This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After safety recall 73B was performed on my 2018 Chrysler Pacifica Hybrid on 11/24/25, the vehicle's check engine light illuminated. Code U0412 is identified as a 'stored' code upon pulling OBD information. This is described as "Invalid Data Received From Battery Energy Control Module 'A'" indicating failure of the high voltage battery pack and its control system. The HV battery is available for inspection upon request. My safety and the safety of others are at risk because the recall was issued to prevent a battery fire. The symptoms my vehicle is exhibiting are precisely the kinds of faults the recall's software update is supposed to detect. The check engine light, appeared within days of the recall service. This strongly indicates the recall procedure, specifically the mandatory battery integrity test, was not completed correctly, and/or that there is a failure in the underlying recall procedure itself. This is a widespread issue, with numerous owners reporting the same post-recall failures to their dealership, online, and to Chrysler Cares customer service without satisfactory resolution.
Vehicle was put into reverse and did not stop, it hit a pole. Then the driver tried to put in drive to get it off of the pole and it accelerated quickly and the driver could not stop the vehicle. There was little time to react as it hit the side of a building and airbags deployed. Driver stated that the car accelerated on it's own once it was put into gear.
At a stoplight the FCW ( forward, collision), warning dash light went on and engaged the brakes, thankfully, no movement was taking place.I had to put the car in park and then drive to be able to resume.This indicates that it could have occurred at high speeds, potentially causing a collision
I was driving and the van suddenly lost all propulsion. Brakes and steering and dash lights functioned, but there was a red turtle icon and error message about a system failure. The accelerator pedal did nothing at all. I was able to coast off the side of the road to a place to pull over, but that could have been a terrible accident if I lost power like that on I-95 or any other major highway. My husband came and we switch cars (kids, car seats, etc) and he was able to get the van to start after half an hour. It had check engine lights on for things, but the dealer said to bring it in because it was drivable again. Despite brining it in as told, with check engine lights on that they saw, they said they could not reproduce it and couldn't find codes for the check engine light (even though I pulled them from my own OBD2 diagnostic plug tool and took photos of the codes) and eventually said I have to take the car back, despite no cause or resolution. These cars have known faulty battery issues and a large number have been replaced already, but Chrysler isn't authorizing dealers to do that unless they can reliably reproduce the failure. Very frustrating to see Chrysler not go the route of other manufacturers who sourced their batteries from the same plant and ended up proactively replacing them for consumers. While Chrysler's many recalls for the hybrid battery system software have probably made it detect faults earlier to try to prevent fires, they are still known to happen, but now in addition to a fire risk, we also have a car that has a much higher chance of just losing power while driving due to over sensitive battery monitoring, or a plain old faulty battery that just isn't faulty 'enough' for Chrysler to authorize a replacement. So frustrating and dangerous.
- Fredericksburg, VA, USA
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While driving, the Pacifica lost all engine power in the middle of an intersection while traveling at 34 mph. All the dash lights blinked and sounded alerts. The car then showed U1267 and U0416 diagnostic codes.
While driving at a steady 65 mph, I suddenly lost power steering, which severely reduced my ability to steer the vehicle. I was able to safely brake and pull over. After turning the car off for a few minutes, steering function returned to normal. A few hours later, during a second drive at approximately 35 mph, I experienced the same issue again while turning onto my street. The steering wheel became extremely difficult to turn and required significant effort with both hands to maneuver the vehicle into the driveway. This sudden loss of steering control posed a serious safety risk-not only to myself, but also to other drivers on the road-and could have easily resulted in an accident. No warning lights or dashboard alerts were displayed at any point. The vehicle was towed from my home to the dealership. Upon inspection, the issue was reproduced, and it was confirmed that the power steering system had failed and required repair, along with related components. All necessary repairs were completed and paid for out of pocket.
Vehicle lost all internal communications while driving. During this incident propulsion was lost, turn signals, hazards, power brakes, power steering, all electronics except speedometer failed. I was unable to put indicators on during this incident outting others at risk. It appears hazards and turn signals are CAN communication which is absolutely insane and a severe design flaw.
