This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The electrical system for the Chrysler Pacificas are dangerous. Beyond the other dangerous recalls, my Horn and cruise control no long work intermittently. I learned this while trying to warn a driver that was cutting into my lane without seeing my vehicle and I couldn-??t warn them that they were about to hit me. Also Cruise control stops randomly. This all started after previous recall repairs. Since I am unable to use my horn in an emergency, I am nervous that my airbag no longer functions. This is a common issue reported online. This all started after previous recall repairs
The vehicle has stalled as trying to continue after a stop at a light or stop sign. It will not travel except at 10 miles per hour or less while trying to cross the intersection. Other drivers are impatient and start honking. This has also happened while going down a busy street. It jerks when you start to go after stopping. Happened in July 2023 -- 2X August 2023 -- 2X September 2023 --
Vehicle has continually shifted roughly, but beginning last year it stalled while coming to a stop. We replaced the battery and removed the auxillary battery that controls the automatic start/stop and had no issues for almost a year. Approximately a week ago, the vehicle began to stall again when coming to a stop, and giving a message stating to "service shifter." It has happened multiple times since. There was a lawsuit for this model regarding the crankshaft position sensor, but we are only reimbursed if we have paid for repairs. Can you help?
Steering wheel buttons began no working. Lights on steering wheel flicker when steering wheel turns. Randomly alerted that "adaptive cruise control is unavailable" both when the system is in use and when It is off. Forward collision warning system active breaking not working.
While driving down the road, my vehicle stated that it was not in park out of no where, and i was driving 35 -40 miles per hour. No doors were open, it was me and my twin boys age 2 in car seats. It then decided to stop in the road. The vehicle shut off. I turned on my hazards and had to try to restart my vehicle. Almost getting in an accident. Got it restarted and pulled it over. I was terrified. This was the second time this has happened except the first time was a month prior and i was driving up to a red light, depressed the brake (start stop was deactivated prior by me) and once i stopped the car just shut off and didnt want to restart, car was placed in park. After about a minute i got it to restart, again i pulled over. The radio will turn off and restart every 3 minutes, with nothing connected. It is like this car has all of a sudden become possesed. I have replaced both the battery and aux battery.
- Bonney Lake, WA, USA
Search CarComplaints.com for these popular complaint phrases...
On Dec 5th, as I was driving downhill on Hwy 54 in Peachtree City, GA, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Despite turning it off, it kept turning back on with the ac on full blast. It finally stopped turning back on after I opened the driver door and left it open. It restarted and my husband drove it home. I called Chrysler when I got home. They said to call the local dealership to get recall fixed and have them look at the engine. I called the dealership first thing the next morning. He said the first available appointment would be Dec 28th. They no longer have a loaner program so I had to contact Chrysler cares back regarding rental. I sent them a message asking about a rental. They recommended I try to find an appt at another dealership. They also stated they couldn't speak to if it was safe to drive the van until seen at the dealership. On Friday Dec 9, I had to use the van. It stalled 5 times. I was able to get it off the roadway and restarted immediately. I contacted Chrysler again to request they contact the dealer to try to get me in sooner and they need to provide me a rental. This is a huge safety concern, and this is an issue that has been impacting their vans for a long time now. We love the van, but so disappointed that it is failing us and doesn't even have 50k miles on it! Their customer service is terrible. They are aware of these issues!!!
The contact owns a 2019 Chrysler Pacifica. The contact stated while driving at various speeds with the cruise control engaged, the RPM's increased to high without warning. The vehicle was taken to an independent mechanic where the contact was informed that the vehicle was working as designed. The vehicle was taken to sapaugh Chevrolet Buick GMC (1435 mcnutt St, herculaneum, mo 63048; (636) 931-0055) where the mechanic was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 42,323.
Vehicle accelerator jammed while slowly backing vehicle (rear end first) into home garage at around 12:15 P.M. on December 17, 2019. Vehicle and passengers were thrown back into the garage wall at a high speed causing vehicle and property damage. On form below, I estimated 1 mph, but it may have been less as I was slowly backing vehicle into home garage.
Pacifica hybrid, two incidents: First was on freeway, fast lane, driving normally with active cruise control. The car suddenly shut down all acceleration and slowed. I was able to press the brake and stop. The front console lit up with many warnings including the frontal collision warnings. I was not close to car in front of me but a motorcycle had split lane passed me very closely and cut in. I had to power off my car and start it twice before it would go forward. I took car for service, Chrysler dealer found nothing wrong, replaced a computer module, gave it back. Less than one week later, the car again suddenly lost acceleration and braked. Same large set of warnings appeared. But this time the car didn't allow me to press the brakes. I was traveling on city streets less than 30 mph but had lost all acceleration and braking control of the vehicle and continued to roll into an intersection at about 7mph. The brake pedal literally pushed back against my foot. I gave it back to Chrysler dealership where it's been ever since. Car has 1100 miles on it purchased July 14th, registration on 7/16. Approximately 300 miles of the car was the dealership service department trying to replicate the issue. Now Chrysler corporate cares is telling me it's still under diagnosis (car hasn't even been turned on in more than 10 days) and that the only way I would get resolution is through arbitration "a free service". my vehicle is currently waiting for Chrysler star (highest level engineering) to even get to the case. I wanted to report the safety issue with the resolution steps for people to follow but unfortunately I can't. Chrysler might even try to give this vehicle back to me again (which I don't want). Note: Dealership has been very stand-up. The problem is Chrysler corporate.
The contact owns a 2019 Chrysler Pacifica. While at an intersection, the vehicle stalled while the accelerator pedal was depressed. When the contact depressed the accelerator pedal again, the vehicle returned to normal. The vehicle was taken to victor Chrysler Dodge Jeep Ram (6560 anthony dr, victor, NY 14564, (585) 381-5337) to be diagnosed, but a failure was not located. The failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,200.. consumer stated there is a correction - when trying to accelerate into traffic the accelerator did not respond then all of sudden surged forward. This has occurred 3 times.
A D V E R T I S E M E N T S
- Lehi, UT, USA