This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The brakes and rotors continued to wear prematurely. The dealer stated that the rotors were warped. The rotors were warping due to harsh composition of the brake pad. The front pads and rotors were replaced. The rotors were out of round. There was pulsation when the vehicle was driven at 60 mph, therefore the front pads and rotors were replaced again, the rotors were out of round again. On another occasion, the consumer felt as is he were going to get thrown from the vehicle due to the pulsation. The pads and rotors were changed on four different occasions.
Vehicle was taken to the dealer for a routine check up, and mechanic determined that the rotors needed to be replaced due to worn out parts, and replaced them. However, a few months later vehicle was taken back to the dealer for a routine check up and was informed that the rotors needed to be replaced again.
When having routine service performed on the vehicle at 22,000 miles, I was advised that the rotors on the front brakes were warped and required replacement. I was also advised that this was not covered by the "bumper-to-bumper" 36,000 mile warranty. Rather, the warranty period for brake rotors is 12,000 miles. I paid for the replacement but note that I had a similar problem on a 1999 Jeep Grand Cherokee at well over 12,000 miles and the rotors were replaced under warranty. It appears that Chrysler knows that it has a problem with premature wear on disc brake rotors, but has chosen to address it by limiting the warranty rather than fixing the problem.
- Plymoutrh, MI, USA
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- Deerfield Beach, FL, USA