January 19, 2011

C. Robert Kidder Chairman – Chrysler Group LLC P.O. Box 21-8004 Auburn Hills, MI 48321-8004

Complaint Ref #20327496

Dear Mr. Kidder:

As the father of six, a retired United States Air Force Technical Sergeant, a current High School Higher Mathematics teacher and the present owner of a 2007 PT Cruiser, I would like to express my complete dissatisfaction with both the reliability of the Chrysler 2007 PT Cruiser and the consumer relations division of your company.

On March 31, 2010 the Heater Core of my Chrysler PT Cruiser blew. I took the vehicle to a reputable auto repair shop to be fixed. When attempting to order the part from your local Chrysler dealer, the shop was told the part was on back order. I contacted the customer assistance number on your website. The representative indicated that, according to their system, there was only one available in all of North America – in fact it was not. After many days, multiple phone calls and much frustration, the backorder was finally filled and my car repaired and returned to me on April 13th, 2010.

On June 2, 2010 (just before our family’s 2,200 mile planned vacation) the Heater Core went out again. I took it back to the shop and they replaced it saying they were glad they had ordered a spare of the part.

On June 4, 2010, half way into our trip the Head Gasket blew; stranding us over 500 miles from both our destination and our home. We were stuck in the middle of nowhere for 5 days – virtually half of our vacation. The repair shop said that in all probability the Head Gasket blew from overheating caused when the Heater Core went out. While replacing the Head Gasket, they discovered the two Exhaust Valves for cylinder three were burnt and needed replaced. This explained a previously “unexplainable” cylinder three misfire code. Online suggests that this is a common unexplained problem of the PT Cruiser. The mechanic, a previous employee of a Chrysler Dealer’s Repair Shop, said there had been no other explanation for this other than “Manufacturer’s Defect”. On June 9, 2010 we gave up on our vacation and returned home.

On August 10, 2010 and again on October 15, 2010 the Heater Core blew . . . two more times!!! Each time it was replaced under the repair shop’s one year parts and labor guarantee. Because of the frequent reoccurrence, the repair shop checked the car’s electrolysis system to verify that nothing else was causing the problem.

On December 3, 2010 the Heater Core blew again! In the process of replacing it . . . yet again, the repair shop asked David Stanley Chrysler/Jeep/Dodge what was going on with these parts. Their only response was that it will once again be guaranteed, just like all the previous ones. I ask you sir, was this supposed to inspire confidence in the reliability of my vehicle?

I followed up with a visit to Norman Nobody Chrysler/Jeep/Dodge, where I purchased the 2007 PT Cruiser (new), requesting the sales manager. After listening to my concern, your Chrysler representative first attempted to lay the blame on the repair shop(s), suggesting that, “Since they weren’t Chrysler/Jeep certified, maybe they didn’t know what they were doing.”

When I suggested that being out of stock nation wide might indicate a recurring problem with the heater core, your Chrysler representative’s response was, “That just tells me we have a lot of 07 PT Cruiser’s on the road.”

Finally, when I pointed out that this appeared to be an escalating, repetitive problem, he asked me how many miles the manufacturer’s warrantee was for – I told him 36,000 miles. He then asked, when I began having these problems – I answered, at about 48,000 miles. Your representatives response was, “Well, it worked fine while it was under warranty. What do you want me to do about it?”

Mr. Kidder, I have a large family and somewhat limited resources. When I bought a new 2007 PT Cruiser, I anticipated a reliability of more than 36,000 miles.

On January 17, 2010, the Heater Core blew . . . again. Now, David Stanley Chrysler/Jeep/Dodge is saying that they “can’t keep replacing these, even though the parts are obtained from here and we have not been able to get one to last three months”. The repair shop has no problem honoring their one year parts and labor, but they are upset at their loss of income for having to cover these “warrantee repairs”.

