This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2006 Chrysler Pacifica. When the contact changed the oil in the vehicle, he noticed that the K frame was cracked. The contact took the vehicle to fields Chrysler Jeep Dodge Ram glenview (2800 patriot blvd, glenview, il 60026, 847-446-5100) and was informed that the defect would not be covered under warranty. The contact was given a quote for the repairs. The manufacturer was not notified. The vehicle was not repaired. The VIN was unknown. The failure mileage was 70,000.
The contact owns a 2006 Chrysler Pacifica. The contact stated that while the vehicle was taken for an oil change at westgate Chrysler Jeep Dodge Ram dealer (2695 E main St, plainfield, in 46168, (317) 839-655) it was discovered that the cradle was severely corroded and needed to be replaced. The vehicle was not repaired. In addition, the contact stated that while driving, there was a rattling sound that was coming from underneath the front side of the vehicle as well as when accelerating it felt like something was lifting up from under the vehicle. The vehicle was then taken to an independent mechanic where it was confirmed that the engine cradle had corroded through and needed to be replaced. The contact was also advised that the vehicle was unsafe to drive. The contact stated that she slowly drove the vehicle to her residence. The manufacturer was notified of the failure but did not offer any assistance. The approximate failure mileage was 117,044. Consumer stated vehicle is in his driveway and not able to sell or trade it.
The contact owns a 2006 Chrysler Pacifica. The contact took the vehicle to an independent mechanic for tire replacement and was informed that there was engine cradle rust. The local dealer was not contacted for diagnostic testing or repairs. The manufacturer was notified and referred the contact to the local dealer. The failure mileage was 132,000.
"takata recall" car has only 70,000 miles on it, brand new tires and is in good shape, except for rust on the subframe and motor cradle! we have found out recently that there is many of these 2006 Chrysler Pacificas that have the same problem. We have been told that we can not drive the car as the motor will fall out! it is very bad! we feel that you owe us a explanation and or a settlement on this car! we had to buy another car that is not in our budget! we are seniors and think that this is totally wrong! we have also talked to the state of Illinois on complaints and we have talked to the Chrysler dealership and to no avail! please help us! thank you
The contact owns a 2006 Chrysler Pacifica. The contact stated that while the vehicle was being serviced by an independent mechanic, it was discovered that the undercarriage was rusted. The independent mechanic diagnosed that the cradle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 114,000. The VIN was not available.
- Pickerington , OH, USA
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Took my 2006 Chrysler Pacifica limited with 34,945, (garage kept, well maintained) to my Chrysler dealer for a oil change, was informed that the front cross member is rotting, was advised to contact Chrysler, 1-800-992-1997 to inform them regarding the rotting. I did contact Chrysler spoke with a michael he did check and informed me that Chrysler was only covering out of warranty for the 2004-2005 Chrysler Pacifica's for the same problem. I maintain that Chrysler is responsible as well to repair my 2006 under recall as well, both Chrysler and NHTSA are fully aware that this problem exists. I do understand that NHTSA has many complaints from 2006 Chrysler Pacifica owners for the same issue but nothing is being done by NHTSA, why is this, is it because no deaths have resulted? this makes my wife and I feel that it is not a safety issue, no need at the present time to have the front cross member replaced and we can continue to drive our 2006 Chrysler Pacifica.
There is a hole in the frame of the car due to rust, it is approximately 2 inches around located near the passenger front tire. A Chrysler dealer has documented the hole, but states the car is not part of a recall. Chrysler has recognized the unusual rusting in the frame and issued a recall for some of the same model cars built over just a few months, mine was not built during this time and therefore did not qualify for the recall. Chrysler does not recognize the danger of this situation. I called to file a complaint and they stated they would only document it and let me know if there was a recall..
With only 50512 miles I was notified by my service agent that the car front sub frame is rusted through and risking collision or engine falling out causing personal injury or death. This problem has been reported several times and is well documented over the internet.I contacted Chrysler and got "sorry we cant help you" for a response.
2006 Chrysler Pacifica bought in 2012 from dealer has rotted cradle car unsafe to drive. Called Chrysler and they refused to help with this issue said nothing they can do about it refused to let me speak to anyone else called dealer they refuse to help with issue advised that have problems since bought vehicle front and back motor mounts broke three days after purchased.
My "subframe" broke off of the rear of my vehicle on both sides. When I backed out of a driveway, it sounded like I hit something, there was a clunk in the rear of the vehicle. Later that day, someone told me my rear wheels looked like they were tilting in. Not long after that, my daughter happened to be driving behind me and called and said there was a big metal thing hanging down under my car and my rear wheels were tilting in. I went to a local mechanic and it appears that it rusted and broke. The garage is currently looking for parts/repair information.
