This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The power steering is going in and out, both with warning light and loss of power steering. This has happened at various speeds and conditions and is very dangerous, not only when steering goes out, but with the suddenness of it coming back on. It can do it several times in just a few minutes of driving and worries me about transporting my children, but this is our only vehicle.
My 2018 Chrysler Pacifica continues to stall while the car is in motion on the street. The last two occurrences happened when the car was moving at 25mph or higher with my foot on the gas pedal. This problem occurred prior to the fca V53 recall being issued, and has persisted even after taking the car in to be fixed under the recall. It seems to happen most often in the first 15 minutes of operating the car, and especially if I have gone above 30 miles an hour and then decelerate (like approaching a light). The car will lurch, shut off, all the indicator lights will come on, and then 'start/stop required' will appear on the dashboard. The car always shuts off while in the "drive" position. Sometimes I am able to remedy the stalling quickly, and sometimes it takes more than three tries. One or more functions of the vehicle is always "unavailable" after this occurs. The sudden stopping has always been terrifying and unexpected. On the last two occasions (within a week of one another), I have come very close to being rear-ended with three babies in the back seat of my car. I have tried reaching out to Chrysler customer service to no avail. The reps have stated that I must return the car to the dealership where the V53 recall was performed but that dealership has gone out of business and I am left without a remedy. I am also concerned that Chrysler is well aware of this problem persisting even after the recall and has not remedied the situation. I am terrified that a very bad accident will occur due to this problem that Chrysler continues to ignore.
My car purchased in 2018 from reed Jeep chrylser in overland park Kansas. In September of 2020, the vehicle was in hybrid/electric mode and stopped running as we were driving down the street. We were driving slowly and able to coast to the right side of the road and were able to safely leave it on a residential street. The car would not start and it was not an issue related to the starter or battery. We had the car towed to the dealership. The problem was reviewed by the engineering team with Chrysler and it was found to be a computer electrical hybrid component. Originally, Chrysler advised they had no replacement part anywhere in the country. After two weeks, they advised they would be able to get a component from the component manufacturer but that it would take time. The car remained in the service center for at least two additional weeks. They replaced the regular battery and performed recall on other components during this time as well. A little over a month later, the same failure/problem occurred. Fortunately, we were again on a residential street and leave it. A couple of hours later, we were able to start it and get it back to our residence. We tried to charge it using the 240V charger we had but the car would not take any additional charge even though not fully charged. Three days later, we returned the car to the dealership with the same complaint and were told that they could not find any problem with the car. Our overarching concern is safety, as there is no warning as to when the car will shut down.
Number of incidents pertaining to stop and start system. My wife was driving our kids to the store when coming to a stop (stationary) the start and stop system cut off dead stopping (stationary) us resulting in almost getting into an accident. Second time we were coming home and stopped (motion to stationery) as normal and the system jerked and stopped would not re start, turning the van on and off van started again and the car behind us was traveling regular speed luckily swerved and missed up and this happened a few more time during the period from owing this vehicle till now. (less than a year) total of 6 or more times all the events that have happened the van was in motion coming to a stop then stationary at a stoplight.
The back up camera only works intermittently. Sometimes the screens flickers as if it is shortening out. Other times the screen freezes, displaying the initial scene behind the vehicle for the duration of the vehicle being in reverse. Sometimes the screen is blank with only the guiding lines visible and other times it is completely blank with a statement at the top stating the back up camera is unavailable. This is a major concern for us due to having small children, going to the school, playground, etc. The dealership said they could replace the camera for $400 but the issue seems to be a short in the wiring somewhere. As the camera sometimes works. One of the pictures attached show the camera frozen with a white vehicle on the back up screen. The white vehicle that is displayed is actually in front of the van at the time of the picture. This is a screen shot from a video.
- Franklin, NC, USA
Search CarComplaints.com for these popular complaint phrases...
Driving on major highway at 70 mph, car suddenly lost power with no warning other than a message on dash 'parking brake may temporarily be unavailable', car did not shut off but gas pedal unresponsive. Pulled over, turned off car, restarted, put in drive, car did not move. New message: Service trans, press brake when stopped, key off engine to engage park. Previous two days, had trouble, took 4 try's to start car from key fob. Car has 30391 miles, I have owned it 2 months. Had to be towed to dealership.
