Technical Service Bulletins (TSBs) for the 2019 Pacifica are official communications between Chrysler & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required. Read More »
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect. Read More »
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Read More »
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. Read More »
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle. Read More »
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
FILTER KIT, Engine Oil When refilling oil on a JT, JL, DT, or RU equipped with a 3.6L Pentastar UPGRADE engine, please be advised that the engine oil capacity is 5 quarts of oil. Read More »
COVER, Cylinder Head, Left/Right Prior to replacing the cylinder head cover on ANY 3.6L Pentastar Upgrade Engine, verify that there are no steel dowel pins pressed into the cylinder head. Read More »
PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Transmission Case Oil Leak This bulletin involves tightening the lower transmission bolts to updated torque specifications to possibly eliminate a leak at the case split line of the transmission. Read More »
COOLER, Transmission Oil Work procedure to address fluid leak issue with the transmission oil cooler on the MP (Part # 68249191A$), KL (Part # 68399021A$) and RU (Part # 68217322A$) needs to be followed. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals. None of the seals from the PTU side will need to be replaced whenever the ATX stubshaft is replaced, even though V-seal (68408748A$) is in ... Read More »
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
SI-eVT Transmission - Motor A gap, China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time ... Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Transmission Case Oil Leak This bulletin involves tightening the lower transmission bolts to updated torque specifications to possibly eliminate a leak at the case split line of the transmission. Read More »
Transmission Case Oil Leak This bulletin involves tightening the lower transmission bolts to updated torque specifications to possibly eliminate a leak at the case split line of the transmission. Read More »
COOLER, Transmission Oil Work procedure to address fluid leak issue with the transmission oil cooler on the MP (Part # 68249191A$), KL (Part # 68399021A$) and RU (Part # 68217322A$) needs to be followed. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals. None of the seals from the PTU side will need to be replaced whenever the ATX stubshaft is replaced, even though V-seal (68408748A$) is in ... Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
BEV/Hybrid - Showroom and Display Vehicle Battery Maintenance This information only bulletin discusses procedures that must be followed for BEV/Hybrid vehicles that are on display at dealership showrooms. Read More »
POWER TRAIN:SHIFT LINKAGE/CABLE/ROD:RETAINING FASTENERS/HARDWARE
SHIFTER, Transmission For concern of Service Shifter Message in Cluster with associated DTCs: U11C3 and/or U11E3, please contact Zef Ivanaj at (586) 604-6738 or Neeshim Roy at (248) 512-1433 prior to replacing shifter assembly. Read More »
POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY
SHIFTER, Transmission For concern of Service Shifter Message in Cluster with associated DTCs: U11C3 and/or U11E3, please contact Zef Ivanaj at (586) 604-6738 or Neeshim Roy at (248) 512-1433 prior to replacing shifter assembly. Read More »
POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY
SHIFTER, Transmission For concern of Service Shifter Message in Cluster with associated DTCs: U11C3 and/or U11E3, please contact Zef Ivanaj at (586) 604-6738 or Neeshim Roy at (248) 512-1433 prior to replacing shifter assembly. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one. Read More »
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one. Read More »
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
UAR and UCR Radio Enhancements Customers may experience one or more of the following: **Wi-Fi hotspot connection failure. Speaker popping, crackle noise during Voice Recognition (VR) response. Read More »
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
BEV/Hybrid - Showroom and Display Vehicle Battery Maintenance This information only bulletin discusses procedures that must be followed for BEV/Hybrid vehicles that are on display at dealership showrooms. Read More »
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer ... Read More »
UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer ... Read More »
UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer ... Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Read More »
Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Read More »
Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.38.11. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.38.11. Read More »
CHIME, Warning (Power Liftgate) Please follow service manual procedures updated for Chime Diagnositcs in section 08-ELECTRICAL/8N-POWER SYSTEMS/DIAGNOSIS AND TESTING/POWER LIFTGATE CHIME For concern of liftgate chime inoperative, please ... Read More »
