This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Alignment has been off for about 2 years. Took to my mechanic friend and he said that all the bolts associated with my rack and pinion had become loose. He tightened the bolts up, and the very next day they worked loose again. He did research on my vehicle and found that there are several complains about the rack and pinion and is shocked that Chrysler has not made a recall yet. I have not had any major accidents or problems, but as I read on the internet someone has died from the rack and pinion problems, and there has been several problems due to the rack and pinion not functioning properly. My mechanic friend is going to try to tighten the bolts again using lock tight(?) on the bolts and hopefully this will help the problem. My fear is that there are others who have the same problem, as listed on and cannot get the help that they need and their only help lies within a recall by Chrysler especially due to the difficult economy. Not everyone is lucky to have a mechanic that is a friend.
The contact owns a 1999 Chrysler 300M. The contact was informed by a repair shop that the suspension needed replacing on her vehicle. She further stated that if she drove over the slightest bump at 50 mph, the steering would fail. She experienced the same failure in her previous vehicle, a 1996 Chrysler concorde. A mechanic informed her that if she drove around a curb, there would be a good chance that the steering would greatly malfunction. The powertrain was unknown. The current mileage was 140,000 and failure mileage was 138,000.
Front end noise/pulling from date purchased, no cause found at dealer. Complained about noise and pulling to one side throughout warranty. Balanced/rotated tires no help. After new tires @62K-steering became sloppy w/3" of play. Diagnosed as steering rack failure. ***dimsii IVOQ entry posted after 12-12-02 cut over to artemis***770151
Had to replace motors in both rear windows and the window had to be replaced on the driver side due to the broken tab at the bottom of the window. According to the salvage yard owner this is a very common problem. Front end also shimmies had alignment didn't fully correct problem.
The vehicle exhibited a continuous problem with tyhe steering, on two occasions the vehcile was taken tot he dealer where they installed a new part, but within 6 months the problem reoccured, the vehcile was then taken to a different shop where they determined that there was a design problem and they replaced the frony link pin, currently the vehicle is working fine.
Consumer started to hear a noise, like a metal to metal noise in June 28,2000. Dealer ordered 4 parts, all but one did not come in, an adapter part #5017701aa. In the meantime, defect has graually gotting worse. Consumer was experiencing more play in steering wheel and noise was louder. Part has been on back order since Jun 28 2000, and did not know when part will arrive.
My vehicle has a severe shimmy/vibration between 55 and 65mph which is progressively getting worse. The dealer has put on three sets of tires and wheels and has done mutiple wheel balancing. The problem is progressively getting worse and the Chrysler factory representative has admitted the diamler/Chrysler is aware of the problem and their engineers are working on the problem. I have had my vehicle ito the the dealer 14 times for this problem. Their final answer last week was that neither the dealer or diamler/Chrysler will attempt to correct this problem again and that I should file under the Georgia lemon law for compensation. I am not sure where the problem lies so consequently the multi-choice component list. I do not believe it is wheel or tire related after all of the changes but Chrysler does blame the Goodyear tires, however they have never swapped them for any other brand. This is a dangerous condition that has been shared with other 300M owners on the web. It is particularly severe in hot weather and in rainy conditions. If the manufacturer admits to a defect, then I believe it is required to remedy the situation.
A D V E R T I S E M E N T S
- Saint Louis, MO, USA