run." There may have been a fourth. This is an extremely dangerous issue. We were fortunate that it happened in daylight hours and were able to pull off to the side of the road. Pray that we make the 1,200 miles track back to PA safety.
On two instances when traveling on the expressway, the car lost acceleration entirely and the dashboard provided an error message "service charging system". The car slowly decelerated and had to be pulled over to the side of the road, across several lanes of traffic, creating an extremely dangerous situation. Once the car was turned off and turned back on, it appeared to work normally. This happened once on March 1 and once on March 6.
I was sitting at a traffic light when an alarm went off the message came up that read "Auto/start stop not available" my car automatically went into Park on its own, the emergency brake came on and a warning light came on. I had to turn off the car and restart it. I was in very busy traffic. The light remained on until I was able to get home. It was a holiday weekend so I could not take to service station and it is my only vehicle. I turned the car on the next day and every thing was fine. This happened 3 months ago as well. The engine has not been stopping I noticed at a traffic light now.
Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.
The vehicle is an electric and gas hybrid vehicle. While driving the vehicle at highway speeds, the vehicle goes completely dead. There is no power to accelerate, no power steering, reduced braking. This happened in June of 2020 and the vehicle had to be towed to the dealership. The dealership had the vehicle for approx. 3 weeks to repair and a new electrical inverter was installed. A similar event happened on 04-13-2021, however this time once the vehicle went dead and the vehicle coasted to a stop, after trying to turn the vehicle back on it was again under power. The vehicle was able to be cautiously driven to the dealership and at the time of writing this it is being services for this issue. In both the June 2020 and current situation, there was an error code stating "service charging system". in both circumstances, this has occurred at highway speeds with significant urban traffic. My wife was driving the vehicle this last time with our child in the vehicle. When this happened she was on a one lane express lane where people travel at the highest highway speeds. She was so concerned about getting struck by another vehicle she considered having both of them depart the vehicle and cross multiple lanes of traffic to get to safety. It is extremely dangerous for the people in the vehicle and for cars around the stalled vehicle. Thankfully they did not get struck.
Engine has shut off on its own 3 separate occasions since purchasing this vehicle 4 months ago. First occasion I was coming to a stop at a traffic light and the engine shut off. Second time I was starting up from a traffic light and the engine shut off. Third time I was driving approximately 35 mph and the engine shut off. All instances were on a city street. I had to press the start/stop button. Then press it again while pressing the brake to turn the car back on after putting the vehicle back in park. This issue is widely described on older years of the Chrysler Pacifica.
Went for 1st ever oil change, technicians noticed coolant reservoir was empty (should never be) and there was leaked coolant all over the engine and bottom of cars protection pads (bad issue). Told me (get it to the dealer immediately), which I did, taking it to phillips Chrysler of ocala. In order for my engine not to blow up. I have been driving this for 7000 miles since I purchased it with zero miles. The dealership technicians said (they have never seen this condition) it came from the Chrysler oem plant this way, said that all the bolts to the coolant temperature housing that fits onto the engine block with bolts were completely loose and the only way for this to happen is that the operator at the manufacturing plant that attaches these units to the engine did not or forgot to bolt down completely the cooling unit to the engine. This is gross neglect on the part of T he oem and could have easily caused the engine to freeze or blow. Call phillips Chrysler in ocala fl at 352-732-7577 and ask to speak to abriel archer about Mr. Knauer's Chrysler Pacifica V6.
The contact owns a 2020 Chrysler Pacifica. The contact stated that the vehicle experienced an control acceleration for 20 second, the check engine warning light illuminated, the brake pedal was losing the ability to hold the vehicle, the engine rav up to 7000 RPM and there was a ticking noise coming from the engine after the vehicle cool down. The vehicle was restarted and was driving to champaign Chrysler Dodge Jeep Ram dealer, (1906 moreland blvd, champaign, il 61822) but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200. The VIN was not available.
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- Shawnee, KS, USA