This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Total loss of propulsion at 35 mph and vehicle could not move in the middle of an intersection. Warnings included -??Service Charging System-??, -??Service Hybrid System-??, -??Shift into Park-??. Dealer replaced the inverter, check engine light and codes came back, and then dealership replaced transmission. Errors come back intermittently after transmission replaced. Has us seriously questioning the the safety of our van with 2 young kids.
there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.
As I was driving on a city street and applied the brakes the car suddenly stopped and completely shut off the engine and shut down. Unable to start the car after a few attempts it finally started again, went a few more feet and then completely shut down and the vehicle turned off again, in the middle of the road. The car began to smoke from the front and there was a strong smell of gas. A pedestrian came over and told me not to attempt to start the car again because there was gasoline leaking from the bottom of the car. I had my children in the car with me at the time and so we all had to hop out in a panic and I went inside a nearby coffee shop to call the police, insurance co and a towing service. As I mentioned the car was in the middle of the road, which was a danger to drivers passing by and to myself, all I could see was gasoline pouring out of the car. When the tow truck took the vehicle to a Chrysler dealership service, they informed me that the clamp from the fuel line somehow came off and this was "a one in a million chance of happening to anyone". they offered me no explanation as to why this occurred and offered me nothing to ease my worry of this happening again in the future. I would like to point out that we purchased this as a new vehicle and it was still under warranty. Nonetheless a concerning issue as this could have caused a fire or explosion with me and my 3 children in the van. Thank you for taking the time to read this, please see attachments fo the documentation from the dealership.
This involves a 2019 Chrysler Pacifica plug-in hybrid. While traveling at 80 mph with dynamic cruise control engaged, the vehicle suddenly lost all propulsion. The internal combustion engine was off, and no power came from the electric motor. The air conditioning also turned off. Despite pressing the accelerator, there was no power at all. The vehicle was only coasting, and lost speed rapidly. Despite losing propulsion, I never felt like I lost brakes or steering. Despite this, I felt very unsafe as I was traveling at highway speed in the middle of an interstate when this occurred. The display alternated between two messages. One stated I needed to shift to 'P' and press the start button (the vehicle was still in motion). The second message stated there was a fault in the hybrid charging system. Once stopped on the shoulder, I shifted to park and pressed the start button while pressing the brake pedal (the normal process to start the vehicle). The dashboard, infotainment system, and window control appeared to power-cycle, but neither the vehicle nor the air conditioning would start. The dashboard continued to display a message saying a charging system failure had occurred. After 45 minutes of repeatedly trying to start the car by pressing the brake and pushing the start button. I tried just pressing the start button without pressing the brake. The car shut all the way off, and after waiting a moment, I was able to start the car by pressing the brake and then pushing the start button. Once started, the vehicle then ran normally except for a check engine light. Five days prior to this incident, a Chrysler dealer performed the repair for recall NHTSA 19V-886, and the initial inspection for recall NHTSA 20V-334.
- San Marcos, CA, USA
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Van is new, (8/30/2019) under 1000 miles. Problem has happened approximately 12 times. When stepping on the accelerator from a stop, there is no response. Suddenly there is a sudden, harsh acceleration. This is a hazard in traffic with other vehicles around. Backing in my driveway I almost hit the house.
Car is not accelerating properly, hesitation when accelerating when driving at high speeds, jerking and spitting from the car. Vibration when it is idling at a stop sign or light.
The car was stationary. I turned on the ignition, engine check light blew. Took it to nearest Chrysler dealership, and they found the auxiliary pump for heating the hybrid system was malfunctioning. They said the minivan is not fit to drive until fixed. The van ran for just 1800 miles, I purchased it new just a month ago from dealership. The repairs are covered under warranty.
The car was stationary. I turned on the ignition, engine check light blew. Took it to nearest Chrysler dealership, and they found the auxiliary pump for heating the hybrid system was malfunctioning. They said the minivan is not fit to drive until fixed. The van ran for just 1800 miles, I purchased it new just a month ago from dealership. The repairs are covered under warranty.
Smoke and foul rotten egg smell coming from driver rear quarter panel where battery sits. Fire department came out and removed paneling and battery was found to be extremely overheated. Vehicle was plugged in charging when this courted in our garage. I immediately unplugged it and called 911
A D V E R T I S E M E N T S
- Springfield, VA, USA