This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle was briefly stopped in traffic at a light with electronic start-stop engaged. When foot was removed from the brake, the engine started back up momentarily then sputtered to a stop. The engine start/stop button and shift knob were unresponsive (could not shift gears). Neutral override cord was pulled, but ineffective because electronic parking brake still seemed to be engaged. The vehicle could not be moved out of traffic into a safe location and had to be towed to dealership. Heating and power windows turned off as well, and possibly the hazard lights were ineffective (unsure because it was unsafe to leave the vehicle and check).
Vehicle came to a stop and then shutdown suddenly. Vehicle would not respond to input and created a potentially dangerous situation and we were stopped in a divided median without power. Display says "fcc service required" and then proceeds to say start/stop required and caused the engine to die. Required putting the vehicle in park, restarting the engine, and then putting back into drive.
The vehicle during operation suddenly decelerated and would not move on two occasions. The first occasion happened less than 1000 miles on the od. The vehicle was traveling at 30mph on a city street when it lost power to the wheels and had to pull off the road. The engine was still running but the vehicle would not drive. Had to turn it off and on again for it to operate. The second occasion at 5500 miles it just stopped after pulling out from a stop sign in the middle of an intersection. The traction control light went on briefly as it was stopping. Again the engine was on but it would not move. Had to restart the vehicle for it to operate.
Engine turned off/stalled without warning while in drive going about 35 mph on a highway exit ramp. Chimes started bonging and 'd' on dashboard started blinking. I was able to brake to a stop. Msg appeared to put car in park to restart. Car restarted immediately. This problem sounds similar to 2018 recall U87 for engine stalling, but my VIN is not covered in recall. Also, note the 2017 recall U01 for engine stalling. Some consumers noted in their complaints that the "fix" did not work. This is very troubling!! obviously two consecutive year recalls for engine stalling does not inspire confidence that the problem has been adequately addressed. I do not feel safe in this car. See current reported complaints (for same problem) online:..
- Allentown, PA, USA
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Sitting at stop light waiting for it to change when engine just turned off. Didn't know what had just happened or what to do, afraid I would get rear-ended. Light turned green and I had no power. I put van in park, pushed the ignition start button, van started and I was able to proceed in traffic. Didn't know if problem was related to the feature where engine turns off when stopped in traffic, then turns back on when you press the gas. I pushed the button so engine wouldn't turn off until I got home safely. Near zero outside temps and I thought vehicle had died. Luckily, driver behind me was paying attention and didn't jump the gun when the light turned green or I definitely would have been rear-ended. Apparently this is a problem that other Pacifica drivers have experienced. It needs to be fixed before someone is hurt. Makes me very uneasy to drive it not knowing when it might happen again. Will take to dealer as soon as possible.
This happened on two occasions. I came to a complete stop, and the auto start stop shut the engine off like it's supposed to. However, when this happened a bunch of warnings came across my dash, saying certain safety features were disabled and the car wouldn't respond to the gas pedal. I had to put the car into park and restart my car. I took it to the dealer and they couldn't find anything wrong. It happened again after having it back for three days, and they said there was an 'update' for it. However when I picked up my car they didn't give me any paperwork to sign.
When completing a stop at traffic lights, the vehicle start/stop system shuts off the engine and without warning it has not restarted automatically leaving us expecting to take off and having to put the vehicle back in park while in traffic and then restart the engine and move gear selector back to the drive position. I've nearly been rear-ended due to this several times. I have counted 7 times this malfunction has happened. When checking the vehicle for any dtc's there have never been any.
We purchased our 2018 Chrysler Pacifica in early October 2018 and have since put less than 3,000 miles on the odometer. Today, while driving on a level rural road near our home, a couple of warning lights started flashing out of nowhere: One indicating that blind-spot monitoring was disabled, and another re: Electronic stability control. Not long after we started up a hill a half-mile later, the accelerator stopped responding. We were slowing down. Then, the car basically stalled and came to a stop. More warning lights and sounds came on, including a check engine light, and one indicating that we needed to service the transmission. Then on the display above the wheel, a message said that we needed to turn off the engine to engage the parking brake. We called 911 in hopes of having an officer help direct traffic while we waited for a tow, as we were stopped around a curve and at a high risk of getting rear-ended. The car wasn't responding when I attempted to turn the engine off. I wasn't able to shift the car into park, either (the light above each gear flashed when I tried to shift away from drive). Also, the hazard lights wouldn't turn on, and nor would the parking brake (I had to keep my foot on the brake to prevent the car from rolling backward down the hill). As we waited for the tow truck, the lights on the dash continued to flash and the alarms continued on. At some point, I once again tried to turn the car off. It worked. Then, when I turned the car on again, only a check engine light came on. The tow truck driver also had no issue reversing the van up onto the bed of his truck.
