Have a 2001 PT CRUISER. Poor performance in gas economy, failed catalytic converter now egr valve has failed, I believe it is due to the catalytic converter failure. Since Chrysler has had other complaints about this issue with the cruisers why have they not been repairing them to the customers satisfaction?

- South Bend, IN, USA

On 9/24/2002, my catalytic converter blew out the welded seam. Making a deafening sound inside the car. Upon inspection of the vehicle the next day they told me the catalytic converter blew out the seam on the top. After the parts department ordered a new catalytic converter from atlanta, they told me it would be in the next day. However, in the mean time they checked with Chrysler service contract I have for 100,000 miles or 3 years did not cover the part, however it was covered by a 80,000 mile warranty. Which I was 4,600 miles past. I average about 3-4000 miles a month in my job. Then the next day when I called to check on the car to see if it was finished, they told me the part was on national backorder. I was renting a car at the time for $36.99 a day. So I called Chrysler and told them of the situation on 9/26/2002, they said since it was on national backorder that the situation was different and they would help me out by paying for 1/2 the rental of the car. Which I agreed was some what fair. So I callde the dealer back on Monday and he said the part was still not in, didn't know for sure when it would be in and then later that day they ssaid they had a promise date of 10/7/2002 of shipment. It finally came in on 10/4/2002. Which they finished fixing it by closing time that day. The service manager looked at the catalytic converter and said he would confirm quote"that this has been leaking for quite some time now and was not just an overnight happening by the corrosion of the part. So I feel a full refund is in order for parts, labor and car rental. The service manager "ricky hendrix" said he would confirm this with any one that needed to know. Please advise!

- Savannah, GA, USA