around 10000 miles our 2017 pacifica started to shift really hard especially when letting off on the gas pedal. The problem is hard to accurately reproduce. We have taken the vehicle in for the same problem 3 times and are deciding to try the lemon law. We also had an issue where the vehicle would not shift into park and then died in gear in our driveway. dealer had car towed and we were told it was a dead battery. We have had 3 reflashes done to the vehicle due to this problem. We drove a loaner town and country and were amazed at how smooth the shifts were??
Don't get me wrong, I like my Pacifica. The first time it happened it felt like some body rear ended me. Every time I take the van for service I let them know about the shifting. Because it doesn't show a code and they can't duplicate the problem. I never know when it's going to happen. The hard shifting has happened when I'm driving in my neighborhood or on the highway. There are times the van feels like it doesn't want to go in gear or it's trying to stall. My last service they did a software update which was suppose to fixed the problem, not. Within that week the hard shifting started again. I'm just waiting for the transmission to die. My next service is due and of course I will continue to complain.
Transmission has very jerky operation on the 1-2 or 2-3 shift if you are accelerating and have to let off on the accelerator, you get a lurching motion like you have been rear ended(neck snapping). This has happened numerous times and dealer states they don't get any failure codes so nothing is wrong. I now have 29000 miles on the vehicle. It has happened over 50 times during this time frame. Dealer will not do anything about it because of no failure codes. This is a very common problem with Dodge, Chrysler, and Jeep vehicles with new 9 speed transmission. Some folks have gone to arbitration with no good results. Others have used lemon law to some getting relief, others no help. Chrysler doesn't recognize the lurching as a problem. I have never had this kind of problem with any other vehicles I have owned.
The problem is not repeatable, I can't make it happen any time I want to so this is a real problem. It just happens when the circumstances are right. I haven't figured out how to make it happen so I could show it to the dealer technician, I and my wife just know it happens way too often for a new vehicle.
I've noticed it mentioned here, so, it's worth repeating. From 1st to 2nd gear (presumably) between 14 and 18 MPH. The transmission seems to glide out of first, and then slam hard into second.
This has been on going for a few months, but, like someone else had mentioned, it never seems to happen at one particular time or another. Never when the tech needs to look at it.
The transmission sometimes slams when it shifts between 1st and 2nd gears around 19 miles per hour. It occasionally happens so the dealership said they cannot get it to duplicate it so they cannot fix it. It feels like it has been rear ended when it slams.
- chris_mckinnon2002,
Laurel, US
Search CarComplaints.com for these popular complaint phrases...
Well. I have been a chrysler van owner in four diferent occasion. I i have never had and issue like this big. First time i decided to get a brand new car or in this case a new van. And not even after 2 week of ownership. Back to the dealer ship to return it because a transmission issues. I have own this car for almost a mont and out of thw mont we only had the car for less than 2 weeks. I talk to them and they said there is nothing we can do but fixed. They took 16 days to call us that it was ready. And i hope is the last issue with this car.
A D V E R T I S E M E N T S
around 10000 miles our 2017 pacifica started to shift really hard especially when letting off on the gas pedal. The problem is hard to accurately reproduce. We have taken the vehicle in for the same problem 3 times and are deciding to try the lemon law. We also had an issue where the vehicle would not shift into park and then died in gear in our driveway. dealer had car towed and we were told it was a dead battery. We have had 3 reflashes done to the vehicle due to this problem. We drove a loaner town and country and were amazed at how smooth the shifts were??
- btupper, Oxford, US