This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Wife was driving the vehicle and it shut off while approaching an intersection. Vehicle shut down, gave warning that it must be in park before restarting.
Engine, lights, and all electrical shut off twice. The first time we were stopped waiting to make a left turn.we were able to restart it right away. The second time we were making a right turn off of a busy road onto a side street and got about half way through the turn when everything shut off and we were not able to restart it.this was scary and very dangerous fortunately the van rolled sufficiently to get off the main rd. We tried to push it further but with out electric we were not able to release the parking brake which turns on when the engine stops. We were finally able to start it with the help of a portable jump starter that we always carry in the vehicle. We took it to the dealer and they were not able to find anything wrong. I have no idea what the problem is but it involves a total electric disconnect that is possibly reconnected when an outside power source is introduced (jump starter). I am afraid to drive it. I notice online several more of the same type complaints. The first was 12/26/18. The second was 1/6/19.
Code PCM P258B electric vacuum pump = press on brakes and van does not stop must keep trying to press on brakes to stop this is not safe. Code ABS C1252-92 vacuum pump control circuit code sccm B2225-00 (scm) steering column module internal
The contact owns a 2017 Chrysler Pacifica. While traveling 10 mph in the driveway, the brakes failed and the vehicle crashed into the garage. There were no injuries and a police report was not filed. The contact took the vehicle to koons automotive of culpeper (401 james madison hwy, culpeper, va 22701, (540)-812-2444) where it was diagnosed that the brake booster failed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to call NHTSA to file a complaint. The failure mileage was 54,000.
Car was in motion, in traffic, using cruise control on a two lane highway. An attempt was made to accelerate and pass the slower car ahead. When accelerating to override the cruise control, the car decelerated and felt as though the brakes were being engaged. Fortunately oncoming traffic did not approach before the car was able to limp back the lane. Mullane motors serviced the vehicle to fix the problem. Two days later the car again decelerated when applying gas to proceed, a warning flash appeared that said electronic throttle needs to be serviced. All this happened a few moths after we had our car to the dealership for the recall regarding the cruise control and two days after servicing to fix the deceleration happening as gas pedal is depressed.
- Lyndonville, NY, USA
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The contact owns a 2017 Chrysler Pacifica. While slowly driving out of a parking lot, the brakes failed. As a result, the contact crashed into the passenger side of a bus that was stopped at a traffic light. There was no warning indicator illuminated. The air bags did not deploy. A police report was filed and there were no injuries. The contact's vehicle was damaged and towed to a tow yard. The dealer was not called. The manufacturer was notified and ordered an investigation of the failure. The failure mileage was approximately 11,200.
I was driving down the interstate at 70mph and all of a sudden the van told me to put it in park and restart the vehicle. As I'm sitting in the middle of the interstate in rush hour traffic and cars flying past me I discover I'm locked out of my own engine. The brakes were locked, I couldn't restart the vehicle, I tried opening my door, after the van came to a stop, to get the van to reset but nothing worked. Finally the van allowed me to start the vehicle back up after several minutes of being stranded in the middle of the interstate. I had lost power steering and wasn't able to pull over alongside the shoulder nor could I brake or accelerate! I had to wait for the car to come to a stop and then had to troubleshoot why my engine locked me out in the middle of a 4 lane highway.
When ever driving down hill the brakes makes a loud noise (skipping thud sound) it feels and sounds like as the whole front suspension or brakes about to fall off the van. The other problem when turning the car at even at low speed when the road is wet the van suspension would make noise and tire wont grip. Happens many time pulling out from my drive way when its lightly wet.
On Tuesday 7/31/18, as I was slowing down to turn onto a neighborhood street, the electronic stability control active warning light came on, a warning that lane assist was unavailable flashed on the dashboard, and the blind spot sensors on both side mirrors turned on with a warning message that the blind spot assistance was unavailable. After about an 1/8th of a mile, I slowed to a stop sign and the brakes started to feel tight as if they were locking. The screen on the dashboard went blank and the gauge speedometer was not registering. I was able to make a slow left turn and then an immediate right turn into a driveway, but as I came to a stop the brakes were completely locked up and nothing was working as if the engine had turned off. I had to restart the vehicle twice for the dashboard to come back to normal. Had U64 - reprogram powertrain control module and U50 manual park release recalls performed 7/25/18.
Brakes would go out when pressed more than 50%. was told it was the brake booster and it would have to be ordered from the East coast because Chrysler had been ordering them a lot. If Chrysler knows this is a common problem and the brakes can go out on a minivan full of kids, why hasn't this recall been issued? had to pay $500 just to get it fixed immediately. My wife panicked when the brakes went out and almost rear-ended a car at a stop light going 35 mph.
While going 40 mph and coming to a stop sign I took my foot off the gas pedal and coasted to 20 mph. I then applied the brakes. The car shook a shrieked. The engine was still powering the car even though my foot was not on the gas pedal, but on the brake. I shifted into neutral and was able to stop the car. The engine returned to idle. The vehicle has not repeated this problem. The vehicle just had the U64 recall performed. This was a on a 40 mph Suburban road.
