Not only have I had numerous attempts at repairing my 2010 Chrysler 300's Sunroof (8), I have had more headaches dealing with my local Dealership (Napleton CJD, Lake Park, FL) about it. I am so completely disgusted with the fact that I have had to be inconvenienced overall more than 7 times to keep repairing this Sunroof. They have replaced the motors, switches, tracks and the entire sunroof itself. The front window had to be removed in order to do some of these jobs. The car has been taken apart, but never inspected by a Chrysler specialist. Ultimately I believe that they know it's an internal wiring short that they are not attending to because to find it would take an army of electricians.
I have also had issues with the front seat motors, which needed replacement. One of them needed replacement twice.
The rear view mirror also had to be replaced as it failed unexpectedly (The day/night feature and electrical broke).
This car has been in the service bay 7-8 times for the sunroof alone from the 3,700 mile mark and I only have about 26,000 miles on my car.
I have been dealing with "Chrysler Resolution", which up until this point has been decent to a degree but for some reason today's call really went badly and I would need to make a separate complaint about how the Representative, Hanna (Case #: 26255251) handled this last call with me. Until now, she has been great, but today she interrupted me at every turn and really handled my call poorly. She had an awful, cold attitude and when I posed several questions to her she completely stonewalled me and refused to answer them, telling me a supervisor will call me within 24 hours. While she added the supervisor was sitting next to her listening into the call, she refused to put them on the telephone with me. Very poor practices indeed. Very, very infuriating.
From start to finish Chrysler as a corporation has mishandled my car and my repair issues for the most part. There have been so many problems from the Service Managers to the Advisers that I feel so disheartened to say that our family, a "Chrysler family" owning or leasing somewhere in the neighborhood of 7 cars in our history, will likely end with me. I do not believe I'd purchase one again after being treated so poorly and the nature of the Dealer's repair shop.
I originally purchased this beautiful car for it's sunroof as well as the comfort of the driver's seat. Because I have a back injury, the comfort of the seat was perfect for me. I love my car, but I do NOT love the constant headaches of the service issues as well as losing valuable time and patience in my life to the repair of this vehicle.
Shame on the Chrysler Resolution, the Dealer Service people and shame on me for not getting rid of this car within the first 5,000 miles.
A D V E R T I S E M E N T S
Not only have I had numerous attempts at repairing my 2010 Chrysler 300's Sunroof (8), I have had more headaches dealing with my local Dealership (Napleton CJD, Lake Park, FL) about it. I am so completely disgusted with the fact that I have had to be inconvenienced overall more than 7 times to keep repairing this Sunroof. They have replaced the motors, switches, tracks and the entire sunroof itself. The front window had to be removed in order to do some of these jobs. The car has been taken apart, but never inspected by a Chrysler specialist. Ultimately I believe that they know it's an internal wiring short that they are not attending to because to find it would take an army of electricians.
I have also had issues with the front seat motors, which needed replacement. One of them needed replacement twice.
The rear view mirror also had to be replaced as it failed unexpectedly (The day/night feature and electrical broke).
This car has been in the service bay 7-8 times for the sunroof alone from the 3,700 mile mark and I only have about 26,000 miles on my car.
I have been dealing with "Chrysler Resolution", which up until this point has been decent to a degree but for some reason today's call really went badly and I would need to make a separate complaint about how the Representative, Hanna (Case #: 26255251) handled this last call with me. Until now, she has been great, but today she interrupted me at every turn and really handled my call poorly. She had an awful, cold attitude and when I posed several questions to her she completely stonewalled me and refused to answer them, telling me a supervisor will call me within 24 hours. While she added the supervisor was sitting next to her listening into the call, she refused to put them on the telephone with me. Very poor practices indeed. Very, very infuriating.
From start to finish Chrysler as a corporation has mishandled my car and my repair issues for the most part. There have been so many problems from the Service Managers to the Advisers that I feel so disheartened to say that our family, a "Chrysler family" owning or leasing somewhere in the neighborhood of 7 cars in our history, will likely end with me. I do not believe I'd purchase one again after being treated so poorly and the nature of the Dealer's repair shop.
I originally purchased this beautiful car for it's sunroof as well as the comfort of the driver's seat. Because I have a back injury, the comfort of the seat was perfect for me. I love my car, but I do NOT love the constant headaches of the service issues as well as losing valuable time and patience in my life to the repair of this vehicle.
Shame on the Chrysler Resolution, the Dealer Service people and shame on me for not getting rid of this car within the first 5,000 miles.
- aspiring, Palm Beach Gardens, FL, US