My 2018 Chrysler Pacifica has ongoing electrical problems that match the same symptoms described in existing recalls, but my VIN is not included in those campaigns. The issues began around 08/30/22. The vehicle has experienced stalling, electrical shutdown, dashboard warning lights, loss of power steering issues, failure of the start-stop system, dead batteries, loud creaking, popping, squeaking noises from the front suspension, especially when turning, backing up, steering lock, or going over bumps. These events began in 2021 and continue despite numerous repairs at mechanics and dealerships. Despite repairs and inspections, the problems continue. I have reviewed NHTSA recalls and found recall numbers 18V524000, 20V334000, 19V143000 as well as battery ground recall for 2017-?"2019 models, and my vehicle-??s problems are identical to those safety issues. The dealer confirmed that my VIN is not covered, so I have been responsible for repair costs. These defects create a serious safety hazard, especially when the vehicle stalls or loses power while driving. It places my family and other drivers at risk of a crash. We have been stranded on highways and in the center of busy intersections due to loss of power. I strongly request that NHTSA investigate whether the existing recalls should be expanded to include additional VIN ranges, since many 2018 Pacifica owners (myself included) are experiencing the same electrical failures. I have had the vehicle inspected/repaired on: 4/15/21, 9/15/22, 10/2/23, 11/22/23, 8/10/24, 7/21/25, 8/7/25, 9/23/25 for battery ground, electrical module replacement, wiring repair, and strut repairs. The issues persist despite these attempts.
The contact owns a 2018 Chrysler Pacifica. The contact stated that the sliding doors failed to close as intended and unintendedly open after being closed. The vehicle was taken to the dealer, where the contact was informed that there was a related software update available to correct the failure. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was 55,000.
After safety recall 73B was performed on my 2018 Chrysler Pacifica Hybrid on 08/25/2025, the vehicle's check engine light illuminated on 09/09/2025. I was inundated with multiple failure lights including; check engine, service electronic throttle control, service hybrid electric vehicle system, blind spot alert, and I felt like I lost power steering. I was unsure if the van was safe to drive, but was able to get it to the dealership. They were able to pull multiple codes. Including the one for the check engine light. They decided that the problem was related to the ABS control module. They replaced it and the van has been fine so far. It seems these error codes are widespread after performing recall 73B. Many other customers are complaining of the same thing. I believe these errors are from the testing to the High Voltage battery, and their 'software fix'. It's not safe to lose your power steering while driving. It's not safe to have multiple error codes continuously going off while operating the car. It's not safe to have a family car that we have been told twice to not park in the garage, charge, or park near a structure. This is their second attempt at 73B, and overall the second fire recall. My van and high voltage battery are definitely available for inspection.
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving approximately 30 MPH, the vehicle stalled. The contact had to press the PUSH-to-Start button several times for the vehicle to restart. The contact stated that the lights were out on the gear shifter. The driver was able to shift to park and then continued driving. The vehicle was taken to the local dealer, where it was diagnosed with a corroded wire in the active grill shutter system. The vehicle was repaired, but the failure recurred. The contact replaced the battery. The manufacturer was contacted and referred the contact to the local dealer and also the NHTSA Hotline. The failure mileage was approximately 120,000.
Check engine light came on the day after the automatic start/stop light came on. Engine code read cylinder 4 misfire. We switched all the spark plugs and changed the cylinder 4. A couple days later check engine light came back on brought the vechile into Bergstrum. They put in a name brand cylinder 4 plug and spark plug, 2 weeks later the light came back on, same exact issue. They are now claiming it-??s an engine issue potentially. Sounds like this is a BIG problem for 2018 Chrysler pacificas.
My van completely shut off, and all lights on the gear shifter stopped working. Yes, it is available for inspection until the gear shifter is replaced, as recommended by the dealership. The van lost power just as I lifted my foot off the brake to proceed into an intersection. This sudden shutdown created a traffic backup behind me and could have put me and others in danger had I entered the intersection. The issue has only occurred once for my husband while driving but has not been officially reproduced or confirmed by a dealer or service center. Yes. I took the van to the dealer, who suggested replacing the battery and the shifter. I replaced the battery and ordered the shifter, but the second failure occurred after the new battery was installed. In addition, I-??ve noticed a continuous clicking sound coming from the van after it is turned off, which does not stop for approximately 5 minutes. There were no warning lights or messages before the failure. After the van shut down, the -??start assist-?? light came on, and it did not turn off until about four days after the battery replacement.
