This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I'm [xxx] I bought this car in 2010 this car is a recall every year dont pass smog and I hasto expend $600to$800 dollars in order to pass smokers now it's in the shop ilick poblem I has to pay $1900 to fix the poblem I already expend $1278 to fix other poblems parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
After receiving several post cards to get the airbag recall, I brought the car to dadeland Chrysler/Jeep on March 12, 2019. After keeping the car the whole day I was told my car did not qualify for the recall, the service mgr and I spoke with Chrysler customer service who refuse to approve the airbag replacement, and the dealer did not do the work because it was not going to be reimbursed. Since then I have received several calls from Chrysler and each time I have explained what happened, then I am told they will check and get back to me and I never hear from them again. Bottom line, Chrysler Corp refuses to do the airbag recall and I need your Agency to get involved in this matter. I have also file a complain with the Florida highway safety and motor vehicle but I doubt they will take action on the matter. I hope you force Chrysler to carry out the mandated recall and fine them for refusing to carry out the nhsa order. I hope to hear from you regarding the outcome of my complain.
Takata are all complaint of mine is that it has placed me a unsafe driving state for 3 years without the ability of a car replacement until this problem was solved. Other dealerships that had an airbag problem did presuming that they really cared. For a long time, I have been driving scared. Doing my best to get to a Chrysler dealership now.. if I could have traded it I would have.
I have been trying to schedule an appointment with my local dealer, I requested a rental car so I could get around and get to work while the repairs are being made. I have not gotten anywhere. I requested the rental at no charge since this isn't my doing, its no fault of my own and now I have to take time time out of my busy day to bring it the car to get fixed. Its a real hassle. They can simply provide me a vehicle to use while the repairs are going on. I will not schedule another appointment until I receive a voucher or compensation for a rental. Mopar has got nothing accomplished here either.
Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 16V352000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 03/03/17 updated 03/20/17.
- Dania Beach, FL, USA
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Takata recall the contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 16V352000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The VIN was invalid. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 05/17/17 updated 08/22/2017
Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign numbers: 15V313000 (air bags) and 16V352000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect. VIN tool confirms parts not available. Updated 01/25/2017 updated 02/15/17.
Takata recall. The contact owns a 2009 Chrysler 300. The contact stated that the recall notice for NHTSA campaign number: 16V352000 (air bags) was received. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 16V352000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 16V352000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign numbers: 15V313000 (air bags) & 16V352000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign numbers: 15V313000 (air bags) and 16V352000 (air bags); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect and VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 16V352000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owned a 2009 Chrysler 300. While stationary, the vehicle was rear ended by another vehicle. As a result, the contact rear ended a third vehicle. The front end of the contact's vehicle was significantly damaged. Both the driver and passenger side seat belts malfunctioned and the air bags failed to deploy. Both the driver and front seat passenger sustained head and neck injuries, which required medical attention. The vehicle was destroyed. A police report was filed. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 150,000.
Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 16V352000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I was notified of the airbag problem on my vehicle approximately about a year ago or longer. I was first informed the parts were not available to fix the problem. I was later informed the parts were available & to contact my local service dealer. When I contacted them, I was told they didn't have the parts but would call me when they got them. I never got a call form them. When I called again today, I was told they would only service my car during weekdays (although their service department is open on both saturdays & Sunday's), which I am unable to do because I work and only have that vehicle for transportation. This constitutes an unreasonable amount of time & their unwillingness to fix my vehicle on a weekend further demonstrates the Chrysler service department is acting in bad faith in remedying the recall.
Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- San Francisco, CA, USA