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are ... Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.12.10. Customers may experience the following:Black screen on both rear screens. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. Read More »
WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application. If no response in 15 minutes, proceed with repair. Read More »
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER
Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to ... Read More »
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
CENTER STACK, Upper (Front Radio Display) 1) If Front Radio Display is experiencing a Black Screen, please verify radio Software is up to date. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Authentic Mopar? Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar? Glass. Read More »
Authentic Mopar? Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar? Glass. Read More »
SUNSHADE, Sunroof (Dual Pane) For concern of Dual pane sunroof sunshade will not retract (bunches/jams), please contact one of the following Christine Lepain at (226) 280-3035 or Frank Merino at (248) 760-3557 If no response in 15 ... Read More »
SUNSHADE, Sunroof (Dual Pane) For concern of Dual pane sunroof sunshade will not retract (bunches/jams), please contact one of the following Christine Lepain at (226) 280-3035 or Frank Merino at (248) 760-3557 If no response in 15 ... Read More »
SUNSHADE, Sunroof (Dual Pane) For concern of Dual pane sunroof sunshade will not retract (bunches/jams), please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. Read More »
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. Read More »
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels. Read More »
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels. Read More »
CHIME, Warning (Power Liftgate) Please follow service manual procedures updated for Chime Diagnositcs in section 08-ELECTRICAL/8N-POWER SYSTEMS/DIAGNOSIS AND TESTING/POWER LIFTGATE CHIME For concern of liftgate chime inoperative, please ... Read More »
BRACKET, Hinge, Center Hinge Bracket Include Rollers 2019 2020 RU - Sliding door noisy when opening or closing, replace center hinge If customer comes in with the issue described above, please contact the following individuals prior to ... Read More »
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts. Read More »
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage. Read More »
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts. Read More »
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts. Read More »
LATCH, Liftgate For Liftgate latch not locking and/or unlocking intermittently, please verify there is no glass in the latch from the rear window breaking. Carefully inspect the part for small shards of glass. Read More »
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one. Read More »
SWITCH AND BEZEL Front Door In any case that after following the service procedures it is determined that the switch is faulty. Please do not try to open the Switch nor fix it. Just return the part and order a new one. Read More »
BRACKET, Hinge, Center Hinge Bracket Include Rollers 2019 2020 RU - Sliding door noisy when opening or closing, replace center hinge If customer comes in with the issue described above, please contact the following individuals prior to ... Read More »
CHIME, Warning (Power Liftgate) Please follow service manual procedures updated for Chime Diagnositcs in section 08-ELECTRICAL/8N-POWER SYSTEMS/DIAGNOSIS AND TESTING/POWER LIFTGATE CHIME For concern of liftgate chime inoperative, please ... Read More »
CHIME, Warning (Power Liftgate) Please follow service manual procedures updated for Chime Diagnositcs in section 08-ELECTRICAL/8N-POWER SYSTEMS/DIAGNOSIS AND TESTING/POWER LIFTGATE CHIME For concern of liftgate chime inoperative, please ... Read More »
CHIME, Warning (Power Liftgate) For concern of liftgate chime inoperative, please contact James Khoury (248) 944-6104 or laieth-james.khoury@fcagroup.com If no response in 15 minutes, proceed with repair. Read More »
LATCH, Liftgate For Liftgate latch not locking and/or unlocking intermittently, please verify there is no glass in the latch from the rear window breaking. Carefully inspect the part for small shards of glass. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
SUNSHADE, Sunroof (Dual Pane) For concern of Dual pane sunroof sunshade will not retract (bunches/jams), please contact one of the following Christine Lepain at (226) 280-3035 or Frank Merino at (248) 760-3557 If no response in 15 ... Read More »
LATCH, Sliding Door (Right / Left) For any RU vehicle with presence of a B2500 fault code (active / stored / pending), please refer to the following steps: 1. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
BRACKET, Hinge, Center Hinge Bracket Include Rollers 2019 2020 RU - Sliding door noisy when opening or closing, replace center hinge If customer comes in with the issue described above, please contact the following individuals prior to ... Read More »
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.38.11. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
