This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The informational screen when turned on get super super hot and has slightly warped the dashboard. I believe There is a connection between Having the informational screen on while driving and the steering wheel sticking. It sticks less when the informational screen is turned off. I worry that if I-??m driving with the radio on it will catch the car on fire
With Chrysler, recalls are never ending. Last year there was battery recall (Z11) that took 10 months to fix. Just after I got that fixed in Dec-2022, in Feb-2023, we have a new recall, where the vehicle is pretty much rendered useless as it can stop anytime on freeway. My friend who has the car had the vehicle suddenly lose traction and stop in freeway (this happened last week). Fortunately nothing happened as he was able to exit safely. Given it hit so close to home, I am scared to drive my Chrysler Pacifica car anymore. When i contact Chrysler for possible remedies like offering a rental assistance e.t.c they are adamant and refuse to help in anyway. I don't understand this ; I have brought a car in good faith and for no fault of mine, i need to spend on "rental car" now? In prior recalls, Chrysler did offer Rental assistance, but this time around they seem to refuse to entertain any such help. This is really a very precarious situation for me. My wife constantly uses this car to shuttle kids to/from school/activities and frequently needs to use it on freeway. I am really concerned for my family's safety and well being. I think this unfortunate stance by Chrysler is placing us in great danger. Pls help!!
Auto on/off was working for a few days (which is not normal). When in the drop off line for school it turned off for that. When I let go of the gas to go, the car shut off completely. I restarted it and it said "service shifter" and the shifter lights did not come on. I did move it to park by counting the clicks of the turns. Drove home from the school. Same day and other days following, the auto on/off is back to not working. Randomly when I start the car it says the "service shifter" message and does not light up the shifter letters. Sometimes if I turn it off and then back on it will not appear. Other times, it does and I have to just go. This is a safety hazard if it shuts off and will not turn back on. This started roughly 1.5/2 weeks ago - the week after Easter.
I have been contacted multiple times by dealerships and Chrysler that my vehicle needs the Z11 (NHTSA 22V-077) recall performed and that it is urgent for me and my family's safety. I have been trying to get the Z11 recall performed since February 2023. I have contacted 3 local dealerships to do the job but scheduling was difficult and there is no loaner cars available. The first dealer (Autonation CDJR of Katy Texas) who has done all my previous recalls just wanted me to bring the car in to sit for 3 days while not performing the recall. The second was inexperienced and unqualified. After a week delay, I took my car into the third dealer (Big Star Dodge in Webster Texas) on 3/13/2023, but after two days they told me they were having trouble with equipment and gave me the vehicle back on 3/15/2023. They rescheduled for 3/27/2023 and I took it in again. The first attempt to perform the recall procedure failed as a mistake was made. The recall procedure should take 2 days but it has been there for a week. The recall procedure was written poorly by Chrysler/FCA/Stellantis and confuses the technicians so the test is not performed as it should be and has to be repeated multiple times. The extra manipulation and time at the dealership increases the probability that my vehicle will be messed up or damaged. Chrysler/FCA/Stellantis bears the responsibility for the delays and poor performance of the recall causing the unnecessary loss of my vehicle's use and delays the recall performance, increasing my risk described by the recall. Performance of the recall has not been timely or done correctly yet.
I was driving with my family about 30mph and for no reason, the vehicle lost power and I coasted and braked to a stop on the side of the road. Nothing I did would bring any response from the vehicle while it was coasting. A short time later while stopped, I was able to turn the vehicle off and then was able to turn it back on. This happened about a year ago and I thought it was strange. It has not re-occurred. I did not seek out any resolution until I found out about the 03A recall (NHTSA 23V-010). That recall describes what happened to me. My vehicle is currently undergoing multiple attempts to perform the Z11 recall (NHTSA 22V-077) so I do not currently have access to my vehicle.
- Friendswood, TX, USA
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2018 Chrysler Pacifica T, Uconnect infotainment system shuts off and reboots every 2-3 minutes while driving. It is available for inspection upon request. When the Uconnect shuts down driver loses all features connected to the system to include: GPS/Navigation, blue tooth, in-cabin climate controls, and back up camera. This causes the driver to become distracted in order to re-synch phone, dvd player, navigation. Additionally, my wife almost backed over a 6 year old child because the back up camera shut off when backing up from a parking spot. There is an incredible risk of injury/death with this systems failure. The issue has not been reproduced by the manufacturer (FCA), dealer or independent service center. This issue is being addressed by class action lawsuit: Case 2:20-cv-11838-SFC-RSW ECF No. 1 filed 07/07/20 The vehicle was inspected by the state of Maryland. The vehicle is now at the dealership for diagnosis and I have to pay all expenses out-of-pocket. No warning indicators.
First, it started with the stop/ start not working. We took it to the shop they said we needed a new alternator. Costed us 700$. Well the problems did not stop. The check engine light did not go off after a few times of driving it (the mechanic (crystler mechanic) said it would after a few times of driving it. Well then it started rumbling when u turned it on. Called and they said bring it back in. Well we planned on doing so but then the van wouldn't start. We had to get it towed. Well they said the fuse had blown. So when they replaced that they noticed white smoke coming out and all the coolant gone. They said it is most likely the cracked engine block which is gonna cost over 12000$ to fix. We already owe money on the car. We cannot afford this! We have 4 kids and this is a safety issue !!! Now we are out of a vehicle and still owe on it !
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
While driving at a low speed in a neighborhood, received the message "Service Charging System" then within seconds car completely died. No engine power or electrical systems working, all lights and screens were black. Was able to pull over and park safely.