Again Mr. Kidder, when I purchased this 2007 PT Cruiser, I thought I was buying a reliable, affordable vehicle from a reputable company, for myself and my family; not a burden that would cost thousands in repairs, breakdown on an almost monthly basis, prevent us from venturing any measurable distance with any confidence, and introduce me to the epitome of Chrysler Customer Service. My one year parts and labor will expire soon, and because of my experience and the frequency of the part failing, I am tremendously concerned. I am currently unable to afford a new vehicle – what do you suggest I do?

Sincerely,

Michael P. Ellis 4720 Bomarc Dr Del City, OK 73115

Cc: Sergio Marchionne, Chief Executive Officer - Chrysler Group LLC Doug D. Betts, Senior Vice President, Quality – Chrysler Group LLC Brian Pritchard, Sales Manager – Norman Nobody Chrysler/Jeep/Dodge Joe Costello, Parts Department Manager – David Stanley Chrysler/Jeep/Dodge Oklahoma Office of the Attorney General, Consumer Protection Unit Central Oklahoma Better Business Bureau

January 19, 2011

C. Robert Kidder Chairman – Chrysler Group LLC P.O. Box 21-8004 Auburn Hills, MI 48321-8004

Complaint Ref #20327496

Dear Mr. Kidder:

As the father of six, a retired United States Air Force Technical Sergeant, a current High School Higher Mathematics teacher and the present owner of a 2007 PT Cruiser, I would like to express my complete dissatisfaction with both the reliability of the Chrysler 2007 PT Cruiser and the consumer relations division of your company.

On March 31, 2010 the Heater Core of my Chrysler PT Cruiser blew. I took the vehicle to a reputable auto repair shop to be fixed. When attempting to order the part from your local Chrysler dealer, the shop was told the part was on back order. I contacted the customer assistance number on your website. The representative indicated that, according to their system, there was only one available in all of North America – in fact it was not. After many days, multiple phone calls and much frustration, the backorder was finally filled and my car repaired and returned to me on April 13th, 2010.

On June 2, 2010 (just before our family’s 2,200 mile planned vacation) the Heater Core went out again. I took it back to the shop and they replaced it saying they were glad they had ordered a spare of the part.

On June 4, 2010, half way into our trip the Head Gasket blew; stranding us over 500 miles from both our destination and our home. We were stuck in the middle of nowhere for 5 days – virtually half of our vacation. The repair shop said that in all probability the Head Gasket blew from overheating caused when the Heater Core went out. While replacing the Head Gasket, they discovered the two Exhaust Valves for cylinder three were burnt and needed replaced. This explained a previously “unexplainable” cylinder three misfire code. Online suggests that this is a common unexplained problem of the PT Cruiser. The mechanic, a previous employee of a Chrysler Dealer’s Repair Shop, said there had been no other explanation for this other than “Manufacturer’s Defect”. On June 9, 2010 we gave up on our vacation and returned home.

On August 10, 2010 and again on October 15, 2010 the Heater Core blew . . . two more times!!! Each time it was replaced under the repair shop’s one year parts and labor guarantee. Because of the frequent reoccurrence, the repair shop checked the car’s electrolysis system to verify that nothing else was causing the problem.

On December 3, 2010 the Heater Core blew again! In the process of replacing it . . . yet again, the repair shop asked David Stanley Chrysler/Jeep/Dodge what was going on with these parts. Their only response was that it will once again be guaranteed, just like all the previous ones. I ask you sir, was this supposed to inspire confidence in the reliability of my vehicle?

I followed up with a visit to Norman Nobody Chrysler/Jeep/Dodge, where I purchased the 2007 PT Cruiser (new), requesting the sales manager. After listening to my concern, your Chrysler representative first attempted to lay the blame on the repair shop(s), suggesting that, “Since they weren’t Chrysler/Jeep certified, maybe they didn’t know what they were doing.”

When I suggested that being out of stock nation wide might indicate a recurring problem with the heater core, your Chrysler representative’s response was, “That just tells me we have a lot of 07 PT Cruiser’s on the road.”

Finally, when I pointed out that this appeared to be an escalating, repetitive problem, he asked me how many miles the manufacturer’s warrantee was for – I told him 36,000 miles. He then asked, when I began having these problems – I answered, at about 48,000 miles. Your representatives response was, “Well, it worked fine while it was under warranty. What do you want me to do about it?”

