Chrysler 2001 - 300 M with 65,774 miles. All required service at dealer only. On 24 Nov 10 car made "clunking sound" pulling into parking lot and then completely stopped running. Aaa tow truck came and when he stated to pull on truck entire front drivers side wheel fell off. He looked at the area and noted that a bolt in the control arm was completely gone. Said if it had happened 10 minutes early on freeway, would have been unable to control car. Towed to Chrysler dealer who noted that "left front lower control arm bolt apparently snapped and went away, left front suspension compromised." Called Chrysler corporate customer service on 26 Nov 10 and reported. Told them that I felt this was a part failure and safety issue. They opened case file. Chrysler customer service called back on 29 Nov 10 & said they needed one more bit of information from dealer and they would call me back that day. No call back to date (06 Dec 10) despite numerous follow ups with them. Picked up car from dealer on 04 Dec 10. Due to collateral damage cost $2,717.84. They noted that there was no evidence of impact damage as cause of failure.

- San Diego, CA, USA

My 2001 Chrysler 300M has only 29,000 miles on it and had an extended warranty purchased. One day I was driving and heard a bad rubbing noise and felt a vibration by my foot. Before this trip, the car had been totally silent. When this noise began, the car started to wander on the road, especially when braking. I checked under the wheel well and found oily residue splattered around. I took it to larson Chrysler and was told the drivers side strut was totally blown and the passenger side strut was about to fail. He said it was totally unsafe to be driving. The scary thing is this just failed out of nowhere without hitting anything or going over any bumps. Luckily I was on a 35 mph road and not the freeway. The dealer told me they would not replace this under warranty because somehow they decided it was worn before I bought the warranty even though it was not making any noises or showing any symptoms of failure before this. I asked the dealer what would cause it to fail and he said it was normal for a Chrysler vehicle due to age. I pointed out that it only had 29,000 miles on it and he said it failed not because of the mileage, but because the car is 7 years old. He also talked to the Chrysler headquarters and they said the same thing. This proves that Chrysler is aware that they have a common problem with strut failure and are doing nothing to correct the problem. People's lives are in danger due to this if there is a failure on the freeway at 70 mph! please do anything you can to help make Chrysler take responsibility for this safety problem. If you need more information, please feel free to call or email me.

- Lakewood, WA, USA