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 60 mph, the vehicle decelerated and with the 'shift to park" message displayed and several unknown warning lights were illuminated. The contact stated the vehicle stalled in the middle of the road. The contact stated a police officer assisted in pushing the vehicle to the side of the roadway. The vehicle was not drivable. The vehicle was towed the following day to triple a service center and had the vehicle jump started. The vehicle was taken to the local dealer criswell Chrysler Jeep Dodge Ram Fiat located at 84 bureau dr, gaithersburg, md 20878, (301) 637-4198, where it was diagnosed with needing 12 volt battery to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was informed of the failure. The failure mileage was approximately 53,217.
My van on multiple occassion has stalled in the middle of city intersections. While driving my car will have an electrical meltdown. All different warning messages will appear on dash, warning dings will go off, my wipers will go on without me turning them on, when I push the gas it will not drive. On one occasion the car accelerated without pressing the gas or if the gas was pressed it would accelerate more than the pedal was being pressed. All my buttons on my dash including A/C, auto start, back up camera/sensors will not respond. Its as though my car just dies. This occurrence has no common scenario that brings on the malfunction. I 've had times when it malfunctioned weeks apart and this last occurrence it was a year in between occurrences. I was told on a Chrysler forum to check my PCM. My batteries have been tested and passed. I currently do not have my aux battery installed as I do not want/like my autostart feature. This accident occurred all 5 times with my aux battery installed. My dealership said "too many electrical parts to check" and "we cant duplicate the problem/get error code to diagnose so take the van back till it happens again and call us while its happening and drive it in". first its unsafe and unpredictable. I have tried getting this fixed and they can't even/wont fix it or buy it back. No lemon law as I am second owner, not purchased new and the problems started happening at 34000 miles right before warranty expired. This vehicle is unsafe and Chrysler won't fix it/don't know how. No remedy after 2 years and 6/7 shop visits. I have opened a case with fca twice and they threatened me to pick up vehicle or they would charge me for the rental I had. Others have experienced this. Look at Chrysler Pacifica and Voyager van on facebook.
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 20V334000 (electrical system) however, the part to do the recall repair was not yet available. The vehicle was taken to rairdon's Dodge Chrysler Jeep of kirkland (12828 ne 124th St, kirkland, wa 98034; (877) 606-8196) where it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Start/stop indicator comes on and van will some times just shut off while driving or while stationary. Dealerships have replaced the batteries main and ess battery 4 times in 3 years and problem continues to persist. Dates of occurrence, (stationary) March 9, 2018 (came off the lot with two dead batteries), (stationary) another time date unknown, (moving city streets & stationary) December 5-12, 2019, and (both moving highway & city street & stationary) September 7-15, 2020. (incident information below is of one of the many incidents. No crashes every, the times it stopped while driving on city streets, I was able to move over or get it started again before an incident occurred. All event where under 50 mph, and between 0 miles and 36550 miles on the vehicle.
Vehicle was purchased new in March 2019 off the showroom floor from a dealer in morton, il. It had radio problems from the beginning and was noted on my first service visit 6/4/19. The radio would freeze on the loading screen and never operate. I was told to wait for software updates regardless of the amount of pictures and videos I showed the team members of what was going on with the radio freezing and rebooting, not to mention the wi-fi issues. Fast forward to July of this year and the whole radio and associated safety features went out. I was driving 1,000 miles from my new house in nc back to il for a visit and 90 minutes into the drive the radio and climate controls all went out. I was then driving in the rain, in the mountains, without a way to defog my windshield. I'm very familiar will pulling the fuse to reset the radio (as noted in other service visits), but even that didn't fix it this time. For much of the drive I had heat instead of ac in the driver's area. Cameras were not functional during this time and the lane assist and cross traffic alert was intermittent. I arrived to central il late at night on Thursday, July 23rd, now 600 miles outside the 36K warranty. I brought the vehicle in to pull codes on Friday, as instructed. I was told no one could help me at that point and to just come for my oil change on the 29th. On the 29th, my comment on the radio wasn't even acknowledge by the service rep and there are no notes on the service receipt about it. On Friday, August 28th, the radio started rebooting every 3 to 4 minutes. I have no use of safety features or cameras. The battery then died from rebooting the computers regardless of operation. Both sliding doors were disabled. The back hatch doesn't open at all. Uconnect safety location features were not working.