Mr. Kidder, I have a large family and somewhat limited resources. When I bought a new 2007 PT Cruiser, I anticipated a reliability of more than 36,000 miles.

On January 17, 2010, the Heater Core blew . . . again. Now, David Stanley Chrysler/Jeep/Dodge is saying that they “can’t keep replacing these, even though the parts are obtained from here and we have not been able to get one to last three months”. The repair shop has no problem honoring their one year parts and labor, but they are upset at their loss of income for having to cover these “warrantee repairs”.

Again Mr. Kidder, when I purchased this 2007 PT Cruiser, I thought I was buying a reliable, affordable vehicle from a reputable company, for myself and my family; not a burden that would cost thousands in repairs, breakdown on an almost monthly basis, prevent us from venturing any measurable distance with any confidence, and introduce me to the epitome of Chrysler Customer Service. My one year parts and labor will expire soon, and because of my experience and the frequency of the part failing, I am tremendously concerned. I am currently unable to afford a new vehicle – what do you suggest I do?

Sincerely,

Michael P. Ellis 4720 Bomarc Dr Del City, OK 73115

Cc: Sergio Marchionne, Chief Executive Officer - Chrysler Group LLC Doug D. Betts, Senior Vice President, Quality – Chrysler Group LLC Brian Pritchard, Sales Manager – Norman Nobody Chrysler/Jeep/Dodge Joe Costello, Parts Department Manager – David Stanley Chrysler/Jeep/Dodge Oklahoma Office of the Attorney General, Consumer Protection Unit Central Oklahoma Better Business Bureau

January 19, 2011

C. Robert Kidder Chairman – Chrysler Group LLC P.O. Box 21-8004 Auburn Hills, MI 48321-8004

Complaint Ref #20327496

Dear Mr. Kidder:

As the father of six, a retired United States Air Force Technical Sergeant, a current High School Higher Mathematics teacher and the present owner of a 2007 PT Cruiser, I would like to express my complete dissatisfaction with both the reliability of the Chrysler 2007 PT Cruiser and the consumer relations division of your company.

On March 31, 2010 the Heater Core of my Chrysler PT Cruiser blew. I took the vehicle to a reputable auto repair shop to be fixed. When attempting to order the part from your local Chrysler dealer, the shop was told the part was on back order. I contacted the customer assistance number on your website. The representative indicated that, according to their system, there was only one available in all of North America – in fact it was not. After many days, multiple phone calls and much frustration, the backorder was finally filled and my car repaired and returned to me on April 13th, 2010.

On June 2, 2010 (just before our family’s 2,200 mile planned vacation) the Heater Core went out again. I took it back to the shop and they replaced it saying they were glad they had ordered a spare of the part.

On June 4, 2010, half way into our trip the Head Gasket blew; stranding us over 500 miles from both our destination and our home. We were stuck in the middle of nowhere for 5 days – virtually half of our vacation. The repair shop said that in all probability the Head Gasket blew from overheating caused when the Heater Core went out. While replacing the Head Gasket, they discovered the two Exhaust Valves for cylinder three were burnt and needed replaced. This explained a previously “unexplainable” cylinder three misfire code. Online suggests that this is a common unexplained problem of the PT Cruiser. The mechanic, a previous employee of a Chrysler Dealer’s Repair Shop, said there had been no other explanation for this other than “Manufacturer’s Defect”. On June 9, 2010 we gave up on our vacation and returned home.

On August 10, 2010 and again on October 15, 2010 the Heater Core blew . . . two more times!!! Each time it was replaced under the repair shop’s one year parts and labor guarantee. Because of the frequent reoccurrence, the repair shop checked the car’s electrolysis system to verify that nothing else was causing the problem.

On December 3, 2010 the Heater Core blew again! In the process of replacing it . . . yet again, the repair shop asked David Stanley Chrysler/Jeep/Dodge what was going on with these parts. Their only response was that it will once again be guaranteed, just like all the previous ones. I ask you sir, was this supposed to inspire confidence in the reliability of my vehicle?