I called ramsey Chrysler service in ramsey, NY to have them perform the repair for nhsta recall # 18V-395, since the Pacifica was there for recall repairs nhsta recall # 18V-332 and 18V-049. Jason from service said there was no recall but Chrysler and the National Highway Traffic Safety Administration said there is this recall and it is on both websites. Jason wouldn't go into either web site to check. He said he has access to information "that I don't have". tariq from Chrysler customer service was contacted and confirmed there is a recall 18V-395 (Chrysler's recall # is fca-U50). Tariq called ramsey and jason acknowledges the recall but refuses to fix it. Tariq from Chrysler customer service said my only option now is to go to another Chrysler dealer. I need the nhsta to be aware that the ramsey Chrysler dealership in ramsey, NJ refuses to comply with the nhsta's recall directive. I ask the the nhsta act on my behalf to compel the ramsey Chrysler dealership in ramsey, NJ to perform the recall repair.
My girlfriend was driving my Pacifica. She experienced the car jump and she described it as being hit from behind. Then all of the sudden the vehicle forced itself to turn hard left and cause her to hit a box truck. She then bounced off that car and hit another vehicle. She said the brakes weren't working to good either. This car only had 11,186 miles on it. I have reported a similar issue of my vehicle jumping like it was pushed from behind or a jolt of power like the trans was slipping, only months into owning the vehicle. It was taken in and looked at more than once by my dealership, but they could not reproduce the problem, there were no codes, and therefore they couldn't find or fix the problem. Now the problem caused a car accident and luckily my kids were not in the vehicle. The car air bags also failed to deploy even though it experienced impact on both sides at 30-35 mph. The front end was destroyed pretty good, so I am in shock the air bags were not deployed. Now the dash indicates the air bags need service" after the accident the car would not shut down and 3 officers felt the car was malfunctioning. Upon looking into my service records I noticed something odd. My "Chrysler app" shows nhsta recall # 18V-049 as being completed according to the VIN. But my last visit to my dealer in Feb of 2018 indicated there was no fix available at this time. How can it show completed then" I realized that the issues she experienced, and my self, are similar to the symptoms in this recall. There may be another similar...serious issue, that has to be looked into. Some type of malfunction caused this car to jump and drive right into another vehicle. This can be very dangerous if you put this same situation on an expressway going 55 mph+, especially if the air bags fail to deploy
Three separate but related incidents: (1) when driving down a neighborhood street at under 30 mph the van suddenly lost the ability to go forward. Pushing the gas pedal to the floor resulted in nothing. Since the van was going uphill, it began to decelerate at a slow pace. After a few seconds, the van regained the ability to move forward normally. (2) the van was stopped waiting to turn left. Upon pressing the gas forward and moving out into traffic, the van lost it's ability to move forward about halfway through the turn. In addition, a "thud" could be felt that felt like the van had been hit from behind. However, nothing hit the van. The loss of acceleration exposed to oncoming traffic. In 3 to 5 seconds, the van regained normal ability. (3) when driving down a busy street in traffic at around 20mph, the van lost the ability to move forward and a "thud" was felt as if the van had been hit. Again, it hadn't been hit. After 3-5 seconds, the van regained the ability to drive forward. Our suspicion of the cause has been the transmission. This is due to the "thud" feeling and the loss of moving forward. However, on two separate trips to the dealer, the cause has been diagnosed as "ABS module in plant mode". the ABS module has been replaced but it does not fix the problem. It does not feel like the van is trying to brake on its own as the deceleration in speed is extremely gradual. Rather, it feels like a loss of ability to propel/accelerate forward. The van is extremely unsafe to drive as you never know when you will lose the ability to move forward (and thus out of harm's way). These three incidents have occured in less than 150 miles of driving over the past 3 weeks ending 5/30/2018.
After the parking brake is applied using the knob, the vehicle rolls to a stop - it never completely stops when you put it in park, it rolls a few inches forward or backward.
Our 2017 Pacifica was repaired in the fall of 2017 under recall #T23 (egr valve function defect). Now, our vehicle is experiencing the stalling problems described in the more recent U01 recall. The Chrysler dealership refuses to apply the U01 fix to our car, stating that the earlier recall fix should have fixed the problem. At this time, the vehicle experiences intermittent stalls at low speed and at idle, and has slammed to an immediate stop if the issue occurs when moving. It is unsafe to drive.
2017 Chrysler Pacifica. Consumer writes in regards to violent jerking when turning corners. The consumer stated the dealer was advised and the failure could not be duplicated.
This van has staled on me 4 separate times now, twice putting me in a very bad area for a head on crash and 1 severe read end crash. I have had the van in the shop multiple times, this last time since 4th of March to current. 1st time I was driving about 30 mph on a main city street, pulled out of side street and the van just stalled. I have no power steering, brakes, nothing, by the time it stopped rolling I was in the oncoming lane of a very busy street. 2nd time I was dead stop at a light, the light changed and they van didnt move, had the pedal to the floor and nothing. 3rd time I was leaving my home, pulled out onto the country road on which we live, started up the hill, lost power again, took me in the oncoming lane, which if a car or truck came around the bend they wouldnt have tiome to stop[, logging truck was roaring up behind me, dont know how he missed me, all the time on his horn. I have talked with Chrysler escalation dept. And they offered to do a buy back.. went to dealership today and what Chrysler offered was 50% now on the buy back and the other 50% when they resale the van? the dealership wont except this offer. Its unethical and unsafe and they want no part of this. Chrysler is aware of the problem with no fix at this time. I am no getting back into that van nor do T I don't want to be their 1st fatality nor do I want to be one of their statics.
When backing up in a new poorly lighted parking deck, the safety braking system and back up camera with associated warning beeps did not engage. The resulting crash damaged the bumper, rear liftgate, rear window, and me.
A D V E R T I S E M E N T S
- Dunwoody, GA, USA