This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine Sub Frame-AKA Engine Cradle is rotting out. Vehicle was inspected on July 6, 2023 at Jim Rielh's Chrysler -Jeep Dealership located at 32899 Van Dyke, Warren Michigan 48093. The report came back as " FOUND FRONT ENGINE CRADLE / FRAME ROTTED / RUSTED OUT." This vehicle has been well maintained and has been Safety Inspected by the same dealership in 2021 & 2022 and never advised there was a problem with the Engine Cradle. Now in 2021, three engine mounts were replaced to correct clunking noises when accelerating, but again there was never an advisement of a potential Engine Cradle Rot. The vehicle had 127, 640 miles on it when it was inspected by the dealer. The results were reported to Chrysler Customer Care via email and by phone but no response as of today.
I am requesting that NHTSA issue a recall for the known defect and serious safety hazard for the 2007 Chrysler Pacifica. These vehicles need to be recalled effective immediately and removed from our highways. The engine cradle rot poses a a risk for accidents and the manufacturer is privy to these problems and had legal action taken against them for a similar notification of different years. The 2007 models should be recalled as well. Please issue the recall and do the right thing. Who knows, you may save someone-??s life who is unaware of the dangerous equipment they are driving. Not to mention the manufacturer needs to either to buy back the vehicles, pay for the costly repairs and or compensate the owners who are unable to drive their vehicle or are forced to purchase another vehicle because Chrysler and those in authority have failed and refused to act with integrity and take action to make the recall. There are countless consumers who complain of the same problems of cradle rot, but nothing has been done. Please note the following:l, which lists the court case and consumer complaints: https://www.casemine.com/judgement/us/59145d2dadd7b049341f482e https://Please provide a follow up with what action you are going to take since Chrysler refuses to issue a recall and a representative stated, the recall would need to come from NHTSA and will not do the right thing. Thank you.
Esp bas light came on and the steering wheel started to move left to keep the car going straight. Suddenly the right front tire hit the wheel housing and stopped. Upon inspection it was revealed the the cradle holding the front suspension had rusted and broke off. I was driving on a two lane state road and was able to pull to the shoulder.
Random stalling w/ all functions stopping. Brakes, steering..ect. Took it to several licensed/certified mechanics and not 1 of them can tell me what is wrong. This has nearly caused 2 serious crashes so I no longer allow anyone to ride in the car with me. The stalling has happened on the highway going nearly 70mph, on a 2 lane highway through town with heavy traffic going approx. 35 mph, its happened in my neighborhood street, on the way home from work on a country road (several times). The vehicle hasn't ever stalled while running and stationary. For me this has only happened while in motion
This letter is to file a complaint regarding Chrysler group llc for repairs made to a 2007 Chrysler Pacificas front engine cradle within a 10-year or 150,000 period similar to the extended warranty coverage of a previous recall to Chrysler Pacifica model years 2004-2005. I experienced an engine cradle safety concern and this matter was similar to that included in the Chrysler Pacifica model years 2004-2005 recall. The perforation of corrosion on the engine cradle was a safety hazard and as a result would not pass the Virginia safety inspection requirements, thus requiring repair. Three attempts were made to find a used part, but all parts received had corrosion in the same place. The repair was made with Chrysler oem parts. Since this safety issue was a similar the previous Chrysler recall, and to correct a safety hazard, I request reimbursement for the repair.
- Stafford, VA, USA
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The contact owns a 2007 Chrysler Pacifica. The contact stated that while driving approximately 30 mph, the shocks and struts fractured causing the front passenger side axle and rim to become detached. The vehicle was towed to an independent mechanic. The technician diagnosed that the shocks and struts, the front passenger side axle and rim needed to be replaced. The vehicle was repaired. In addition, the contact stated that while driving at 35 mph, the vehicle decelerated without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
Our 2007 Pacifica continues to have problems. One Chrysler dealer stated it was safe to drive and good to go. 2 days later studs on tire broke off. Other side studs were loose and had to be tightened. We took vehicle to another Chrysler dealer who inspected vehicle and had a list of things wrong including, rear and front motor mounts being broke. Power steering fluid leaking, transmission lines leaking, rear brake pads and front rotors need replacing and wheel alignment right camber off in front and rear alignment off and right toe is off. The first dealer stated they did a front and rear wheel alignment and less than3 weeks later the alignment is that far off. Something radically wrong with this vehicle, and/or first Chrysler dealer. All of this after going through 3 plus sets of shocks and 2 tie rod ends and now another wheel alignment! very unsafe, vehicle with still undiagnosed reason for all this. Chrysler insists the vehicle can be repaired. We do not trust that statement any longer. It is our belief that this car is defective. We believe something in the suspension or design is causing all of these parts to continue breaking, and continuous alignment, tire, brake problems. Now motor mounts and power steering, and transmission leaks. We did not get any value from this car purchase. Chrysler should be held responsible for the defective car we are stuck with. We could have been injured twice already by tires almost falling of car. Now we need to worry about fires from leaking lines and also worry about broken motor mounts. Help us please! this car needs to be taken off the road and we need to be reimbursed. In the meantime we cannot safely drive car any distances as we wait for an answer from Chrysler Corp. On what they can do for us.