Battery failure of both batteries with any advanced warning via icon in the dashboard. I was on an exit ramp off a bust parkway with husband, daughter, and 2 granddaughters in the car. My husband and I are seniors. Dead car. Hazards didn't even work. Kids climbed over the seats to get out the front door. Sliding doors didn't work. Scary occurrence. Could have been far worse if I was going 60mph on the parkway. Car was ultimately towed to the dealer. They told me I neede to get new batteries every 2 to two and a half years. That's a short life for a battery. Chrysler must use junky batteries.
Since I leased the vehicle, the screen of the radio don't work properly, the automatic doors sometimes don't work, the automatic doors lock don't work properly either and the transmission do a harsh kick. I have been reporting to Chrysler the conditions and malfunctions of the vehicle and they have never fixed, always says that everything is ok. I have to drive and pay a lemon car with no remedy. Every time that I drive my car on the highway, the transmission have issues, and also when I drive my car and I need to use the camera to see the back of the street, the screen doesn't work.
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 70 mph, the vehicle independently accelerated to 76 mph. The contact stated after turning off cruise-control the vehicle resumed normal operation. The contact stated no warning light was illuminated. The contact stated that the failure was related to NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The contact stated an unknown dealer was contacted to schedule an appointment for the repairs. The vehicle had not been diagnosed nor repaired as of yet. The manufacturer had been informed of failure and referred the contact to NHTSA. The failure mileage was approximately 27,200.
Since December 2018, we had to replace the battery 3 times since the vehicle shut off while driving on the highway. There was smoke smell coming from the engine. The vehicle was towed and problems corrected, but the engine light has been coming on more than 3 occasions. The gps system has not been working since March 2020, but they are not able to fix the issues. Our local dealership says that Chrysler has not responded to their multiple requests for the radio replacement.
Purchased vehicle new April 2019. The start/stop system has given a dash message 4 times. The dealer has replaced batteries and the entire drivers door mechanism trying to correct the problem. This is a braunabilty handicapped conversion and it is imperative that the vehicle stop and start as needed. It cannot stop and not start in traffic situations. It also has a sliding door problem that has failed and stranded the handicapped person. Third situation is the brakes, the brakes failed, however the computer on the vehicle indicated no problem. The question below asks for a date it happened this is ongoing so I am using today's date.
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at 30 mph, the vehicle stalled without warning. The contact restarted the vehicle and resumed normal driving. The contact then received notification of NHTSA campaign number: 19V348000 (electrical system) and the vehicle was taken to tom ahl Chrysler, Dodge, Jeep, Ram located at (2525 allentown rd lima, oh 45805) for the recall repair. The vehicle was repaired however, the failure occurred. The vehicle was then taken to Liberty Chrysler Jeep Dodge Ram located at (12895 worthington rd, pataskala, oh 43062), where a software update was performed. The vehicle was also taken to byers Chrysler Jeep Dodge Ram located at (465 S hamilton rd, columbus, oh 43213) but not repaired. The failure mileage was approximately 25,000. The VIN was not available. Consumer has tried to get it repair several times.
Water entering through front side of marker light and shorting out light and corroding wiring and switch. Also, breaking active grille shutter. Also shorting out bulb for the marker light.
While driving on a freeway, the engine started losing power and would not react to the gas pedal. In addition, the gear shift would not change when I tried to change it from drive to neutral. The car would purposely be slowed down by the engine as it was stuck in drive position. The created a dangerous situation as it was difficult to control car to move it into the emergency lane. After pulling over, smoke started coming out of the engine and vents. I was then unable to turn off the engine as the power button would not react when pressed. Per the dealership, the catalytic converters was clogged and overheated so needed to be replaced as well as the oxygen sensor. This should not have needed to be repaired in a car that is only 1.5 years old and created a very dangerous situation on the freeway.
A D V E R T I S E M E N T S
- Gallatin, TN, USA