CHIME, Warning (Power Liftgate) For concern of liftgate chime inoperative, please contact FCA Redacted Content If no answer, please leave your name and a callback number. If no response in 15 minutes, proceed with repair. Read More »
ROCKER ARM ASSY - ROLLER ROCKER Case 1.- Before replacing the intake or exhaust rocker arms due to an abnormal ticking noise, please check that the INTAKE Hydraulic Lash Adjusters are not "collapsed". Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
UAR and UCR Radio Enhancements Customers may experience one or more of the following: **Wi-Fi hotspot connection failure. Speaker popping, crackle noise during Voice Recognition (VR) response. Read More »
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Read More »
UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer ... Read More »
Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Read More »
Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Read More »
Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi-Fi upon start up. Read More »
Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair. Read More »
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
CHIME, Warning (Power Liftgate) Please follow service manual procedures updated for Chime Diagnositcs in section 08-ELECTRICAL/8N-POWER SYSTEMS/DIAGNOSIS AND TESTING/POWER LIFTGATE CHIME For concern of liftgate chime inoperative, please ... Read More »
Transmission Case Oil Leak This bulletin involves tightening the lower transmission bolts to updated torque specifications to possibly eliminate a leak at the case split line of the transmission. Read More »
Transmission Case Oil Leak This bulletin involves tightening the lower transmission bolts to updated torque specifications to possibly eliminate a leak at the case split line of the transmission. Read More »
FILTER KIT, Engine Oil When refilling oil on a JT, JL, DT, or RU equipped with a 3.6L Pentastar UPGRADE engine, please be advised that the engine oil capacity is 5 quarts of oil. Read More »
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are ... Read More »
CENTER STACK, Upper (Front Radio Display) 1) If Front Radio Display is experiencing a Black Screen, please verify radio Software is up to date. Read More »
UAV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 28.4 Customers may experience one or more of the following:Keysense Icon/option disappears from the app/settings. Read More »
UAV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 28.4 Customers may experience one or more of the following:Keysense Icon/option disappears from the app/settings. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts. Read More »
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.12.10. Customers may experience the following:Black screen on both rear screens. Read More »
RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.38.11. Read More »
CHIME, Warning (Power Liftgate) Please follow service manual procedures updated for Chime Diagnositcs in section 08-ELECTRICAL/8N-POWER SYSTEMS/DIAGNOSIS AND TESTING/POWER LIFTGATE CHIME For concern of liftgate chime inoperative, please ... Read More »
Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to ... Read More »
UAV and UCV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to: 39.5. Customers may experience one or more of the following: Lost radio presets. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
CENTER STACK, Upper (Front Radio Display) 1) If Front Radio Display is experiencing a Black Screen, please verify radio Software is up to date. Read More »
UAV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 28.4 Customers may experience one or more of the following:Keysense Icon/option disappears from the app/settings. Read More »
UAV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 28.4 Customers may experience one or more of the following:Keysense Icon/option disappears from the app/settings. Read More »
RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 2114.12. Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.38.11. Read More »
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used Read More »
SHIFTER, Transmission For concern of Service Shifter Message in Cluster with associated DTCs: U11C3 and/or U11E3, please contact Zef Ivanaj at (586) 604-6738 or Neeshim Roy at (248) 512-1433 prior to replacing shifter assembly. Read More »
Transmission Case Oil Leak This bulletin involves tightening the lower transmission bolts to updated torque specifications to possibly eliminate a leak at the case split line of the transmission. Read More »
SUNSHADE, Sunroof (Dual Pane) For concern of Dual pane sunroof sunshade will not retract (bunches/jams), please contact one of the following Christine Lepain at (226) 280-3035 or Frank Merino at (248) 760-3557 If no response in 15 ... Read More »
CENTER STACK, Upper (Front Radio Display) 1) If Front Radio Display is experiencing a Black Screen, please verify radio Software is up to date. Read More »
SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. Read More »
Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
