This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Complete loss of transmission. This transmission has been properly taken care of -two fluid changes; when I went to get it repaired at the Dodge dealership I was advised there were so many parts on back order for this problem that it would be a month or better to get the transmission repaired. Total replacement became necessary. My opinion is -if there are so many on "back ordered " that it will take a month or more to fix the transmission this is a major problem across the fleet...one I should not completely pay for.
: the contact stated the automatic transmission would not shift properly at 40mph which caused the vehicle to stall and operate at a reduced speed. The transmission light on the dash panel illuminated afterwards. The vehicle was seen by a dealer. The service department cleared the failure code and the light no longer illuminated. Afterwards the problem persisted. The vehicle was seen by an independent transmission repair shop. The mechanic suggested replacing the valve pan or the transmission would lock up. The contact took the vehicle back to the dealer and relinquished any ownership of the vehicle.
The contact stated vehicle down shifted from 55 to 20 mph. When this happened she pulled over, turned the vehicle off, and restarted it. If the vehicle was not restarted it would continue to go only 20 mph. The dealership stated the transmission solenoid switch valve was latched in the lr position. This was not covered in the warranty, and no repairs have been done by contact despite the expense.
I was driving to work, and transmission skipped, making noises, so drove home, and checked with repair man, indicated was transmission., called dealer, they said was out of warranty (3yrs, 36K miles), and I had 43000. They wanted me to bring it in, and my experience is you bring it there, and it cost twice as much., so I took it elsewhere, and then I saw a internet site that said they extended the warranty on the 2002's to 70K, and I had already had the work done by then by someone out of Chrysler., they still said it would not have been covered., but that isnt how the website read with their article., I'm still looking for relief of $2000 for the transmission.
- Chandler, AZ, USA
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- Lees Summit, MO, USA