This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The 2018 Chrysler Pacifica Hybrid minivan has electronic sliding doors. The doors do not always shut when the button is pressed or handle is pulled. Sometimes it takes 4 to 10 tries to get the sliding door to shut and latch. The Chrysler owner's forum says this problem can be fixed by having the dealer reprogram the door software to make the door close with a little more force. This problem started at 36000 miles, I now have 46700 miles on the van. One owner van that I bough brand new in 2018.
Hi, I received a recall notice in February 2022 (Z11) related to a fire potentially originating in the center of the vehicle underbody with the ignition in the OFF position. A resolution to this defect has just become available which would require the car (Chrysler Pacifica VIN 118706) to be kept overnight by an authorized dealer. My complaint deals with that no deal can provide a rental car that is of equal size to accommodate my family of 6 with four kids using car seats. I was told that an car of equal size cannot be provided and would have to pay for a rental out of pocket. Why would the cost not be covered by the manufacture that is attempting to resolve an issue created by them. I have kept my part of the agreement by making my monthly car payments and paying the car off with no issue. It seems to me that the manufacture has no regard to the buyers of their vehicles after the sell is complete. I am looking to have the recall corrected and to have a rental car of equal size provided by the manufacture, since they are holding my car as they fix their mistake. Let's take ownership of our mistake and do the right thing. Thank you for helping with this recall
When I pushed the button on the handle to close the back sliding door, my 2 year old suddenly stuck his hand in front of where the door was shutting and the door did not stop. Thankfully I was able to push the button back open almost immediately but his hand bruised immediately. We applied ice and the swelling went down but it could have been much worse hadn't I opened the door back up right away. There should be a sensor that stops the door if something is in its way.
Driver side door constantly opens. I hit the button to close and it opens right back up. My daughters car seat is right there, so when I go to put her in her car seat say while it's raining or snowing and I hit it to close to walk away, bam it's right back open. It never stays shut. It takes me 5 times to finally shut my door. This happens all the time. Anytime the van is running or off it does this.
- Granite City, IL, USA
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When we shut the sliding door electronicly. It opens back up on its own. It beeps and then opens again. Sometimes we shut the door go in a store and the door is open cause it just opens on its own.
While driving, my son, who was seated in the passenger side of the third row, noticed that his cupholder area was extremely hot. I pulled over and confirmed. We drove on and I told him to check. It stayed very hot for the duration of the drive. At the first visit the dealer said that they added insulation between the interior panels and the coolant lines in the area, though as an engineer I understood that said insulation would do nothing if it were squeezed tightly between the panel and the pipe. We noticed no change and reported the problem to Chrysler, who refunded the visit but took no further action. A repeat visit to the dealer had them saying there was less than five degrees difference between the hot spot and the surrounding area. I used my infrared thermometer to prove that the section of the interior panel is over 130 degrees whereas the surrounding panel is about 65. You can see this in the video I link to below. This is a safety issue, as second degree burns can result from temperatures that high, and it could start a fire. Repeated attempts to contact Chrysler were ignored. Https://youtu.be/gtbecz5chtg
Purchased vehicle new April 2019. The start/stop system has given a dash message 4 times. The dealer has replaced batteries and the entire drivers door mechanism trying to correct the problem. This is a braunabilty handicapped conversion and it is imperative that the vehicle stop and start as needed. It cannot stop and not start in traffic situations. It also has a sliding door problem that has failed and stranded the handicapped person. Third situation is the brakes, the brakes failed, however the computer on the vehicle indicated no problem. The question below asks for a date it happened this is ongoing so I am using today's date.
Water entering through front side of marker light and shorting out light and corroding wiring and switch. Also, breaking active grille shutter. Also shorting out bulb for the marker light.
Came to full stop at a light on a 2 lane highway. There was no one in front of me and one care behind. Almost immediately after stopping for the light, the engine stopped, the transmission indicator light flashed the light under "D" and the gauge cluster flashed multiple lights. I can only remember seeing fwc or fcw flashing but there were other lights. Auto start/stop was not disabled so I was initially not surprised by the engine stopping at a light. To restart, I had to place transmission back in "P", hold the brake and push the ignition. I then, despite having our seat belts on, had to disengage the parking brake by pushing the button. This usually happens automatically when the vehicle is placed in "D". once we returned home, the driver's side power sliding door would not operate. We had to open it manually to get my son out. The passenger's side worked like it should. Both these things have happened to my wife (the primary driver) several times and reported to the dealership. They have been unable to replicate the problem or fix it.
We have a 2018 Pacifica, and the window on the driver-side sliding door all of sudden shattered while we were driving on freeway. We have a dashboard camera that records while we are driving. We could not see any objects flying towards the car or the sound of any object hitting the window when we checked the recording. But we can hear the recording of the glass fracturing sound of the window without any impact sound. I am puzzled about this glass window shattering, and why these windows are not shatterproof (like a safety film)! my kids were seating in their car seats next to this window, but luckily the sun shade protected them from getting sprayed by the shattered glass while we were driving at 65 mph. The wind was blowing in fast after this window broke. Since we could not see or hear any impact of anything in the video, I am wondering if this window shattered by itself !? I hope Chrysler has the proper glass specifications and qualification for these windows. Glass shattering can be very dangerous to vehicle's occupants!
I opened the hood to check something in the engine compartment, and afterwards the hood would not latch shut. Neither the primary or secondary latch would hold the hood down. Since I was traveling, I located a tool to try to maneuver different parts of the latch mechanism to attempt to get it to hold. It was verified that the cable to open the latch from the passenger compartment was working properly. After about 15 minutes of opening and closing and pushing on various latch parts, the hood finally latched shut. The vehicle was taken to the dealer upon my return home, and they replaced the latch mechanism.
This morning I entered the car with a passenger and neither front door would latch shut. The door would register to the car as closed when pulled shut, but it would not physically latch. The car was turned on and off, the doors were locked and unlocked, and the door was repeatedly opened and shut, and it still wouldn't latch. After about 4-5 minutes, the driver door successfully latched. Another 5-10 minutes was required on the passenger door before it suddenly started latching. There was no obvious maneuver that proceeded the proper functioning of the latch. Weather conditions were 23F this morning and dry. It was damp the night before and the temperature was above freezing, but did not rain overnight. Car was garaged indoors the day before but left outside in the driveway overnight. There was a slight sound of frost giving way when the door was first opened this morning, but no ice buildup.
The automatic sliding side doors(and probably the automatic rear lift gate) do not stop if something -- like an arm or a little kid -- is blocking it. It could crush someone to death. Also, the regular driver's door is so heavy and it is not weighted properly to stop at certain increments so I almost severed my leg when it slammed shut on me.
While driving our 2018 Chrysler Pacifica on I-95 South in nh, traffic came to an abrupt stop and we rear-ended a Jeep Wrangler at approximately 30-40 mph. I braked for about 20 ft and struck the Jeep. Our airbags deployed and the engine compartment immediately burst into flames upon impact. The flames were so immediate and so violent that my wife and I only had time to remove our young daughters from the middle row of the vehicle. The accident itself was minor, the Jeep was able to drive away after the accident. Our Pacifica was a complete loss as a result of the fire...... updated 10/30/18
A D V E R T I S E M E N T S
- Malden, MA, USA