I followed up with a visit to Norman Nobody Chrysler/Jeep/Dodge, where I purchased the 2007 PT Cruiser (new), requesting the sales manager. After listening to my concern, your Chrysler representative first attempted to lay the blame on the repair shop(s), suggesting that, “Since they weren’t Chrysler/Jeep certified, maybe they didn’t know what they were doing.”

When I suggested that being out of stock nation wide might indicate a recurring problem with the heater core, your Chrysler representative’s response was, “That just tells me we have a lot of 07 PT Cruiser’s on the road.”

Finally, when I pointed out that this appeared to be an escalating, repetitive problem, he asked me how many miles the manufacturer’s warrantee was for – I told him 36,000 miles. He then asked, when I began having these problems – I answered, at about 48,000 miles. Your representatives response was, “Well, it worked fine while it was under warranty. What do you want me to do about it?”

Mr. Kidder, I have a large family and somewhat limited resources. When I bought a new 2007 PT Cruiser, I anticipated a reliability of more than 36,000 miles.

On January 17, 2010, the Heater Core blew . . . again. Now, David Stanley Chrysler/Jeep/Dodge is saying that they “can’t keep replacing these, even though the parts are obtained from here and we have not been able to get one to last three months”. The repair shop has no problem honoring their one year parts and labor, but they are upset at their loss of income for having to cover these “warrantee repairs”.

Again Mr. Kidder, when I purchased this 2007 PT Cruiser, I thought I was buying a reliable, affordable vehicle from a reputable company, for myself and my family; not a burden that would cost thousands in repairs, breakdown on an almost monthly basis, prevent us from venturing any measurable distance with any confidence, and introduce me to the epitome of Chrysler Customer Service. My one year parts and labor will expire soon, and because of my experience and the frequency of the part failing, I am tremendously concerned. I am currently unable to afford a new vehicle – what do you suggest I do?

Sincerely,

Michael P. Ellis 4720 Bomarc Dr Del City, OK 73115

Cc: Sergio Marchionne, Chief Executive Officer - Chrysler Group LLC Doug D. Betts, Senior Vice President, Quality – Chrysler Group LLC Brian Pritchard, Sales Manager – Norman Nobody Chrysler/Jeep/Dodge Joe Costello, Parts Department Manager – David Stanley Chrysler/Jeep/Dodge Oklahoma Office of the Attorney General, Consumer Protection Unit Central Oklahoma Better Business Bureau

January 19, 2011

C. Robert Kidder Chairman – Chrysler Group LLC P.O. Box 21-8004 Auburn Hills, MI 48321-8004

Complaint Ref #20327496

Dear Mr. Kidder:

As the father of six, a retired United States Air Force Technical Sergeant, a current High School Higher Mathematics teacher and the present owner of a 2007 PT Cruiser, I would like to express my complete dissatisfaction with both the reliability of the Chrysler 2007 PT Cruiser and the consumer relations division of your company.

On March 31, 2010 the Heater Core of my Chrysler PT Cruiser blew. I took the vehicle to a reputable auto repair shop to be fixed. When attempting to order the part from your local Chrysler dealer, the shop was told the part was on back order. I contacted the customer assistance number on your website. The representative indicated that, according to their system, there was only one available in all of North America – in fact it was not. After many days, multiple phone calls and much frustration, the backorder was finally filled and my car repaired and returned to me on April 13th, 2010.

On June 2, 2010 (just before our family’s 2,200 mile planned vacation) the Heater Core went out again. I took it back to the shop and they replaced it saying they were glad they had ordered a spare of the part.

On June 4, 2010, half way into our trip the Head Gasket blew; stranding us over 500 miles from both our destination and our home. We were stuck in the middle of nowhere for 5 days – virtually half of our vacation. The repair shop said that in all probability the Head Gasket blew from overheating caused when the Heater Core went out. While replacing the Head Gasket, they discovered the two Exhaust Valves for cylinder three were burnt and needed replaced. This explained a previously “unexplainable” cylinder three misfire code. Online suggests that this is a common unexplained problem of the PT Cruiser. The mechanic, a previous employee of a Chrysler Dealer’s Repair Shop, said there had been no other explanation for this other than “Manufacturer’s Defect”. On June 9, 2010 we gave up on our vacation and returned home.

