This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was traveling at highway speeds until road construction slowed everything down to stop-and-go. After about 10 minutes of this, we were about to go again and the car just stopped. Nothing was working. Called Chrysler dealership in St louis where we leased the car. They told us there was a way to release the car so we could push it off the highway. Didn't work. Finally had car towed to Chrysler dealership in springfield, il. When we got back to St louis, found a safety recall letter: V53/nhtsa19V-348. Am enclosing repair sheets.
Power steering losses all assistance and its very hard to handle the vehicle. Message shows up on driver display that say power steering system is not available. This has happen numerous times while driving from 20 to 50 mph and some times while stopped. Vehicle has 19K miles on it. Has been at the dealer 2 times and heading back a third time within the last 2 weeks for the same problem. First they changed the gear rack 19001012 and eps module returned vehicle. Did not even leave the dealership parking lot and the problem was back. Returned vehicle for another service and this time they changed eps wiring harness. Had the vehicle for 3 days and problem is back, taking back to the dealership for the 3rd time. The loss of power steering assist is a major safety issue and will lead to an accident and maybe even death.
Loose feeling in front end while driving the car and going over bumps in the road, had vehicle serviced 4 times by 2 service places, the noise still exists and I am concerned something will happen driving my car so I have rented a vehicle a few times to make sure of mine and my family's safety, this issue has been going on for 2 to 3 months now and every technician can't seem to duplicate the noise that we feel when going over bumps, it almost feels like something is bobbling around under the car, this issue also affects the steering when making a left turn and it makes some sort of rubbing or knocking noise, this has been so frustrating and I am concerned that something will happen if I don't get this car fixed, I hope someone out there can help me, [xxx] 4/13/19, thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2018 Chrysler touring L plus purchased 4/23/2018. On 3/25/2019, while driving on a clear dry road in late afternoon at 50 miles/hour on a main road leading into our city, the steering suddenly turned hard right (could not control it) and the vehicle went off the road. No injuries (side airbags deployed), but significant damage to vehicle. It may be a total loss. It's unbelievable that nobody was killed or hardly physically injured, but both driver and passenger (a very young child) are traumatized by the experience with this new vehicle.
During driving the van will shut off. This happens intermittently but consistently 1-3 times per week. Most often the vehicle will shut off while at a stop. This happens with both the auto start/stop feature on and off. When releasing the break to resuming driving, the vehicle is off and warning lights on the dash display. "service stabilitrac, ABS, etc. It then displays the ignition icon that says depress brake and start vehicle. The vehicle must be placed in park, then restarted. This same event has happened on multiple occasions while driving down the highway at 50 mph. No power steering, brake booster or nothing. Chrysler is aware of these issues in the 2018-19 vehicles and we have been dealing with them for 3 months, however they have no resolution proposal and feel it ok to keep this type of liability on the road......not acceptable.
- Terre Haute, IN, USA
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While in motion, a loss of power steering is observed. There doesn't appear to be any specific sequence or events to cause the issue, and appears to occur randomly. Instrument cluster indicates that there is a loss of power steering, and to service soon. A red lightning bolt in the upper left corner remains on for as long as the power steering loses function. Issue has occurred between 1 - 4 times in a day, at wide spectrum of speeds (stationary at red light, and between 30 - 125 km/hr)
In the fall, the entire electrical system failed leaving my car completely inoperable. This happened while driving the vehicle with my kids in the car. Thank goodness we were in a safe neighborhood going at a slow rate of speed.it took over a week to "fix" the problem and was give a whole new "computer". on Saturday 3-2 at 10:30 pm, I was driving with my children on the Ohio turnpike going 70 mph when then power steering failed. I had to pull off the road. I did not have control of the vehicle due to loss of steering and had to pull the wheel hard to the right to get off the road. Thank goodness, I was in the right lane. If I were in the left lane on the highway, it would have been potentially fatal. Both occurrences could have caused serious injury or have been fatal. We researched the issues and found a nytimes article on these failures. This car has put my family's safety in danger.
Electric power steering suddenly went off and stopped working while driving at the highway speed limit of 65 and at 75. It has happened a total of 7 times during a one week period while on 2 trips. My van has 15,500 miles on it. So far it has only occurred while driving in a straight line. It has happened with cruise control on and with it off. It has happened with temperatures in the mid to upper 20's and when it wa S in the upper 60's.
Two occurrences of complete loss of power steering assist during one day. First occurrence was while driving at approximately 25mph in a residential area. Vehicle was driven into parking lot and parked. The next occurrence was during the next drive cycle and occurred immediately after the vehicle was started and placed into reverse. Power steering returned when the vehicle was then placed in drive. On both occasions. Warning was displayed on driver information center but cleared when steering assist returned. No mil or stored messages accessible by vehicle owner. Approximately 1,800 miles on vehicle.
As I was driving on a three lane interstate with all three of my children in the automobile the power steering indicator light came on and I could not steer my car. I put on my flashers and started beeping my horn to alert other drivers. Thankfully, I was able to find a clear path over to the shoulder. After I was stopped for about 30 seconds the indicator light went off and the steering came back.
While using the park assist feature to park perpendicular my van started to backup too fast and backed me into a parked car prior to being able to hit the brakes in time. It resulted in damages to both my van and the parked car that it was attempting to park me next to.