The shifter nob will not turn on and move out of park. When I open the glove box and tap on the CAN-C Bus star connector the nob will then turn on. Other issues also with electrical throughout van dealing with the CAN-C such as driving and then it shifts very hard. And door not closing on the side.
Vehicle will start but the shifter will work. It threw a check engine light and check hybrid system code. You cannot get the vehicle out of gear and the shifter will not light up. After shutting the vehicle off and on 3 times it erased and acted like it never happened. This is the third time it has happened. What-??s bad you can drive somewhere and be stuck there for hours not knowing if you need a tow or it-??s going to reset again. Don-??t know if something my happen while driving as well.
Electrical adaptive, cruise control, forward collision warning, and shifter all malfunctioned. It is available for inspection. There was failure to accelerate at an intersection which almost caused vehicle to be rear ended. The error codes have been pulled and shown by O-??Reillys auto parts. The vehicle is pending inspection by an independent mechanic. The adaptive cruise control the Ford collision, warning and service shifter warning lamps all appeared shortly before this problem occurred.
While slowing to a stop at a traffic light, the engine stalled unexpectedly. The start/stop system did not restart the engine when I released the brake pedal. Accessories (radio, lights, etc.) remained powered, but I could not shift the vehicle into neutral. After approximately 20 minutes, I was able to restart the engine; however, the transmission remained unresponsive and the engine could not be shut off using the ignition button. I was unable to shift to neutral or turn the steering wheel. Message on dash indicated shifter module required service, and indicated that the vehicle was not in park when attempting to turn off vehicle. The vehicle was only turned off by disconnecting the 12-volt battery. The vehicle was towed to a Chrysler dealership and diagnostics completed, showing error codes with the shift module. They were unable to recreate the problem and advised replacing the shift module. When inquiring about recall V53, the dealership service department indicated that this recall had been repaired on the vehicle in 2020. These symptoms match those described in Chrysler Recall V53 (NHTSA Campaign 19V-348) for 2017-?"2019 Chrysler Pacifica vehicles equipped with start/stop systems, which involves a loose battery ground connection. My VIN is not currently listed in the recall as it was reportedly corrected in 2020, but the issue created a hazardous situation by stalling in traffic, disabling shifting, and preventing engine shutdown. This could have resulted in a crash if traffic conditions were different. Please investigate whether additional 2018 Chrysler Pacifica vehicles not currently included in Recall V53 should be covered or if this is a recurring safety issue with the engine start-stop (ESS) on 2017-2019 Chrysler Pacifica vehicles.
The battery of my hybrid electric minivan was damaged during a recent factory recall, and Chrysler is refusing to correct the problem. Instead, they-??re trying to charge me for a new battery. Here-??s the background. I recently received a recall notice (73B) for my 2018 Chrysler Pacifica hybrid minivan that warned of a possible vehicle fire. I was advised not to recharge the van and to park outside and away from structures. In January, I took the van to Russ Darrow Chrysler in the Milwaukee Auto Mall to address the issue. The check engine light came on shortly after the recall work was complete (trouble codes U0412 and P0BBE). I took the van back to the dealership as soon as possible. I was told there was a serious problem with the high-voltage battery and that it may need to be replaced. Chrysler refused to authorize the repair, so the dealership cleared the codes and released the van back to me. On [XXX], the van lost all power while my wife was merging onto a busy highway. She managed to pull over, and we had the van towed back to the dealership. The van has now been at the dealership for over 4 months. Chrysler is still refusing to fix the problem. I have since learned that there are many customers experiencing similar battery failure following the 73B recall. The Pacifica Forums (link below) details over 80 customers experiencing nearly identical battery failures after bringing their vehicles in for this recall. My safety and the safety of others are at risk. The symptoms my vehicle is exhibiting are precisely the kinds of faults the recall's software update is supposed to detect. By refusing to provide the full remedy, the manufacturer has left an unresolved fire hazard as well as the risk associated with the sudden loss of propulsion. Thank you, [XXX] [XXX] Link: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Quirk Chrysler Dodge Jeep RAM Of Dorchester refused to perform Recall 73B/24V-536 on my restricted-title Pacifica (reconstructed), citing Chrysler policy. That policy doesn-??t exist in the recall bulletin. I need the BPCM software update and any necessary battery replacement under the recall.
A D V E R T I S E M E N T S
- Boise, ID, USA