The contact owns a 1996 Chrysler Cirrus. The contact stated that the driver was traveling 42 mph when the steering wheel became excessively loose. This made it difficult for the driver to maintain control of the vehicle. The vehicle independently veered off the road, and crashed into a electric pole, yet the vehicle did not stop. She then crashed into a second pole, jumped a creek and crashed into a tree as the vehicle came to a stop. The air bags did not deploy. The seat belts did not restrain the driver as she plunged into the steering wheel. She then exited the vehicle through the driver side window. The driver sustained injuries to the neck, shoulder, chest and a minor concussion. She also suffered short-term memory loss as a result. A police report was available. The manufacturer was contacted and advised that the vehicle was previously repaired under NHTSA campaign id number: 97V201000 (suspension: Front: Control arm: Lower ball joint) which could potentially cause a loss of steering control. The contact was unaware that the vehicle was ever repaired in regards to the recall. The vehicle was destroyed. The failure and current mileage was approximately 180,000.

- Carlota, CA, USA