5.7

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 Chrysler Pacifica seat belts / air bags problems

seat belts / air bags problem

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2017 Chrysler Pacifica Owner Comments

problem #10

Aug 162022

Pacifica

  • miles

A D V E R T I S E M E N T S

My 2017 Chrysler Pacifica Touring Minivan has a steering issue. Within the last several months, when driving at a variety of speeds, the steering wheel -??sticks-?? in turns. It has occurred on regular side roads, secondary roads, and on the highway. It generally happens when turning the car slightly. Examples include: (1.) during a slight turn in the road in a yield situation, (2.) during a slight turn when there is a bend in the road, (3.) when making a slight turn while on the on-ramp on the highway, (4.) occasionally when switching lanes on the highway. During these situations, the steering wheel sticks and does not return to center, instead, it has to be forced out of the momentary stuck position causing unnatural/unpredictable realignment of the car (swerve, jerking the steering wheel, causing panic). There are no associated lights or warnings. This problem first lead us to stop driving the car out of fear of getting into an accident (safety for ourselves and others). Then, upon research for similar problems on the internet, we see that there has been a recall for 2017-2019 Chrysler Pacificas for steering issues, but our VIN is not included. I-??ve had mechanics to look at it, one kept it several weeks trying to find the issue, done research online, the only answers are there-??s a problem but no one has a solution. All guess work. The Occupant Classification Module also has created problems with transmission failure. To be able to drive the van, you have to disconnect the passenger seat sensor. Driving down the road with the OCM connected it will suddenly lose power, transmission won-??t shift, which can cause a wreck not being able to get out of the way or completing a maneuver. Anytime there-??s a steering problem, random transmission problem, or loss of power in traffic, there-??s a safety problem.

- Pikeville , TN, USA

problem #9

Jul 012022

Pacifica

  • 60,000 miles
The contact owns a 2017 Chrysler Pacifica. The contact stated that the driver's side rear seat belt was unable to extend to latch his child into the seat. The vehicle was taken to the dealer where it was diagnosed that the driver's side rear seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

- Raleigh, NC, USA

problem #8

Jul 022019

Pacifica

  • 41,000 miles
During the severe braking the belts did not block. My son hit his head very hard in the front seat. It was very dangerous, he could break his neck.

- Chicago, IL, USA

problem #7

Mar 282019

Pacifica 6-cyl

  • Automatic transmission
  • 37,000 miles

A D V E R T I S E M E N T S

The seat belt on the passenger side in the second row seat fails to latch when you try to buckle it. It was working properly and has suddenly failed to latch on its own. The vehicle has 37K miles.

- Rockville Centre, NY, USA

problem #6

Aug 052018

Pacifica 6-cyl

  • miles
Passenger side middle row seat belt fails to fully latch, unless you move seat forward as to stow it and slam back.... this works most times but sometimes it clicks like latch but comes undone when you yank on it. I have videos of this concurring and have reported to Chrysler who states this is not a problem.

- Raymore, MO, USA

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problem #5

Aug 312017

Pacifica 6-cyl

  • miles
The contact owns a 2017 Chrysler Pacifica. The contact received recall notifications for NHTSA campaign numbers: 17V542000 (seat belts), 18V049000 (electrical system, engine and engine cooling), 18V395000 (electrical system, equipment), and 18V332000 (electrical system, vehicle speed control). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (bayside Chrysler Jeep Dodge, 21219 northern boulevard, bayside, New York, 11361) confirmed that parts were not available to perform the recall repairs. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/19/18

- Huntington Station, NY, USA

problem #4

Aug 312017

Pacifica

  • miles

A D V E R T I S E M E N T S

The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 17V542000 (seat belts); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer (autonation Chrysler Dodge Jeep Ram katy, 21777 katy fwy, katy, tx 77450) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Katy, TX, USA

problem #3

Jan 052018

Pacifica

  • 10,000 miles
Seat belt locked in open so you cannot lock in seat belt. (male part of seat belt does not stay in female buckle). 1st time it did not stay connected, keept trying and then I got it to connect. The next time I went to use it it will not stay connected performed the T54 232T54182 safety recall on 12/26/17. Now it is the middle row outside seat buckle that is not working! the vehicle was stationary when not working.

- Cheektowaga, NY, USA

problem #2

Dec 022017

Pacifica

  • 2,000 miles
I purchased a 2017 Pacifica and was told after I purchased it to bring it back for a seatbelt recall. I had an appointment and when I called to confirm I was told it was fixed before I purchased it ?? a week later I had a van full of children and my daughter was in the 2nd row, my husband came to a stop and the buckle broke and my daughter fell forward. My husband and I are very unhappy with this van and after hearing recall after recall we want out of this lease!! I called Chrysler customer care and put in a formal complaint and was told, " their hands are tied "

- Pleasant Valley, NY, USA

problem #1

Jul 222016

Pacifica

  • miles
I test drove one of these vans at a Dodge dealership in sacramento. When I sat in the third row middle seat, the seatbelt went over by neck rather than over my clavicle. As a board-certified emergency physician, I am well aware of the potential risk to life that this poses, and it was one of my reasons for not buying the vehicle. To be clear, I do not own this vehicle nor was I injured by it. However I am 5'9" tall and I think anyone less than 6 feet tall is likely to be injured by the seatbelt since it will not fit them correctly and there is no way to adjust it. Obviously the person stuck in the third row middle seat is likely to be a small person. This is a faulty design that needs to be re-engineered to avoid injuring consumers. In order to fill out this form online, I had to submit a VIN. I selected a VIN I found on the internet that matches the make and model. I did not actually drive that vehicle. The one I drove has a VIN that is not available to me. It should not matter as this is a standard feature of the car.

- Sacramento, CA, USA

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