Forwarded from the us product safety commission - letter to the president from consumer re 2005 Chrysler 300-C srt-8 recall. The consumer stated her soon took the vehicle to the car wash. After leaving the car wash and traveling less than 50 feet, the vehicle filled with smoke. Her son immediately pulled over, as it burst into flames from under the dashboard. The fire department had to be called to put out the fire. The consumers son located a recall # 04V334000. The consumer then contacted Chrysler regarding the recall and they claimed they knew nothing about it. She was assigned a case number and was told someone would contact her. After not hearing from Chrysler after three weeks, the consumer called Chrysler, where she was informed a report would be sent to special investigations immediately. Days later, an inspection representative from an independent company went to the consumers house to look at the vehicle. On April 11, 2012, the consumer received a call from Chrysler's lawyer stating they would handle all of the expenses involving the vehicle. Once the vehicle was towed to the dealer, the lawyer was contacted and given the assessment of the damage and the costs involved, Chrysler then stated they would not pay for the repairs. The dealer informed the consumer, the fire did extensive damage, and it would cost more to fix the vehicle, than what it was worth and was considered totaled.

- Detroit, MI, USA

Contact states he bought a new 2005 Chrysler 300 M touring on approximately 1-04. On 6-23-05 he took the car in to the dealer where he bought it;(sparsest Chrysler) to let them fix a problem he was having with the button that allows him to see the temperature outside the car and also allows him to see the mileage he has driven. The button would not work; so he asked the dealer to fix it. On the same day, he got the car back from the dealer and he noticed it was doing the same thing but after a while it did start to work. On 7-13-05 while the car was parked in his garage, the car caught on fire. He is not sure where the fire originated from but he did say the car has a big hole in the dash. He called Chrysler and they told him they would have to investigate it. His insurance adjuster has looked at it and determined that it was an electrical fire. The adjuster also gave him a recall #04V334000.the recall applies to the electrical system; battery cables. The dealer denied that was the problem that caused the fire.

- Forest City, NC, USA