Car was on cruise control. While approaching traffic, attempt was made to release cruise control by braking. Brake system was locked, vehicle started accelerating and revving. Brakes would not work, had to swerve to avoid collision. Managed to fidget with the gear knob. Finally managed to gain control of vehicle. I figured I gained control because I must have shifted the gear into Neutral somehow. I had my entire family of SIX in the car. Without having gained control, the vehicle would have accelerated until I crashed it. It accelerated past 80mph before I could gain control
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn-??t work automatically (battery new); was lurching and chugging randomly, over time very frequently. Nov 22-?? had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling, not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn-??t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to -??attempt-?? replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn-??t just have these problems when it-??s cared for.We have four children & currently have no mode of transportation~two shops since January 6, -??23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family-??s functioning. It-??s now at Lee-??s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for -??mechanical failure.-?? Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can-??t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "Camera System Unavailable" message at the top. (photo available) The event occurred during extreme winter weather in Oklahoma 1/30/2023 and is an obvious safety issue. The constant rearview display while driving is very distracting and disorienting. Additionally, the vehicle climate control settings for defog, heat, and other settings are unavailable for determining and adjusting to external environmental conditions, as experienced during the winter weather event leading to full interior fogging and reduced visibility (another mechanical safety issue prevalent to this vehicle series). This issue is found under NHTSA Campaign 19V886000 for 2018-2019 year models however, our VIN is not included. I contacted the original dealer service department, and they informed me of no related recall for our specific VIN as well. I contacted FCA/Chrysler Customer Service in reference to recall VE2 as indicated in NHTSA recall 19V886000 and informed no recall as well and no other assistance or direction. Our vehicle VIN should be included in the recall.
Pacifica Hybrid Limited found completely dead in our driveway and unresponsive to the remote. I manually unlocked the driver door, no usual dash indications, opened the hood and found the 12v battery system at 2.9v. It would not start & no responses or indications. There had been no warnings or indications of any problems prior to this. The car prevented my 6 A charger from charging the battery while it was connected to the car. I jump started the car with a known good battery, removed the jump, and allowed the engine to charge the car battery some. I decided to take no chances and replace the 12v battery. I turned the car to the OFF state via the dash push button. The car was never moved out of P park. I left it to go purchase a new 12v battery. I returned 2 hours later with a new battery to find the car in the street and having knocked over my neighbors 700-800 lb brick mail box. A police report was filed, pictures taken, and I jump started the car with the new battery. It started normally and I backed it up under its own power into my driveway where I replaced the 12v battery without incident. The car has operated normally with no warnings or indications of a problem before and since the incident. The car on its own and while OFF, unlocked the transmission park pawl allowing the car to roll 80 feet down a very mild slope and across the street to crash into my neighbor-??s mail box when the 12v battery failed. There was no occupant, and no key fob was present. My quick search has found at least 3 other incidents with this same model, where the 12v battery failed and the car, on its own, unlocked the transmission allowing it to roll away. Of the 4 incidents I am aware of, 3 resulted in collisions and property damage. NHTSA 11173732 Pacifica Forum post: 597914, member: 76986 Pacifica Forum post: 543399, member: 66469 It-??s only a matter of time before someone is seriously injured or killed by this defect. Chrysler is aware. The car and battery are available for inspect
I am aware of the recall on this vehicle. In addition, I received a phone call and email from Chrysler stating the following: "Hello Mr./Mrs. I have attempted to get ahold of you to schedule your Z11 Recall appointment for your Pacifica PHEV. You should have recently received an important recall notice from FCA detailing the steps needed to repair your vehicle and ensure the safety of you and your passengers. If you would like me to continue to assist you with the appointment, please give me a call at 8009921997. We encourage you to schedule this service appointment as soon as possible. If you prefer to schedule the appointment by yourself, ask for the Z11 point of contact at the dealership, and be mindful that the repair takes 2 days to complete. Please be advised that I have closed your case. Thank you for being a valued Chrysler customer. Chrysler specialist [XXX]" I called two local dealerships who both said they cannot schedule because they do not have the equipment to do this repair. They said they are unaware of this central Chrysler communication. I emailed a reply to the address above to reopen the case, but they have not replied. Please help! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Hi, I have owned this Chrysler Pacifica since 2018 and there have been multiple problems regarding the electrical system every single year and in 2022 it is twice. Every time it goes in for an electrical problem it takes greater than one month to fix the car. The current issue is the recall. My dealer says every other car with recall has been fixed in 2-3 days. Mine is already at 2 weeks. I have filed a Customer complaint with Chrysler and the current one is: 84472903. The one from earlier in 2022 is 82927664. Please contact Chrysler for the complete list of remaining customer complaints on this Chrysler of one each in 2021, 2020, 2019, and 2018
I was driving on a local road and car suddenly stopped running; accelarator unresponsive; power steering not working either. I was able to pull to side. Car said shift P to start, gear change didn't do anything and blinking, check engine light came up. And -??check charging system-?? light came on. It was very dangerous. After 3-4 minutes I was able to get my car turn off and on and then it drove normal. So I decided to take it in nearby open parking area. It would restart but not do anything even if switched into drive or reverse. Check charging system light on and no power steering again. I had to get it to get it towed the next day from that lot. First tow truck unable to tow due to steering being locked. 2nd tow truck needed help to move car due to steering. Been at dealer for 30 days. They changed charging port but it didn-??t work. Now they are changing battery. I don-??t want this car back and don-??t want to keep making payments on it either. It-??s not a safe car.
Car engine has stalled a dozen times or so. On one occasion it stalled and would not restart, had to tow to a dealer to repair it and it ended up costing $2700. And when it doesn-??t stall on the road the engine constantly has weird acceleration dips where it almost stalls. This has been a constant problem for me and I purchased the vehicle used with 39000 miles on it. Which is not much mileage so I was not expecting this many problems.
A D V E R T I S E M E N T S
- Port Saint Lucie, FL, USA