Upon taking my car in for a routine inspection today I was made aware of major subframe damage and holes and rust. It has apparently been this way for a while and I was more than likely sold the car this way from the dealer who didn't correctly inspect the car yet still put passed stickers on it. Now my car is unusable and worthless condition unless I pay out of pocket the whole cost of replacing the subframe. I am very upset to read now that a lot of other Pacifica owners have the same problems but Chrysler has yet to issue a recall and very rarely compensates their customers. The dealer is also denying any wrong doing on their end and said the car was not this way a year ago. I have signed statements from the auto body shop saying this is years of damage gone unnoticed and fixed. I am very upset and now with out a family car for my 4 kids and have no way of getting a new car and cannot trade this in now due to the severity of the damage.
Took vehicle in for lube oil filter and service tech had me come in and look and the rusted frame.quoted $1800 for a used frame to replace. I seen other complaints on line with the same problem and I am hoping to get some help with repair cost.
I took my 2006 Chrysler Pacifica for new tires and a New York state inspection. The mechanic had the car on the lift and told me the engine cradle sub frame was rusted/rotted out and that the vehicle is unsafe to drive. The vehicle is 8 years old and has only approximately 55,000 miles. The right and left sections of the engine cradle sub frame where there is welding are the only sections of the frame that are rusted/rotted out to the point where you could stick a finger through the rotted out section (can provide pictures if needed). I contacted Chrysler's national customer support and was assigned a case number and told to take the vehicle to a locate dealership for digital imaging that would help Chrysler determine if it was a factory defect or alternatively owner caused. I did as instructed and was told a few days later that the frame rot was not a factory defect but rather owner caused. The Chrysler dealership provided an estimate of repair of approximately $5,000. After a brief internet search, I realized this is a common issue with the Chrysler Pacifica and is a safety issue that the Pacifica owners like myself and the general public have not been made aware of. Per my mechanic and other government departments that I have discussed this issue with, if the engine cradle sub frame were to give out while the vehicle is driven, a serious and potentially deadly accident could occur. Needless to say, the car will not be driven by my family until repaired as I won't risk the potential consequence. I'm filing this complaint with the hope that at minimum Pacifica owners are notified of the potential for frame rot to proactively reduce the chance of the inevitable accident. Also, I am disappointed in Chrysler for not taking responsibility for this issue as other car manufacturers such as Toyota, Hyundai and Ford have when presented with similar safety issues.
The contact owns a 2006 Chrysler Pacifica. The contact stated that while having regular maintenance performed, the technician notified him that the sub frame was completely corroded. The technician stated that the sub frame needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 99,000. Updated 10/07/14
I took my vehicle to my mechanic for it's regular tire rotation & oil change on July 9, 2014. He called me to come over and showed me the rust on the front of the subframe. I've religiously maintained this vehicle and had no idea that it was a known problem on the Pacifica. I've never received any notice advising me that it could be a problem and I've been a loyal Chrysler customer for at least the last 20 years. This car is only 8 years old!!!
Vehicle was taken in to local dealership for a brake job and for issues with the ride and an odor in the interior cabin that appeared after prolonged acceleration. Upon inspection, it was reported that the vehicle was unsafe due to the sub-frame being rotted and the motor mounts worn to such a degree that the engine could fall out of the vehicle entirely. The entire exhaust system was compromised as well, including the exhaust manifolds. In addition, much of the front suspension was shot and needed replacement. Our family purchased this vehicle new and have had it serviced many, many times at a Chrysler facility over the eight years we owned it. We were never informed once that the sub-frame had any sign of excessive corrosion until now. We believe the corrosion is the result of poor design and possibility poor material. We also believe the engine instability contributed to some of the other damage. The total repair bill exceeded $6,500.
My 2006 Pacifica was just found to have significant engine cradle rust/corrosion issues. This problem just surfaced in the last 12 months. It is clear that Chrysler is not appropriately handling the issue since they are not covering the repair and there appears to be numerous complaints addressing this same problem.
Brought my car in for an oil change and mentioned it's been idling high. They called back S few hours later and told me the subframe on front of vehicle was severely corroded. It was a safety issue that needed repair and quoted me $4000 to repair!!!! this is a Michigan made car and should not be corroding so quickly! I bought this car used with ~10,000miles on it. Only parked in garage. I called Chrysler and they admitted that there is a problem with the 2004 &2005 model (and they extended the warranty on them). But they say there is nothing they can do about the 2006 model. They recommended I submit a complaint on this website.
After having $1600 of front end work on my vehicle the mechanic informed me that I should get rid of this car because the sub frame is severely rotted and not safe. This sub frame supports the whole engine and if it fails the engine will collapse to the ground. This vehicle has been well taken care of and there is no rot at all on any other part of the car. I've researched this vehicle and there was a recall for the 2004 and 2005 models. I've read hundreds of complaints about the same problems with these vehicles made in every year not just 2004-2005. I've contacted Chrysler and they say no help is available. It is defective steel that was used and I've had much older cars that the frame hasn't rotted through and I feel it's a deadly accident waiting to happen.
A D V E R T I S E M E N T S
- Chicago, IL, USA