This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Only a few thousand miles with the vehicle, the vehicle would make clicking noises as I turn the vehicle (doesn't matter left or right). Dealer service dept checked and replaced defective right axle. At 10K miles, left axle failure. Dealer service dept checked and replaced a broken left axle. This break also caused the E-brakes to no longer engage and while the car was in park no brakes were applied thereby allowing the car to continue rolling unless your foot was on the brakes or a block of wood is placed at the tire to prevent rolling. When I spoke to the service rep, he mentioned that front axle failure seems to be common in the Pacifica. This nearly killed me and my family. Thankfully we weren't struck as we got stuck mid left turn with opposing traffic speeding downhill. I do not feel this vehicle is safe and further investigation is necessary. Had this had occurred while a car was coming downhill, in a busy intersection, or at high speeds on the freeway, we would have been in a major accident. We got lucky and I no longer feel safe driving my family in this vehicle...updated 10/30/17 updated 11/09/2017
The vehicle suddenly appeared to shift into neutral, while still in "drive", going approximately 40 mph. The accelerator was completely unresponsive and driver was unable to shift into another gear. The vehicle repeatedly said "not in park" while in park, showed the reverse camera while in drive, and would not accelerate when in drive. Fortunately the driver noticed the check engine light had come on and was pulling into a gas station when the unresponsive accelerator occurred, otherwise a collision would most definitely have happened..updated 10/25/17
Current mileage: 5560, my van is currently in shop for transmission related issues for the third time. The vehicle looses all the power all of a sudden in the middle of the road while driving. I have had this happen on four different occasions, couple times on highways and couple times on city streets, have to pull to a shoulder immediately (glad I could). Have to try 3 to 4 times to start the vehicle and sometimes even hard to turn the dial to get the van moving. On my first visit to the dealership they have mentions its tcm software issue, second visit they said it was tcm line issue, had to order parts and get it fixed, took 10 days. Now three weeks later have similar incidents happen and now the van is back in the shop, they said they have to order smoother part in regards to transmission and its on back order. I am worried about the safety of my family with this van, I have called the company and informed them about my concerns, I searched through the web to see if there are others experiencing the same issue and I have seen quite a few of them in the same boat. Seems like a known issue with this transmission. Not sure of the direction I need to go in this regards.....updated 11/03/17 updated 11/09/2017
Highway speed, heavy traffic, engine suddenly stopped. Warning sounds and lights on dash. Loss of power steering. Had to come to complete stop in middle of highway traffic, place in park, depress brake, push start button. Occurred June 22, 2017 about 3200 miles on new vehicle. No resolution from dealership or Chrysler. Chrysler instructed dealership to report loaner car as stolen. Also requested data recorder be installed and I continue to drive until occurs again. I refused to place my family at risk. Have since purchased other brand replacement vehicle and am trying to arrange buy-back...updated 11/07/17 updated 11/09/2017
The van has less than 200 miles in it when it stated stalling. It now has 205 miles, and it has stalled(engine stopped) 5 times already. This occured when decelerating or when fully stopped with the gears still in drive. The engine will stop and a message on the dashboard to put the vehicle in park to start will appear. Restarting the engine is normal with no issues....updated 11/06/17 updated 11/09/2017
- Rockville, MD, USA
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Vehicle is loosing acceleration and/or all power while in operation. Vehicle will be moving in drive and then will not accelerate upon pressing gas pedal. Has also completely shut off while in drive, and had to be put into park and restarted. This is a very dangerous problem since it happens while the vehicle is in motion in the drive function. This has occurred three times now over the course of 6 weeks. Every time it occurred on a city street at either an intersection or in a line of traffic. Vehicle was taken to certified Chrysler dealership after the second occurrence, where we were told there was no problems with the transmission or any codes showing up when diagnostics were performed. Vehicle is not fit for driving as it seems it will just randomly loose acceleration or turn off during operation.....updated 11/03/17 updated 11/09/2017
The vehicle has 950 miles on it, a rotatory gear shift know, and an electronic parking brake. At home I park the vehicle on a level surface. I do not engage the parking brake when I leave the vehicle. On quite a few occasions when I enter the vehicle and turn on the engine, the parking-brake light comes on and the brake is engaged even though I did not set it. For most occurrences, I can press the parking brake button, and the light will go off and the brake will disengage. However, on some occasions, pressing the brake button gives no response. If I turn the engine off and then back on, the brake then disengages. A few times I have had to turn the engine on and off more than one time to get the brake disengaged. A more series problem with the parking brake is that on several occasions the brake has suddenly come on while I am driving. This has occurred when I have started the engine and driven about 100 feet. It has occurred when I am moving forward and when I am backing up. The brake suddenly engages and brings the vehicle to an abrupt halt. On these occasions pressing the brake button gave no response. I had to turn the engine off and back on. 7/5 I stopped at a pharmacy drive-up window, and put the vehicle into park. After my transaction, I rotated the gear knob to drive, and the parking brake light then went on. I pressed the brake button multiple times, and the light would not go out. I then turned the engine off and back on. (to do this I had to have pressure on the brake pedal.) when I turned the engine back on the vehicle took off at significant speed, and I crashed into a street light pole. When a tow truck came to get the vehicle the truck operator found that the vehicle gear knob was in the park gear. He had a good deal of difficulty in getting the vehicle into neutral gear for the towing process. Have pictures upon request......updated 11/03/17..updated 11/13/2017...updated 11/17/17
Transmission failed on us 3 times. First was backing out of a parking spot, totally locked up for 15 minutes. Reset and ran fine. Next, with wife and 3 kids in the van, transmission locked up at 45 miles per hour almost causing her to crash and get hit. All lights came on and electronic parking brake engaged. Dealership took 2 weeks to fix and said it was fine. Next, I was driving at 55 mph and transmission locked up. Almost died. No A/a by the grace of god. All lights came on and parking brake engaged again. Now, Chrysler is replacing the entire transmission. We won't take it back. Family almost died twice...updated 07/20/17
The first problem was that the car shuddered and made loud "clunking" noises when shifting gears. It would often quit running when at low speeds as in parking lots. While at high speeds on the interstate car just didn't feel "right." Wanted to quit. Took it in the first time and they reprogrammed the transmission which seemed to help for a short while. Then, it started acting up again and when returning to the dealer this time they advised a lubricant was needed. Not sure what or where this was applied.
