CarComplaints.com Notes: The Chrysler Crossfire has a nasty habit of having the back window fall out. While there are reports of this happening to every model year (2004-08), the 2005 has it worst. Naturally this problem tends to happen beyond the standard 3 year / 36,000 mile warranty leaving owners to pick up the tab along with the shattered pieces of glass.
9.4
really awful
Typical Repair Cost:
$1,610
Average Mileage:
52,300 miles
Total Complaints:
59 complaints
Most Common Solutions:
manufacturer defect/need new top /no solution no one will fix (28 reports)
not sure (18 reports)
dealer replacing entire top (6 reports)
chrysler extended warranty for certain states (3 reports)
contact www.safercar.gov and file a complaint (3 reports)
repaired using 3m double sided tape and 3m black super weathe (1 reports)
Rear glass is coming unglued from convertible top. The car is in excellent condition otherwise. Chrysler dealer wont fix it, Mercedes dealer wont fix it, they expect me to buy a new top- $2500 bucks..........if I can find one. This is a common problem that is a manufacture defect.........this needs to be a recall. The car is not secure now and not weathered in.
2005 Crossfire rear window came apart from the canvas top. Chrysler should own up to this mfg defect and implement a recall. If somone has started a class act law suit please let me know. I will file a complaint with my local state atty office.
I contacted Chrysler today and they said they had never heard of this problem before! They are supposed to be doing a goodwill investigation......... Please call Chrysler and tell them if you have ever had this problem, they need to recall this car for this.
Convertible rear glass is coming unglued, Chrysler dealer will not fix, wants to put on new top, $ 2500..... with me being out of my car 5 weeks. The car is in excellent condition, the top is in excellent condition. This is a manufacture defect and should be a recall.
I've had this awesome, sweet ride for a exactly one year now. I get nothing but stares and compliments on it. I love it! However, I'm getting more and more angry with Chrysler the more I read about this problem.
While driving on the highway I started to hear this flapping sound and got concerned. Thinking that perhaps the top hadn't clicked in correctly I attempted to open the top as soon as I got home. My fiance yells "STOP" while it's opening and notices that back window had come unglued. Our first thought was that this incredible FL heat had melted it. I had just been recently crashed into on the passenger side, it was also time for an oil change so I took it to the dealer. 3 birds with one stone, right? WRONG! Apparently my extended warranty, while it includes the top, does NOT cover this window issue and it will cost from $2500-3000 to replace!! The dealer tells me that there is a local shop that can reglue it for $300-350 or that I can call my insurance and put in a claim. So basically either way I'm paying out of pocket for what I'm now learning is a manufacturer defect?!?!
I have put in a call to Chrysler and I am waiting to hear back from them on this issue. This is just unacceptable that something that is a defect cannot be covered under warranty. At the very least Chrysler should either issue a recall on it or offer to repair or replace for free. This is not right! Perhaps issues like this and not taking care of their customers is that they are doing so poorly!
I'm ready to just grab crazy glue and go wild! I know that won't help, but it will release some stress and frustration.
However, I will go to the site mentioned on one of the posts and put in a complaint. Maybe all us Floridians can get some resolution for this issue if we band together!
I still love the car, though.
- Rosmery H.,
Vero Beach, FL, US
Search CarComplaints.com for these popular complaint phrases...
I'm very disappointed that Chrysler will not do anything about this problem. If you won't stand behind your product why should we support you then? I've been a loyal American Car buyer and have only driven Chrysler's. In fact, I have never bought anything but Chrysler's or Eagle when they were in business. It pains me to say this, but I will never buy another Chrysler again either and i feel that they should no longer be in business. I have owned 8 in my lifetime and currently have three in my driveway. I love all of my cars but this convertible top issue is far too common for Chrysler not to acknowledge the defect and fix it. I work for BMW and they stand by their products, unfortunately Chrysler doesn't. Maybe we shouldn't have bailed them out. Either way, I would still have the same problem. NO HELP FROM THE MANUFACTURER.
