The contact owns a 2004 Chrysler Pacifica. The contact stated that when the vehicle was taken to be serviced, the technician informed that the engine cradle was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.

- Cumberland, RI, USA

Engine cradle is rusted I called Chrysler they said too bad that I would have to pay for it. This car will not pass pa. Inspection with this rust issue it is un safe to drive.

- Ellwood City, PA, USA

The contact owns a 2004 Chrysler Pacifica. While an independent mechanic was replacing the struts and the hub, the technician diagnosed that the entire frame underneath the vehicle was rusted. The vehicle was unsafe to drive. The manufacturer was notified, but declined to offer any assistance. The dealer stated that the vehicle was out of warranty and advised the contact to salvage and sell the usable parts. The vehicle was not repaired. The failure mileage was 156,000.

- Gwinn, MI, USA

The contact owns a 2004 Chrysler Pacifica. The contact stated that while at an independent mechanic for repairs, the technician diagnosed that the entire sub frame was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

- Indianapolis, IN, USA

The contact owns a 2004 Chrysler Pacifica. While driving at approximately 65 mph, there was a noise emerging from the engine area. The vehicle was taken to the independent mechanic who diagnosed that there was a hole on the engine cradle caused by rust. The entire engine frame was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000. Updated 09/10/15

- Lilroy, PA, USA

Was looking underneath my 2004 Chrysler Pacifica and noticed a hole in the engine cradle (sub frame). Took vehicle to my local Chrysler service department for evaluation of engine cradle. Service manager stated after evaluation of vehicle that engine cradle has a perforation (hole) in it. This is a safety issue because engine cradle could break while driving and cause an accident.. he looked up service bulletin number 13-001-12. The service bulletin states Chrysler will fix vehicles built between February 23, 2004 through March 31, 2004. When service manager looked up build date for my vehicle, it was built on February 16, 2004. Since my vehicle was built 6 days before February 23 he could not fix vehicle under warranty. He advised me to call Chrysler customer service. I did so on May 29,2015. They refused to fix it under warranty because it was built 6 days before febraury 23. When I asked to speak with her supervisor, she refused saying, he will refuse claim. This is a major safety issue. If engine cradle breaks while driving, your suspension will break collapsing the wheel under the vehicle causing loss of control of vehicle. This could lead to serious injury and possibly death of occupants of vehicle and other vehicles that may be involved in accident. On the safercar.gov site many people have filed complaints for the same problem. Please order a recall of the 2004 Chrysler Pacifica for this problem. Chryler won't do it unless forced to do so. NHTSA please do what is right and order a recall for this problem. Thank you

- Hilliard, OH, USA

I went to go wash my 2004 Pacifica and when I got down on my hands and knees to wash the tires I noticed some rust under car so I got on my back and looked under my car and noticed my whole subframe was completely rusted out on both sides.I'm not to happy and I feel as if their should be a law suit filed.I have since read complaints and so far I havnt come across one person who lives in a snow state were the roads are salted in winter who have not had a rusted sub frame on their Pacifica.I don't know what the hold up is with Chrysler fixing what they sold to us!!!

- Strafford, NH, USA

The contact owns a 2004 Chrysler Pacifica. While driving at 30 mph, the vehicle jerked and the contact heard a noise coming from the front of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the engine cradle was corroded and needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 120,000. The VIN was unavailable.

- Liverpool, NY, USA

Bought car in for routine oil change and was informed of severe rust on K frame assembly and that car was dangerous to drive

- Hawthorne, NY, USA

The sub frame of my 2004 Pacifica is rusted very bad with holes in the frame. My mechanic says it is unsafe to drive. Chrysler says they will not be able to assist with the repair.

- Macomb, MI, USA

The engine cradle, was riddled with corrosion and rust. During the driving the vehicles vibrate. My car in for routine maintenance, we are discovering that subframe and engine cradle rust. This is actually driving time bombs.