While driving on a busy street, my 2017 Chrysler Pacifica suddenly lost the ability to accelerate. I was in an intersection pumping the gas pedal with nothing happening. The warning message on the dash read "shift vehicle to park" (or similar). I coasted to a stop with cars nearly missing me, shifted to park, turned the car off, then turned it back on, shifted to drive and pulled directly into a parking lot. I called Chrysler roadside and was towed to the dealership where my car is now. According to what I'm seeing on Chrysler forums, this is beginning to happen across the country & Chrysler is not addressing this extremely serious situation. Thank you for your time and I look forward to a response.
The contact owns a 2017 Chrysler Pacifica. While attempting to accelerate from a red light, the vehicle failed to accelerate and the onboard computer displayed a transmission code. The vehicle was taken to a dealer. The mechanic stated that there was no transmission code and that the failure was due to the contact fueling the vehicle while the engine was running. While the contact was turning left at an intersection at 10 mph, the vehicle failed to accelerate again and stopped in the middle of the intersection. After 5-6 seconds, the vehicle jerked forward and accelerated as the check engine indicator illuminated. The vehicle was taken to the dealer again, but was not diagnosed or repaired. The failure occurred four times. The manufacturer was not made aware of the failures. The approximate failure mileage was 7,000.
New 2017 Chrysler Pacifica hybrid with 270 miles stalled on a busy intersection and won't turn on. The vehicle was in motion when it lost power and came to a complete stop. The engine sign is on and message says "press brake to prevent rollong". turning off and turning the it back on does not make the issue go away.
Its new Pacifica van with safety package. It stopped suddenly in the middle of the road as if parking break is applied, it showed a number of warnings including parking break malfunction, transmission issue, traction control issue. I put flashers on, tried to stop and start the vehicle, it did not not allow me to change gears to drive. It is very dangerous if the same issue happens on a highway, this can cause serious collision, more dangerous for a mini van carrying family
After placing the vehicle in reverse and applying gas the vehicle will start to reverse as intended. However, after moving several feet the transmission completely fails and the vehicle does not respond to added pressure from the gas pedal. It's as if the transmission shifts to neutral on its own and the engine revs its rpms with no result. This has happened at least 3 times on a slight incline and the vehicle begins to roll uncontrollably. It creates moments of confusion for the driver since they believe they should be moving backwards in reverse but the transmission lets go and starts to actually roll forwards. This has happened at home in the drive way as well as in a public parking lot. After the scenario happens, the R on the shifter blinks uncontrollably. The only way to reset the car is to turn it off and restart it. At that point it appears the transmission re-engages.
I purchased my new vehicle and inside of 2 months I had two major problems. I went shopping and when I arrived at my destination and tried to park the car would not shift into park. No matter how long I waited or slowly or quickly I turned the shifting knob it would not shift into park. The parking break was also behaving strangely and would disengage on it's own as I tried to troubleshoot the problem. I had to keep my foot on the break pedal to keep the car from rolling away. My husband and I decided to try turning the car off in the hope that the matter would resolve itself and that is when we discovered that the car would not shut down. No matter what we did it would not turn off or shift into park. We immediately drove to the dealership and dropped the car off since we had no idea what else we could do and it was a tremendous safety issue. Today September 20, 2016 I experienced another electrical parking problem. While I was driving in very light traffic and a safe distance away from other cars the emergency breaking alarm went off. I was in the middle of crossing an intersection when the alarm started blaring and "break" flashed in large red letters. In my opinion there was no reason for that warning and I feel that this issue might be somehow tied to the other issues listed above. The first issues occured on 07-10-2016.
A D V E R T I S E M E N T S
- Newport Coast, CA, USA