This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1997 Chrysler Concorde. While driving approximately 45 mph, the back of the driver's seat collapsed backwards. The failure almost caused her to lose control of the steering. She did not get pulled back along with the seat because she was wearing her seat belt. She found a recall for this failure, but it was for the 1998 models. The manufacturer stated that her VIN was not included in the recall. The failure and current mileages were 174,000.
The rear shoulder belt on the passenger's side does not retract. The belt is hanging out of the retractor. Problem was reported to the dealership. Part was ordered to correct the prolem at owner's expense.
- Ventura, CA, USA
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- Ottawa, KS, USA