On Sunday January 13th while getting off highway lost power steering while taking exit. Due to lack of power steering van went off the road up an embankment and damaged vehicle. I called Chrysler on 1/14/2019 and reported issue. Claim #57836097. I was told that someone from incident reporting team would be contacting me within 4-5 days. I have since called them again on 1/22/2019 and again today 1/28/2019. I have no choice but to drive vehicle because I am a 100% disabled veteran and in a powerchair. The van is customized for my powerchair and my only means of transportation. The power steering keeps going out intermittently and now other electrical issues are occuring now as well. The passenger side window comes down on its own, traction control light on dash goes on and off, stability warning flashes on dash and of course power steering light comes on and says service. Prior to the incident on the highway off ramp the steering went out for a few seconds. I brought it to Bonneville dealer in manchester nh and they told me it was just a fluke. Obviously it was not a fluke and my van is now damaged. Drivers side sliding door does not close right and is bent upwards and not sure what else may be damaged. Waiting on Chrysler for next step.
Was using park assist and the car did not park itself correctly and hit another car. While using park assist feature the car started to move too fast and the sterling wheel did not turn the car correctly. The car was moving so fast, there was no time to press the brake. In the result our car hit another parked car and jumped on the curb. In the result our rear bumper and rear door were damaged. We contacted Chrysler right away to tell what had happened, the representative told us to contact our insurance and then insurance will do investigation. When we contacted our insurance the representative said that Chrysler is the one who does the investigation. After that Chrysler was contacted by us numerous times, each time different representative, each time some information was missing from the case that investigation team could not start to do their investigation. So, each time I spoke with the representative (I have their names) we were adding missing information, and creating new case number. It took almost a month for the investigator to contact us to do the car inspection. By this time the car was fixed thru insurance. After the inspection took place Chrysler did not send us any solution or suggestion if park assist needs to be fixed. The only letter they send stating that since the car was fixed nothing they can do about this issue. So its unclear either all features in this car function properly. I think it's not fair that my insurance had to pay and made this accident as my fault
While driving - slowing to a stop for a stoplight, my car's computer screens started flashing various warnings to restart the engine. At this point, the car was not responsive to the gas pedal / would not move and the power steering was also not functional. I had to put on my hazards, put the car in park and turn off and turn back on the engine.
The contact owns a 2018 Chrysler Pacifica. The contact stated that the vehicle stalled when it approached a stop light. The contact had to turn off and restart the vehicle to get it to operate. Also, while driving 30 mph, the steering seized and the vehicle rolled to a complete stop in the middle of the road. Also, "start stop required" appeared on the instrument panel. Autonation Chrysler Dodge Jeep Ram southwest (7980 w tufts ave, littleton, co 80123, (303) 578-6099) stated that they would have to test drive the vehicle and try to replicate the failure. If they could not diagnose it in two days, they would have to return the vehicle to the contact.the manufacturer was called and immediately transferred the contact back to the dealer. The failure mileage was 8,000.
The contact owns a 2018 Chrysler Pacifica. While driving 65 mph, the vehicle lost power. In addition, the power steering failed and the steering wheel was difficult to turn. Also, the emergency flashers were inoperable, the temperature gauge increased to high, and the vehicle failed to engage into gear. There were no warning indicators illuminated. The vehicle was towed to landmark Chrysler Dodge Ram of atlanta (5745 peachtree industrial blvd, chamblee, ga 30341, (678) 825-3200) where it was diagnosed that two batteries failed and needed to be replaced. The vehicle was repaired; however, the contact had concerns about the safety of the vehicle. The contact called 911 for assistance during the failure. The manufacturer was contacted and provided case number: 57793693. The failure mileage was approximately 10,000.
I was traveling on I-95 North bound in South Carolina at 75 mph in the far left lane. I went to shift back to the center lane when the power steering completely failed and sent us across 3 lanes of traffic. We almost sideswiped a semi-truck. I was able to break enough to end up behind that truck in the far right lane and regain control of the vehicle. The red steering wheel light was illuminated on the dash board with a message power steering failure service required. I was able to make it to the next off ramp and once about half way up the ramp the power steering started working again. Several hours later the power steering went out again this time I was going straight at 65 mph in North Carolina. It remained out for a few minutes and then started working again. It did this 4 more time on our trip from Florida to Maryland. On one occasion we were in traffic in Virginia at 5 mph and it went out for about 10 minutes before working again.
I was driving my vehicle down the highway at approx. 30 mph and my dash started to beep stating that I had no power steering and I was unable to turn my steering wheel. I brought the car back to the dealership and they told me that it was all computerized and that it should not happen again. After I left the dealer and drove down the highway again my vehicle continued to loose power steering but only after the vehicle would accelerate. When I would come to a stop the computer message would go away and they vehicle was able to be turned and driven as normal.
At about 12900 miles, the car suddenly had problems for about 15 minutes after starting with maintaining power steering. A light on the dashboard would be lit and say that the power steering is unavailable and needed to be serviced and it would be out. Then if would come on after a while and then might go out again for a time. I would be starting the vehicle in the morning after sitting all night and I would drive it, even when it was out because I had to go to work.
2018 Pacifica has 218 miles on it. Bought it 4 days ago. While driving down the road the power steering completely fails. When this happens van pulls hard to the right. This has happened 3 times. Power steering service light, check engine light are both on. Turning van off and restarting fixes the problem, for awhile. Called dealership and was told " that doesn't make sense". taking it in first thing Monday morning.
A D V E R T I S E M E N T S
- Kirkwood, MO, USA