This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Chrysler 300M. While the contact was driving approximately 35 mph making a right turn, the steering wheel failed to maneuver back into a straight position. Eventually, after several attempts the steering wheel returned to the proper position. The contact was able to continue driving normally. The vehicle was taken to an independent mechanic who stated the failure was contributed to the rack and pinion. On a separate occasion the similar failure recurred while making a left turn. The vehicle was not prepared. The manufacturer was made aware of the problem. The approximate failure mileage was 160,000. Updated 04/18/12
1. there were no specific event that led up to this problem 2. when I first purchased the car, the dealership made a repair to my steering column 3. yesterday, the rack and pinion ( I know it's misspelled) broke on the vehicle out of the blue and I had no steering capability. I had just dropped my 3 month old son off and if he would've been in the car, this could've caused a really serious problem. Maybe even deadly.
The contact owns a 2000 Chrysler 300M. While driving at various speeds, the vehicle would pull to the right. The repair shop replaced the tie rod, but the failure recurred after 300 miles. The repair shop stated that the rack and pinion needed to be replaced. The VIN and engine size were unavailable. The current mileage was 95,000 and failure mileage was 94,720.
The contact owns a 2000 Chrysler 300M. While driving 5 mph, the contact heard a loud clunk. The steering wheel turned, but the wheels failed to turn. The repair shop stated that the cause of failure was the rack and pinion. The rack and pinion failed once before. The current mileage is 44,444 and failure mileage was 20,000. The consumer stated the second time the incident happend, the bolts sheared while driving. Updated 08/15/07.
- Clifton , NJ, USA
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The first thing I noticed was about 6 months after the purchase of my 2000 Chrysler 300 M in 2003 (less than 50,000 on the vehicle at the time) was a popping noise when making right turns. I took it back to the Dodge dealer where I purchased it from and was told it was nothing. Within 2 years, I went through two sets of 50,000 mile tires/ finally, the bolt in the rack assemble broke (in a parking lot thank god) a piece of the bolt was left in the assembly. This led to 1200 in repair work. A year later, there was so much play in the steering it was non drivable. I took it into the shop again and paid another 1100 to replace tire rods and other front end parts due again to "torque problems" with the steering. I have since had the same, brand new bolt tightened twice to keep it from snapping again. Also, been through an additional set of tires. Chrysler needs to do something. I am not the only person with this problem that I know, and there are websites complaining about it all over the place.
My 2000 Chrysler 300M suddenly lost steering as I was driving. Luckily nothing happened. I was able to force the steering wheel to get it to a gas station. $850 later, its ok now but how can the rack and pinion go bad on a 45000 mile car? my mechanic said it was all apart beyond repair. I saw on the internet other people complained about steering on their Chrysler, so I figured id add to the pile.
Rack and pinion assembly failed with only 48,000 miles on vehicle. Steering was loose, clunking sound and sticking during turns. Manufacturer won't cover because car is out of warranty. Cost to me was $1200 for new rack and pinion. I don't feel this serious a problem should occur in a car with under 50,000 miles. If I hadn't had the problem checked out, it could have resulted in a seriour crash. Manufacturer doesn't care about its reputation or about safety for its customers.
The steering on our 2000 Chrysler 300M became very loose. The steering worsened to the point that we felt uncomfortable driving the car. We took the car to a local dealer, lithia Dodge, to investigate. The problem was a failed steering rack and pinion. The car only has 46,000 miles. The repair was $850 for a refurbished rack and pinion replacement. The repair was not covered under warranty: The 3 year/36,000 mile warranty had expired and the steering rack and pinion is not covered under the 7 year/70,000 mile power train warranty. We strongly believe this is a serious safety issue and consider ourselves lucky that we did not experience complete steering failure.
Vehicle lost power steering without warning while reversing out of a driveway. This was caused by rack and pinion failure. This was the second time this part failed and was replaced. The first failure occurred at 19,000 miles.
The vehicle experienced a problem with the rack and pinion steering. Vehicle lost power momentarily. Later it went back to normal. The problem occurred when the vehicle was stopped at a traffic light or stop sign. Provide further details.....................................
The steering wheel locked while driving on 6/29/2003. Driver was able to avoid a collision. Vehicle was taken to the dealer, who stated that problem was the rack and pinion. Dealer put in a new rack and pinion.
A D V E R T I S E M E N T S
- Toledo, OH, USA