We owned a 2007 Chrysler Pacifica car for 3 months, 46000 miles approx, when purchased. After the first 3 months of ownership, the rear tires went completely bald, wires poking out, the car was bottoming out on every bump. The springs were weak we were told. The shocks were broken, the tires were completely out of line and the dealer did fix at their own expense. 2 new tires replaced, wheel alignment, two new shocks, and supposedly springs fixed. At approx. 8 months later the vehicle was again bottoming out. Once again we were told shocks broken. Chrysler was contacted and replaced shocks, dealer did wheel alignment and a tie rod end was replaced. In approximately 10 months we again noticed the car was making noise and bottoming out. Once again shocks were broken and the other tie rod end needed replacing. Chrysler customer care was notified from the first incident and subsequently at each additional occurence. The dealer paid at the first occurence, Chrysler provided shocks at second occurence, on the last occurence Chrysler required an inspection by a Chrysler dealer. Another tie rod was replaced. We were told by dealer car was good to go. We took trip to pick up family at airport and had to be towed. Upon reinspection 2 days later, we were told 2 studs had completely broken off left rear tire, and tire could have come off on freeway at speeds of 65 mph. They also discovered two lugs on right rear tire were loose. This was the second incident where our safety was at risk. 4 sets of shocks 2 tires 2 tie rod ends and 3 wheel alignments later. Very unsatisfied. The car is a safety hazard on the road. Suspension design flaw"?"
The contact owns a 2007 Chrysler Pacifica. The contact stated that while driving approximately 55 mph, a loud noise was heard from outside the vehicle as the steering wheel began to vibrate. The vehicle was towed to an authorized dealer. There were numerous parts replaced on the vehicle over a period of time including two tie rod ends, four shocks and a wheel alignment was performed with each repair. Most recent ly, the lug nut studs were replaced due to the suspension defect. The contact was uncertain of the location of the parts that were replaced for any of the repairs. The manufacturer was notified of the problem. The approximate failure mileage was 81,000.
Informed during routine state inspection struts needed replacing. Brought vehicle to southern Chrysler Jeep. Dealer replaced strut mounts and strut bearings, informed that they were "coming apart". service adviser said the struts on those vehicles were "a piece of scrap, but you didn't hear that from me". informed that they have a lot of problem with those. Why is there no recall? you can see from the mileage, I don't drive long distances, I don't run over potholes or drive on rocky roads.
There is a noise coming from suspension or steering. It occurs when backing out and turning. Two loud clunks. One when backing up and turning, one when straightening up the wheels. Also, when turning while driving, many times there is a noise coming from steering - feels like a short grind resonating into the steering wheel. At first I though it was a tire hitting on something on the car. I've been complaining about this since the car was new ( 2007 Chrysler Pacifica). Not until last year, did dealer take this seriously and took a look at it. Car was in for a total of three or four times. Once for as long as three weeks. I am being told the cross member was replaced. Unfortunately, the car is still making the same noises and I am afraid it is a safety issue. Dealer says there is nothing wrong with the car. I think it is a big safety issue. Sure feels like something isn't right.
2007 Chrysler Pacifica. Consumer writes regarding damage in vehicle accident the consumer stated the wheel became detached from the vehicle which caused him to loose control of the vehicle and ultimately crashing into a guardrail. The wheel and all of its components; steering knuckle, cv joints, brake lines, struts etc, buckled under the vehicle. After the vehicle dropped down with the tire acting as a cushion, it dragged along the guardrail until it came to a stop.
The contact owns a 2007 Chrysler Pacifica. She would hear loud thumping and grinding, when turning the steering column. She had to use great force in order to turn the steering column. The manufacturer was contacted and after numerous attempts to correct the failure they stated they did not know what the caused the failure. They also stated they were working on a technical service bulletin to address the failure. The failure mileage was under 100 and the current was 39, 386. Updated 01/27/10 the rack and pinion was replaced as well as the sway bar links. Updated 01/28/10.
I purchased 2007 Pacifica in Feb 07, within 2 months had been back to dealer twice for knocking while driving and vehicle feeling like it wanted to stall, also for extremely "rough ride" when traveling over the smallest of bumps in road. Dealer serviced vehicle twice, once replacing torque converter and once replacing motor mounts. The problems continue, although less than before.
The contact owns a 2007 Chrysler Pacifica. When the vehicle reaches 2,000 rpms while on a slight incline, the transmission begins to shutter and skip. This leads to failure between the transmission and the torque converter. The contact recently took the vehicle to the repair shop and they stated that it could not be repaired until September of 2007. The transmission also makes a harsh clunking sound when shifting. The contact believes that the suspension may be failing because the vehicle rides roughly at any speed. The current mileage was 800 and failure mileage was 350. The consumer stated Chrysler stated this was a software problem and will not be able to fix the vehicle until sometime in September. Updated 09/11/07
A D V E R T I S E M E N T S
- Warren, MI, USA