Notes of 2018 Chrysler Pacifica : on October 24, I purchased a 2018 Pacifica limited with 22,000 miles. Drove it home.and turned into my driveway just before my garage. My wife (who was still in the van) said I was too far over and suggested I back up and line up better. I restarted the engine and put the rotator control in reverse. The engine started and I quickly put the car in reverse. Immediately the engine RPM jumped up, the vehicle started roaring backwards. The reverse momentum thru me forward (I still had the seat belt on). It also thru me against the brake and the accelerator. The Pacifica roared back off my driveway into our cul de sac, rotated 90 degrees and landed next to my neighbors stone flower bed. The engine then died. The 'auto stop' feature was operational. Very fortunately, there were no cars or people in the drive so no one was hurt. Had they been it would have been disastrous. It was delivered to the body shop. The total damages were $4,500 and took three weeks in the repair shop.. after return I noticed the Pacifica still responded with sudden acceleration and jerky shifting, making driving an extremely nervous Venture. An internet search revealed other similar events in the Pacifica. (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
I called the dealer regarding another issue with my vehicle. I was told that there are 2 open recalls and had to wait 2 months to get the service appointment. The recalls are for a manual park release and the cruise control. This is very alarming and very dangerous. I called Chrysler corporation and was told that there is nothing that I can do and need to wait the 2 months. This vehicle is a hazard to the road! I do not feel comfortable driving an unsafe vehicle for 2 months!
My wife and I just purchased the Pacifica and decided to take a road trip from Arizona to Oregon. While traveling through the hills and mountains the transmission would not shift properly to maintain highway speeds! there was a lot of lag time from the drivers input between the transmission and engine to respond. Also the cruise control would engage suddenly and speed up. Took to the dealership and the tech said the vehicle software was engineered that way and he couldn't do anything for us.
July 28, 2018 7:20pm: Stopped the car at crosswalk for pedestrians. While car was stationary with my foot on the brake, the engine started to race with increasing force. Fearing that I could not hold it back with the brake, I reached over and shifted the car into neutral, which remedied the situation. Notes: 1) the cruise control was not engaged at the time. 2) the auto stop/start was not engaged (I.e. the blue light was on). This is not the first time that this has happened. July 13, 2018 12:15pm at disney world: I was traveling down an incline toward a stop sign. As I applied my foot on the brake, the engine began to race with increasing force, despite my foot on the brake. As there was no traffic coming, I simply took my foot off of the brake and proceeded through the intersection. The situation seemed to remedy itself. Notes: 1) the cruise control was not engaged at the time. 2) the auto stop/start was not engaged (I.e. the blue light was on). Neither of these events appear to be associated with Chrysler's U64 or U50 recalls, as neither the cruise control nor manual park release were engaged. However, it should be noted that the auto stop/start was not engaged in both situations. Additional observations: On numerous past occasions, when the car did have the auto stop/start feature engaged (I.e. blue light off), the car would "buck" while going through an intersection (I.e. it would slam into gear). This is one of the reasons why we now disable the auto stop/start. I am an electro/mechanical engineer with 40 years experience and former global director of product reliability, safety & consumer impact for motorola.
2018 Pacifica with 5450 miles on it. While driving on highway at 60 mph with adaptive cruise control engaged, vehicle sudden appeared to stop running. Vehicle had been operating perfectly normal with no indication of a problem until it started to quickly lose speed and had no response from accelerator pedal. Message on dashboard said to place vehicle in park and press start button. I'm not sure if the engine was actually idling or if it had completely stopped running. I did not notice a loss of power steering or brakes. Coasted over to shoulder, placed in park and tried to restart. The engine would start, but only idle at about 600 RPM. Accelerator pedal had no effect on engine RPM and I could not shift out of park. Shut the vehicle off and restarted it several times with same result over a 3 minute period. Then I switched the auto start/stop button into the off (defeat setting) and was immediately able to restart the vehicle, which then operated as normal. Since this incident yesterday, the vehicle has operated as normal and has reported no faults through the U-connect application. Clear weather with temperature near 100 degrees when this incident occurred. Both keyless remotes for the vehicle were inside the vehicle, mine in my pocket and my wife's in her purse. Before heading out on this trip I had used the remote start function and allowed the vehicle to run in remote start mode until it timed out. Then had remote started the vehicle a second time before switching it to normal run mode before leaving the parking lot. This was about 40 minutes before the event happened. It occurred to me that the messages that were displayed on the dash while the vehicle was inoperable were similar, or possibly identical to messages displayed during the remote start function, which is why I thought of switching the auto start/stop button to the defeat position.