- Athens, OH, USA

2004 Chrysler Pacifica, original owner, 60306 miles. Car was being serviced and the subframe has almost completely rusted out, making the car undriveable. Contacted local dealer and was given Chrysler cust service number. Car built in Sept 2003, said dos not qualify for Chrysler (apparently secret) extended warranty. Filed a complaint with Chrysler, but they will not provide any reply to their "review". we were fortunate that we were not seriously injured, or killed as a result of this quality issue..... and subsequent refusal to correct by Chrysler. Anyway to investigate this consumer safety issue?

- Medina, OH, USA

My 2004 Pacifica was recently in for oil change when mechanic said the engine sub frame is starting to rust out and this will not pass inspection. I was told to go to junk yard to find sub frame and someone will need to install it. I have seen a lot of complaints about Pacifica sub frame rust and even a class action suit filled in Ohio in Jan 2015. Will chryslyer cover this issue?

- Bethlehem, PA, USA

I was feeling a shimmy in the car when I was going downhill and applying my brakes. I took it to my mechanic where he lifted it up and discovered that the sub frame rotted in half and is falling apart. His advice was no to drive it until it was repaired because the part that is almost rusted through holds up the rear of the engine and the front of the transmission. He said it was unsafe to drive in the condition it is in and with it being a 2004 Chrysler Pacifica with 115252 miles on it there should not be this much rust. I immediately contacted Chrysler group llc and was informed that they can only go by my VIN number and that with my VIN number there were no recalls about this problem and that there was nothing she could do.

- Newton, NJ, USA

The contact owns a 2004 Chrysler Pacifica. The contact stated that the vehicle was taken to an authorized dealer for routine servicing and it was discovered that the underbody and the cradle for the motor were rusted. The dealer stated that the cradle needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000. Updated 03/10/15 updated 9/11/2017

- Elk Rapids, MI, USA

My wife was pulling away from a traffic light and the steering locked up. She was able to stop before crashing. What I found was very disturbing. The rear engine cradle mounts had separated. Causing the engine cradle to contact the ground on acceleration also the steering track which is attached to this cradle became non-functional. The center ripped out of both rear mounts and there is no mechanical stop to prevent the cradle from separating from the body of the car with amount failure. This cradle had been replaced under aa warranty 14 months and 11,000 mi.earlier. I had the vehicle taken to a Chrysler dealership, they informed me that the front cradle mounts were also separated and they could not put the car on the lift to pick it up due safety reasons and the engine cradle would come out from under the car. I contacted Chrysler customer service and after about a week they informed me that they would warranty the mounts and no labor and only if the repairs are done at the dealer. The cost of the parts is minimal in comparison to the total cost of the repair and what could very easily have happened if the mounts had failed in a different situation at a much higher speed and not on a city street.

- Alexandria, KY, USA

After multiple hard clunk sounds after braking, we investigated the underbody of our Pacifica. The frame has severe rust and some good sized holes present. We are concerned that the engine cradle is unsafe and will not hold the engine securely. This car has no rust on the exterior paint, only the under carriage is rusting out. This car has been garage kept and maintained, so there is no reason this should be occurring.

- Plainfield , IL, USA

This vehicle engine cradle assembly is rusty with in 8 years of operation. Rusty engine cradle causes safety concern for the driver and other vehicles operating near 2004 Chrysler Pacifica on the road because the engine can fall out of the vehicle during operation. Many Pacifica owners on line complained about this issue.

- Rochester, NY, USA

Dealing with a rotted K-frame crossmember for the front engine cradle; has caused the whole suspension to fail, effecting steering components, as well as, wearing out other parts such as, engine mounts and front end bushings on a car with less than 100,000 miles on it.

- Columbia, CT, USA

I went to have routine oil change and was told by the tech, that the engine cradle and frame were severely corroded from rust. His recommendation was to have it taken care immediately, it could possibly be unsafe.

- Natick, MA, USA