This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park, " "Stop/Start Not Ready Due to Outside Temperature, " "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.
As I was exiting the parking garage, the trunk opened up while the car was being driven. There was a loud noise from the liftgate and the rear windshield was shattered, plus the wiper system broke.
The contact owns a 2017 Chrysler Pacifica. While driving towards the sun, the contact attempted to lower the sun visor; however, the support screw for the sun visor became loose and dislodged. The contact stated that his vision became obstructed. The vehicle was taken to lakeland Chrysler Dodge Jeep Ram (located at 2875 mall hill dr, lakeland, fl 33810, (863) 687-2501) where it was diagnosed that the screw hole was stripped, which caused the failure. A new visor screw was installed. The manufacturer was contacted. The approximate failure mileage was 31,000.
On 8/25/18 I noticed a chip in my windshield near the passenger side edge, middle up and down. Within moments that chip turned into a crack and kept on growing until it finally stopped. It runs from mid-right edge to center of windshield then upwards toward left edge of rear-view mirror mount equipment. I immediately called my insurance company, which set me up with an appointment with safelite auto glass. I was scheduled for 8/30/18. On 8/29, safelite called and said that they couldn't get the glass. They would call me when they could. I contacted my selling car dealer, airpark CJ, scottsdale, AZ. They put me in contact with arrowhead glass. Temp appointment of 9/5. within a day, arrowhead called and said that the glass must be ordered from Chrysler and the glass was on national backorder and they could not set up a date. I contacted safelite, who had an appointment of 9/11 set up and said they did not hear about it. They also said glass must be ordered from Chrysler, because of the safety tech option, where sensors etc are in the glass. On 9/11 they called and said glass didn't come in and the next appointment for it is 10/2. I then called Chrysler corporate. I talked with someone who said they would create a case. On 9/17, I was contacted by my case manager, helen. She said she would try and expedite the claim. On 9/21, she texted me and said that the 10/2 was the best she could do. On 9/28 she texted and said it looks more like mid October. I called safelite and their dealer, earnhardt Dodge gilbert Arizona. They said glass is still being shipped on 10/2 and hope to repair on 10/5. on 10/3, safelite called and said no and 11/5 is new date. I called helen at Chrysler and she said mid November now, but then corrected to a 11/5 shipment of windshield to the dealer. But no promises. It is technically illegal to drive. Will be over 2 months.
The contact owns a 2017 Chrysler Pacifica. While driving 30 mph, the moon roof exploded. The contact stated that the glass shattered onto the moonroof cover, and there were no injuries. The vehicle was taken to cass burch Chrysler Dodge Jeep Ram valdosta (4164 N valdosta rd, valdosta, ga 31602) and repaired. The manufacturer was not notified of the failure. The diagnosis information was unavailable. The failure mileage was 20,000.
9/21/16 7 days after purchase 822 miles driven vehicle at rest in driveway displays service shifter and requires new shifter installed before driveable. 10/11/16 1717 miles driven vehicle will not start at rest. After 15 minutes it finally starts sounds like a lawnmower and vehicle shaking starts. 2/28/17 15428 miles driven vehicle in motion on I-80 traveling in heavy rain when windshield wipers freeze for several minutes. I had my children in the vehicle and we came 6 inches away from being hit by a semi as we tried to navigate to the side of the road with zero visibility. Car had to be restarted for wipers to engage. 3/1/17 15559 miles driven vehicle in motion crossing a street with 45 mph speed limit and vehicle dies leaving me stalled in the middle of traffic. Chrysler tows to local dealer and replaces 1 spark plug, 1 ignition coil, 6 gaskets according to service report. Vehicle continues to shake at idle. 9/8/17 30000 miles driven when I press accelerator from stopped position, vehicle does not move. I press harder and vehicle makes a clunk then surges from 0 to 53 mph and the brake is firm and I have trouble slowing down. Within 15 minutes while vehicle is in motion at 48 mph engine dies and vehicle stops blocking traffic both ways in an intersection where traffic travels at 45-50 mph. Message on dash says "shift to park" but brake is hard and shift knob will not turn to P. using push button start I am able to restart the vehicle while in drive and proceed to dealer where the Chrysler service team tells me that I will have to continue driving the vehicle until it happens again because they cannot fix it unless they see it happen. This is the third time my life has been risked and they aren't fixing the issue. I have had 5 warranty replacements, over 50 days out of service and dozens of other failures. Service records too big to upload...updated 10/26/17
A D V E R T I S E M E N T S
- Mesa, AZ, USA