On June 11th on my way home from work I stopped at a store and parked the car. Upon my return to my car about 15 minutes later, I unlocked, sat down, put my foot on the brake and pressed start. The car started as normal. I attempted to put the car in drive and the lever would not move out of park. The orange engine light remained on. As I had a similar problem on May 23rd, I turned off the car and attempted to start and shift into drive again with no different result. I tried several more times with no luck. The car started just fine, it simply would not shift out of park and each time the engine light remained on. The parking brake was not on nor did I try to push it. I called my roadside assist to order service to be towed to my dealer. I got out of the car for a few minutes and then got back in to try the process again and still no result. After about 30 minutes total, the tow truck arrived. Just as he was arriving I tried same process and the car did shift into drive. I still had the car towed and the dealer spent over one week trying to determine the cause with no answers. Chrysler was very involved since I had this same problem on May 23rd. However, on that may date my car stalled while I was waiting at a stoplight on a busy road and then locked in park so I could not move it. This time I was not moving as the car was parked in a lot. After 8 days at the dealer I have my car back.
On May 23, 2018 I was in route to work per normal. It was about 8:30 am. The car was stationary in the left hand turn lane (second from right lane) on a 6 lane busy city street waiting for a red light to turn green so I could turn left/North onto next street. The car was in drive with my foot on the brake. As the light turned green I took my foot from the brake to the accelerator and the car suddenly powered down. I put my foot on the brake, put in park, turned off the car, and then pushed start again. The car started but would not move out of park. I retried several times with no luck to get the car out of park and move forward. I put on my hazards as cars started to stack up behind me while I was motioning for traffic to go around me. I tried again to restart and while the car would restart, I could not move it out of park and was stuck there. With my hazards on, I called the police to assist and then tried to use my uconnect to reach my 'free' roadside assitance using my assist button. I got an error message multiple times that it would not connect. I found the 800 number and manually dialed myself. After about a 10 minute process I finally was able to order service via the text process that was sent to me. It took another 5 minutes before I received confirmation that tow truck was ordered. Police arrived. I called back to determine how long tow truck would take to find it was 90 minutes. This was unacceptable due to my location and the traffic backup. I called my dealer directly and they sent service within 30 minutes. The dealer immediately received a call from Chrysler star team (due to the roadside report I filed) and they had my car for one week. I have the car back now and there are no solid explanations as to why this happened. I know that Chrysler was very involved in having dealer perform multiple tests. Thankful I was not on freeway.
The car randomly shifts to what sounds like neutral and has the rpms skyrocket while driving around 10-15 mph. After 2-5 seconds of loss of momentum the transmission engages and jerks the car forward like it was rear ended. This happens 3-4 times a day. The dealer states "nothing is wrong, we cant replicate the problem". this car is not safe to drive, but its our family vehicle and is needed on a daily basis.
After a stop, then stepping on the gas and nothing happens. Finally takes the gas and lurches forward. On 03/15/2018 the dealer updated the tcm software, said mine was out of date. Seemed ok until 04/01/2018 when it did the same thing again. Mileage is 3000.
I had just purchased this car and was driving away from the dealer. About a mile down the road I was slowing down and started to put on the brakes when I had an uncontrolled acceleration event. (it felt like someone had just stepped on the accelerator). I had to slam hard on the brakes and just avoided hitting the car in front of me. I know this was caused probably by the computer but I know it wasn't me. My foot was only on the brake. I know this feeling well since I used to have a 2004 prius where this happened to me many times.
2018 touring L plus towed. Was driving along and started losing all power, systems started to shut down, van was limited in speed and function. By the end all warning systems had failed, power steering was gone, ABS was gone, after the battery hit 8.9 volts we lost control of the transmission, the "D" on the display started flashing and the van shut off 15 seconds later. Once the van was off I was unable to put it in park or apply the parking brake due to the loss of power.
- Southwest Harbor, ME, USA
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- Meridian, ID, USA