On August 10, 2010 and again on October 15, 2010 the Heater Core blew . . . two more times!!! Each time it was replaced under the repair shop’s one year parts and labor guarantee. Because of the frequent reoccurrence, the repair shop checked the car’s electrolysis system to verify that nothing else was causing the problem.

On December 3, 2010 the Heater Core blew again! In the process of replacing it . . . yet again, the repair shop asked David Stanley Chrysler/Jeep/Dodge what was going on with these parts. Their only response was that it will once again be guaranteed, just like all the previous ones. I ask you sir, was this supposed to inspire confidence in the reliability of my vehicle?

I followed up with a visit to Norman Nobody Chrysler/Jeep/Dodge, where I purchased the 2007 PT Cruiser (new), requesting the sales manager. After listening to my concern, your Chrysler representative first attempted to lay the blame on the repair shop(s), suggesting that, “Since they weren’t Chrysler/Jeep certified, maybe they didn’t know what they were doing.”

When I suggested that being out of stock nation wide might indicate a recurring problem with the heater core, your Chrysler representative’s response was, “That just tells me we have a lot of 07 PT Cruiser’s on the road.”

Finally, when I pointed out that this appeared to be an escalating, repetitive problem, he asked me how many miles the manufacturer’s warrantee was for – I told him 36,000 miles. He then asked, when I began having these problems – I answered, at about 48,000 miles. Your representatives response was, “Well, it worked fine while it was under warranty. What do you want me to do about it?”

Mr. Kidder, I have a large family and somewhat limited resources. When I bought a new 2007 PT Cruiser, I anticipated a reliability of more than 36,000 miles.

On January 17, 2010, the Heater Core blew . . . again. Now, David Stanley Chrysler/Jeep/Dodge is saying that they “can’t keep replacing these, even though the parts are obtained from here and we have not been able to get one to last three months”. The repair shop has no problem honoring their one year parts and labor, but they are upset at their loss of income for having to cover these “warrantee repairs”.

Again Mr. Kidder, when I purchased this 2007 PT Cruiser, I thought I was buying a reliable, affordable vehicle from a reputable company, for myself and my family; not a burden that would cost thousands in repairs, breakdown on an almost monthly basis, prevent us from venturing any measurable distance with any confidence, and introduce me to the epitome of Chrysler Customer Service. My one year parts and labor will expire soon, and because of my experience and the frequency of the part failing, I am tremendously concerned. I am currently unable to afford a new vehicle – what do you suggest I do?

Sincerely,

Michael P. Ellis 4720 Bomarc Dr Del City, OK 73115

Cc: Sergio Marchionne, Chief Executive Officer - Chrysler Group LLC Doug D. Betts, Senior Vice President, Quality – Chrysler Group LLC Brian Pritchard, Sales Manager – Norman Nobody Chrysler/Jeep/Dodge Joe Costello, Parts Department Manager – David Stanley Chrysler/Jeep/Dodge Oklahoma Office of the Attorney General, Consumer Protection Unit Central Oklahoma Better Business Bureau

January 19, 2011

C. Robert Kidder Chairman – Chrysler Group LLC P.O. Box 21-8004 Auburn Hills, MI 48321-8004

Complaint Ref #20327496

Dear Mr. Kidder:

As the father of six, a retired United States Air Force Technical Sergeant, a current High School Higher Mathematics teacher and the present owner of a 2007 PT Cruiser, I would like to express my complete dissatisfaction with both the reliability of the Chrysler 2007 PT Cruiser and the consumer relations division of your company.

On March 31, 2010 the Heater Core of my Chrysler PT Cruiser blew. I took the vehicle to a reputable auto repair shop to be fixed. When attempting to order the part from your local Chrysler dealer, the shop was told the part was on back order. I contacted the customer assistance number on your website. The representative indicated that, according to their system, there was only one available in all of North America – in fact it was not. After many days, multiple phone calls and much frustration, the backorder was finally filled and my car repaired and returned to me on April 13th, 2010.

