On 5-13-2014 I took my vehicle in for a oil change. 536 miles
On 9-23-2014 I took my vehicle in for an oil change. 2411 miles. I told them that the steering wheel had a shake to it at slower speeds. They suggested that my car have a "Tire Rotation".
On 9-29-2014 I took my vehicle back because it still had a shake in the steering wheel. 2527 miles. They suggested that my car needed a " Tire Rotation".
December of 2014 I contacted Chrysler " LORRIE " at Customer Assistance Center. ROCKIE WILLIAMS' PREMIER DODGE advised her that my vehicle had not been to the service department for this concern.
On 1-29-2015 I took my vehicle in for an oil change and steering wheel shake. 3610 miles. They rotated and balanced the tires.
On 2-04-2015 I took my vehicle in for the passenger seat heater not always operating when turned on in cold weather. 3676 miles. They could not find anything wrong with the heater.
On 12 - 22 - 2015 I took my vehicle in for service. 6122 Miles.
1. Oil change.
2. Steering wheel shake.
3. Passenger seat heater not working most of the time.
4. Transmission bump when shifting in cold weather.
1. Oil and filter was changed.
2. Rotated tires. Performed by Matt Smith # 627 .
3. Seat heater.Unable to duplicate. Performed by Matt Smith # 627 .
4. Transmission bump. Unable to duplicate. Performed by Matt Smith # 627.
I was told to reschedule in cold weather and may have to leave the vehicle over night so it can be tested cold.
01/06/2016 Vehicle is to be dropped off this afternoon at the dealer so it will be cold tomorrow morning for testing.
Since the first oil change and tire rotation of this car, we have had vibrations at highway speeds. Every time the dealership tried to road-force balance the tires there has been minimal improvements. We have been in the shop over 14 times for the same issue, they have replaced the tires twice! Luckily they have taken care of much of the cost including most of the rental charges. But I have wasted easily 150 hours of my life thus far going to and from the shop.
- Nick E.,
Falls Church, VA, US
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A D V E R T I S E M E N T S
I had brakes put on the car and I have had it check, I was told there is nothing wrong with the front tires. This is a serious matter.
- Anita T., Birmingham, US