Chrysler reneged on their lifetime powertrain warranty. As instructed by Mike MacDonald (Exec Referral Manager) at our expense we had the vehicle towed to a dealership. He stated once the inspection was completed on it he would reinstate our warranty. This was the first red flag as we were told we had completed everything we needed to keep our warranty active. Once this was completed Mr. MacDonald came back and said he was not going to reinstate our warranty because the cost of the repairs out weighed the value he place on our vehicle. He was told that price was subjective and I can assure it had a higher value to us. I was not aware nor could find this loop hole in any paperwork we had. Chrysler mislead and lied to the customer about their advertised lifetime warranty, which was the reason we purchased the vehicle. It is not fair that the customer is at a lost due to the false advertisement.
Okay this just happen to me this Saturday June 25, 2016 as i was on my way to pick up a friend at the airport, Atlanta airport 90 degree hot weather in a car with no working AC, thank God my kids was not with me, as i was the downtown in a lot and lots of traffic i notice the car jerking slowing down but every time traffic picks up it goes back to driving normal so i continued driving then i exits of when i realized i was about to miss my turning exits i drove off the a medium so i could exit as i was about to drove off the car just completely stop wouldn't move, i restart the car it started back but won't move forward, so i put the emergency signal open the hood check the battery, check oil i did not see any problem, went back and start car, car start move on reverse but won't move when put on drive, call my child father since he know a little about car, he told me to check almost all i have check already couldn't pin point the problem. i had call my insurance to send me a tow truck and wait on my daughter father to pick me up, so when he got there he look and call other mechanic about the problem, they not sure what's the problem with this car . Towed car home, car is now park and don't know what should i do with it now, if there any suggestions please help. Thank you
- lstvictorga,
Lawrenceville, GA, US
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A D V E R T I S E M E N T S
Chrysler reneged on their lifetime powertrain warranty. As instructed by Mike MacDonald (Exec Referral Manager) at our expense we had the vehicle towed to a dealership. He stated once the inspection was completed on it he would reinstate our warranty. This was the first red flag as we were told we had completed everything we needed to keep our warranty active. Once this was completed Mr. MacDonald came back and said he was not going to reinstate our warranty because the cost of the repairs out weighed the value he place on our vehicle. He was told that price was subjective and I can assure it had a higher value to us. I was not aware nor could find this loop hole in any paperwork we had. Chrysler mislead and lied to the customer about their advertised lifetime warranty, which was the reason we purchased the vehicle. It is not fair that the customer is at a lost due to the false advertisement.
- Debbie C., Rock Hill, US