Have had my 2005 Conv Crossfire for 2 years now, regular maintenance by dealership, low milage, taken extremely good care of, in excellent condition. Then the back glass window starts to come unglued for no apparent reason. Tried to get "good will" help from Chrysler as the fix is a whole new top and costly. Have received two calls back with two different reasons why they are unable to do anything for me. Dealership appears to be of little help too (just lost future biz). I've been asked about my car nearly EVERY time I've been out driving and only raved about the car, the dealer, etc......that's all changed now! Chrysler get a grip - this is gonna cost you more than just doing the right thing and fixing YOUR defect!!! I am over and out with Chrysler and ready to spread the word!!
WHEN WE BROUGHT BOTH CAR AND TRUCK HAD NO IDEAL THAT CHRYSLER WOULD TURN ITS BACK ON LOYAL CUSTOMERS THAT WAS HAVING PROBLEMS WITH POOR WORKMANSHIP ON ITS PART.WE NEED SOME OF THAT BAIL OUT MONEY TO FIX SOME CHRYSLER POOR WORKMANSHIP.WE ARE WORKING PEOPLES WITH NOT ALOT OF MONEY.
I own a 2005 Convertible Crossfire. The back glass has come unglued and the dealer is stating there is no fix. It has to be replaced. I contacted Chrysler only to be told it was my problem. They will not pay any portion of it to be replaced.
I have two Chrysler products which will be the last cars I ever buy from Chrysler. Anyone who is looking for customer service and a good product is shopping at the wrong dealership . RUN!
Auto Zone or Advance Auto have the tape and adhesive
Use 3M double sided tape about 1/2 or 3/4 inch. 3/4 better. Same type of tape used to secure a front hood deflector.
3m Black Super Weatherstrip Adhesive, part # 03602. Use an adhesive not a silicon base.
Clean window with acetone of dirt and grim.
Rough up the top with sand paper or I used a Dremel with a medium grit sand drum. Be careful not to grind into the top. Just rough up the surface.
Place tape onto window. Run a bead onto the tape side fitting to the top and another bead of adhesive onto the top. Try to be neat with the adhesive.
Push window to top and support with something that will place pressure. I used Styrofoam foam packing from a box. The goal is to place pressure onto the window and top.
Keep for a day to set.
Run a bead of the same adhesive on both the inside and outside area where glass meets top. Similar to how you run caulking around tub. do it neatly and take your time. Not an easy task on the inside because of the back bending position your body will be.
Good Luck.
My top has been good for over a year and the car is in Florida.
Another trick is to hold the top when it goes down into the truck. Hold window when it comes up vertical till it appears to flat in the truck. This prevents the top part of the window to separate from the top. Do the same when the top comes up.
The rear glass window has come unglued on my 2005 Crossfire convertible. This has been a nightmare. I have called various repair shops and I'm told that I'm not alone but they can't fix it in their shops as it must be shipped back to the manufacturer for repair. I have been quoted prices that are rediculous, in the thousands.
We purchased the extended warrenty only because we were buying an electric rag top and felt it might have problems in the future. Of course this was discussed during the time of the sale but when I called the dealership they informed me that it was not covered.
I have called Chryster and was unable to speak with the right person...left a message....this was months ago and I still haven't heard from them.
If you own a 2005 Chrysler Crossfire convertible then check the rear window in the top. There is a good chance it is coming unglued and will fall out. Please go to www.safercar.gov and file a complaint. If they get a number of complaints then they will issue a recall.
This is a great car, but 3 months out of warranty the rear window became delaminated from the top. This is a serious problem that Chrysler is aware of yet offers no assistance. I have 60K in Chrysler products in my driveway because although I am a career Acura/Honda master technician I firmly believe in buying american. But I am starting to believe that we should have bought a Honda S2000 as Honda would have fixed this problem, issued a product update and goodwilled a repair to anyone this close to the end of the warranty. Especially a 3,800 dollar repair. I feel burned by Chrysler and just hope I have no problems with my 2006 Grand Cherokee SRT-8.
