CarComplaints.com Notes: Engine cradle rot is a serious problem in the 2004-05 Chrysler Pacifica. Chrysler admits they didn't apply enough coating to the vehicle's sub-frame during assembly, but only offered to cover a very small portion of the vehicles they messed up.
So what happens when your engine cradle rots? Well, the engine could fall out for starters. It could also cause problems with the suspension and other components but did I mention THE ENGINE CAN FALL OUT? The worst part is you might not know because there's no way to see the problem without getting under the car.
If you have a 2004-05 Pacifica, make sure to have your mechanic inspect your sub-frame for rust and corrosion.
The complaint I have is directly with Chrysler. When I was researching the fuel pump for my car, I came across a recall for this year. I called Chrysler to ask if the recall had been completed and was told that the fuel pump was replaced in 2007, however it was still covered under warranty. So I set up an appointment with the closest Dodge dealership (30 miles away) and had my car towed there for $200 (2 weeks later because that was the soonest the dealership could take it in) only to be told that the fuel pump was NOT recalled in MY car because it was built during the time frame that only the PCM was updated.
So I called Chrysler to confirm this and then complained that had I known that it was only the PCM in my car, I would NOT have spent the money to tow it 30 miles away (nor would I EVER go to a dealer). I would have done it myself or sputtered it 1 mile down the road to a trusted, local mechanic! I have been completely disgusted in this car from the start and now I am completely disgusted with Chrysler!!!
A D V E R T I S E M E N T S
The complaint I have is directly with Chrysler. When I was researching the fuel pump for my car, I came across a recall for this year. I called Chrysler to ask if the recall had been completed and was told that the fuel pump was replaced in 2007, however it was still covered under warranty. So I set up an appointment with the closest Dodge dealership (30 miles away) and had my car towed there for $200 (2 weeks later because that was the soonest the dealership could take it in) only to be told that the fuel pump was NOT recalled in MY car because it was built during the time frame that only the PCM was updated.
So I called Chrysler to confirm this and then complained that had I known that it was only the PCM in my car, I would NOT have spent the money to tow it 30 miles away (nor would I EVER go to a dealer). I would have done it myself or sputtered it 1 mile down the road to a trusted, local mechanic! I have been completely disgusted in this car from the start and now I am completely disgusted with Chrysler!!!
- Stephanie M., Windsor, NY, US