On June 2, 2010 (just before our family’s 2,200 mile planned vacation) the Heater Core went out again. I took it back to the shop and they replaced it saying they were glad they had ordered a spare of the part.

On June 4, 2010, half way into our trip the Head Gasket blew; stranding us over 500 miles from both our destination and our home. We were stuck in the middle of nowhere for 5 days – virtually half of our vacation. The repair shop said that in all probability the Head Gasket blew from overheating caused when the Heater Core went out. While replacing the Head Gasket, they discovered the two Exhaust Valves for cylinder three were burnt and needed replaced. This explained a previously “unexplainable” cylinder three misfire code. Online suggests that this is a common unexplained problem of the PT Cruiser. The mechanic, a previous employee of a Chrysler Dealer’s Repair Shop, said there had been no other explanation for this other than “Manufacturer’s Defect”. On June 9, 2010 we gave up on our vacation and returned home.

On August 10, 2010 and again on October 15, 2010 the Heater Core blew . . . two more times!!! Each time it was replaced under the repair shop’s one year parts and labor guarantee. Because of the frequent reoccurrence, the repair shop checked the car’s electrolysis system to verify that nothing else was causing the problem.

On December 3, 2010 the Heater Core blew again! In the process of replacing it . . . yet again, the repair shop asked David Stanley Chrysler/Jeep/Dodge what was going on with these parts. Their only response was that it will once again be guaranteed, just like all the previous ones. I ask you sir, was this supposed to inspire confidence in the reliability of my vehicle?

I followed up with a visit to Norman Nobody Chrysler/Jeep/Dodge, where I purchased the 2007 PT Cruiser (new), requesting the sales manager. After listening to my concern, your Chrysler representative first attempted to lay the blame on the repair shop(s), suggesting that, “Since they weren’t Chrysler/Jeep certified, maybe they didn’t know what they were doing.”

When I suggested that being out of stock nation wide might indicate a recurring problem with the heater core, your Chrysler representative’s response was, “That just tells me we have a lot of 07 PT Cruiser’s on the road.”

Finally, when I pointed out that this appeared to be an escalating, repetitive problem, he asked me how many miles the manufacturer’s warrantee was for – I told him 36,000 miles. He then asked, when I began having these problems – I answered, at about 48,000 miles. Your representatives response was, “Well, it worked fine while it was under warranty. What do you want me to do about it?”

Mr. Kidder, I have a large family and somewhat limited resources. When I bought a new 2007 PT Cruiser, I anticipated a reliability of more than 36,000 miles.

On January 17, 2010, the Heater Core blew . . . again. Now, David Stanley Chrysler/Jeep/Dodge is saying that they “can’t keep replacing these, even though the parts are obtained from here and we have not been able to get one to last three months”. The repair shop has no problem honoring their one year parts and labor, but they are upset at their loss of income for having to cover these “warranty repairs”.

Again Mr. Kidder, when I purchased this 2007 PT Cruiser, I thought I was buying a reliable, affordable vehicle from a reputable company, for myself and my family; not a burden that would cost thousands in repairs, breakdown on an almost monthly basis, prevent us from venturing any measurable distance with any confidence, and introduce me to the epitome of Chrysler Customer Service. My one year parts and labor will expire soon, and because of my experience and the frequency of the part failing, I am tremendously concerned. I am currently unable to afford a new vehicle – what do you suggest I do?

Sincerely,

Michael P. Ellis 4720 Bomarc Dr Del City, OK 73115

Cc: Sergio Marchionne, Chief Executive Officer - Chrysler Group LLC Doug D. Betts, Senior Vice President, Quality – Chrysler Group LLC Brian Pritchard, Sales Manager – Norman Nobody Chrysler/Jeep/Dodge Joe Costello, Parts Department Manager – David Stanley Chrysler/Jeep/Dodge Oklahoma Office of the Attorney General, Consumer Protection Unit Central Oklahoma Better Business Bureau