Dealership advised only 1400 miles left under warranty, lucky it happened before warranty expired. Dealership also advised they have replaced others, that the adhesive used to secure the window into the cloth convertible top degrades and window separates from top, allowing ingress of water. This is friend's car; friend out of country. So, friend's car is in my carport for the last two months, while my brand new car sits out in the elements! Chrysler is fixing it, but hey, they are aware of this design flaw, yet do not issue a recall. From the previous poster, it seems they are gambling on the adhesive failure happening post-warranty-period, shifting expense for design flaw to the consumer after end of warranty. Not playing nice with some customers! Chrysler supposed to be trying to improve image. A recall on this problem would be the proper, ethical fix!
THIS IS THE LETTER I JUST SENT CERTIFIED TO THE PRESIDENT OF CHRYSLER ROBERT NARDELLI
Robin O'Hearn June 23, 2008
Dear Robert Nardelli,
I am writing this letter to inform you of what I have been through with the 2005 Chrysler Crossfire convertible I purchased 3/21/08 from Exotic Motors in Tarpon Springs, FL. On 6/14/08 I went to get into the car and noticed the back window came out/unglued. I called Geico and that's where it all started they said I had a $500.00 deductible. I thought I could just go to Firkins Chrysler and have it glued back in for less. Went there and they said it was a MANUFACTURER'S DEFECT but sent me to there glass person Manatee Auto Trim Inc. he looked at it and said the same thing MANUFACTURER'S DEFECT and would not fix it as he has done 3-4 in the past few months and they don't take. That in it self should tell you something. So my husband called Chrysler on 6/16/08 spoke with Mark he stated they would be willing to do a good will replacement, so the next day 6/17/08 I took the car back to Firkins they put in a work order and informed me the car tops were back ordered. My husband the called Chrysler 6/17/08 and spoke with Millie who was VERY rude and told my husband under no circumstance would Chrysler pay for that as it cost too much. When he told her just the day before he spoke with Mark and he said he would do the good will replacement she said no way. I then met with my Geico adjuster and he also said they would not cover it as it is A MANUFACTURER'S DEFECT. He took pictures and gave me his report, which states it is a MANUFACTURER'S DEFECT, he advised me to sue Chrysler. I called Chrysler myself on 6/18/08 spoke with Richard who was very rude, abrupt, and indifferent and told me to do what I had to do but he was not going to help me.
To sum this letter up I have contacted the Florida Attorney General's office and filed a complaint. They have been very helpful, putting me in the in touch with who I need to help me. I have also contacted a Lawyer who is willing to take my case. I can not begin to tell you how frustrated, disappointed and angry I am as I have been a LOYAL Chrysler customer for years. This is my 3rd and LAST Chrysler. I just wanted you to know how the people who work for you are treating your customers. I have never sued anyone in my life. I feel as though I have no other recourse. I have been told by numerous professionals that it is YOUR RESPONSIBILITY AS IT IS A MANUFACTURER'S DEFECT.
I live in San Antonio TX. Have bought other cars from Chrysler Ancira dealership. They wouldn't even return my call or forward me to the manager for info. It would seem that this is a factory issue and should be a recall. But it also seems once you have paid for your car there is no loyalty to you as a customer. I tell everyone who will listen, don't buy a Chrysler. And don't buy any car from Ancira in San Antonio. Very Poor service with repairs. It took them 2 months to fix our new Jeep under warranty.
A D V E R T I S E M E N T S
Rear glass is coming unglued from convertible top. The car is in excellent condition otherwise. Chrysler dealer wont fix it, Mercedes dealer wont fix it, they expect me to buy a new top- $2500 bucks..........if I can find one. This is a common problem that is a manufacture defect.........this needs to be a recall. The car is not secure now and not weathered in.
- mariann, Long Beach, MS, US