This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Steering problem...first went out turning to the left only..now it makes terrible noise when it is cold till it warms up but power only works turning to the right...been told rack needs to be replaced..
My wife and son were parking the vehicle when a creak followed by a loud popping noise occured. At that point, the vehicle could not be steered. The vehicle was towed to the local Chrysler Dodge dealer ship in frisco, tx for analysis. Subsequent report from the dealership was that both pins holding the tie-rod ends to the rack and pinion steering box had sheared. In addition, the rack and pinion steering box had a crack. Don't know if the pins sheared first or the crack in the box came first. The steering wheel inside the car could be rotated 360 deg. In either direction with no accompaning action of the tires on the ground. Absolutly no steering control whatsoever! this was a total collosal manufactureing defect in the steering that has happened before (check the website complaint # 10053466) in tucsan, AZ around January of 2004. My rack & pinion steering box was replaced at 35K miles by this same dealership while still under warrenty due to a malfunction while steering the car. I'm just greatful that my wife and son were not out on the highway when this major failure occured. Someone is going to get killed if this is not fixed! quit ignoring the fact (Chrysler) that there is a engineering defect in this vehicle model!
During 4 yrs of ownership, I am experiencing the worst. I just had my rack and pinion replaced after steering wheel would not return or would lock in place after making a turn left or right and feeling as though the chassis was falling out from underneath my car. I was also told that I will need my stabilizer bar replaced after complaining about erratic shaking sometimes severe when making a stop whether coming off the highway or driving on a street. It has gotten pretty bad lately. I have not been in any accident since purchasing my car custom ordered. Last year I had to have my actuators in all doors except driver side replaced due to malfunction. Wasn't able to open by remote or manually except when I pushed the remote first then lifted lock manually. I have had my door rubbers replaced 2 yrs after ownership and they need to be replaced again because they have pulled from frame. Rubber around lights have pulled away also which gives the car a very 'cheap' look.
- Black Jack, MO, USA
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While pulling into a parking lot steering mechanism broke. Consumer tried to restart vehicle. Consumer had vehicle towed to the dealer for analysis, and mechanic confirmed that the main bolt connected to rack and pinion sheared off. Mechanic replaced the rack and pinion and the bolts.
Rack and pinion steering was making a rattling noise and then it felt as if the power steering went out, but only in one direction. The dealer said the whole left rack had to be replaced. The vehicle had 47,000 miles and was three years old.
Contacted the dealer several months ago about rattling/loose sounds under car and they claimed to not find anything, but this could be related to the rack & pinion issue since it failed soon after.
A D V E R T I S E M E N T S
- Tulsa, OK, USA