This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving home and while stopped at a light, the passenger headrest popped off its frame without being triggered by a collision or other event. Researching online, it seems this is the same issue that many others have had with the Active Head Restraint deploying randomly due to a failed piece of plastic used in the design.
The contact owns a 2013 Chrysler 200. The contact stated that while driving at an undisclosed speed, the driver's side headrest air bags were deployed unintendedly. The contact stated that the passenger-??s side headrest air bag had deployed independently before the other failure. There were no warning lights illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The failure mileage was 36,000.
The contact owns a 2013 Chrysler 200. The contact stated while driving at an undisclosed speed, the driver-??s side rear headrest air bags exploded causing the driver to get whiplash. The vehicle was taken to the mechanic where it was diagnosed with having a manufacturer defect; however, the vehicle was not included in any recalls. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 85,000.
The Active Headrest Restraint (AHR) failed. It deployed without cause and was inspected by the dealer. The issue was a small piece of plastic used in the manufacturing process. My wife was driving the car and out of nowhere a loud noise and she was struck in the back of the head. Luckily, she was driving at a slower speed and no other cars were around, she nearly went completely into the other lane. Had other cars been on the road, there would have been an accident. We took the car to the dealership when it happened with the passenger headrest a couple of years ago and the guy told us he ordered the parts to fix it, but it would take six months. We went back and he no longer works there an never ordered any parts. Since only my wife drives this car, we just let it go about the passenger headrest and moved on. I believe this is in regards to recalls S61 & T56. Both headrests are deployed and cannot be reset. To make matters worse, now the airbag warning light is illuminated at all times. An issue with airbags can be very serious and very dangerous if not addressed. After speaking on the phone with FCA customer care, I was told this was fixed in 2014 (2-3 years before the recall was issued) & that it was out of warranty. I do not believe it was fixed, maybe someone inspected the car, but it was not repaired. The dealer wants to charge me $1,000 to replace the headrests and that is something I cannot do. The recall site states "Safety recalls include any problem encountered with an FCA US LLC product related to the safe operation of the vehicle or the safety of the occupants. FCA US LLC will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner." this clearly does not matter to Chrysler. I have no other choice but to drive the vehicle with the airbag warnings on. I am hoping you can help. This is my last resort. It has not been inspected by the manufacturer and there were no warning lights prior to this.
The contact owns a 2013 Chrysler 200. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. Several unknown warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V282000 (Electrical System, Air Bags), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 172,000.
- Highland Park, MI, USA
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The contact owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked and unoccupied, the front driver's side seat headrest exploded without impact. The contact drove the vehicle to the residence. The contact's husband purchased the headrest from the dealer and replaced the headrest. The contact related the failure to an unknown recall. An unknown dealer and the manufacturer were notified of the failure, but no assistance was provided. The manufacturer denied reimbursement. The failure mileage was approximately 40,300.
While driving, my driver seat headrest deployed. There was no collision to activate the headrest to deploy. It did so spontaneously. This could have caused a major accident due to me being startled. I am concerned for my daughter-??s safety and mine. There were no recalls for the headrests reported in my vehicle. There was no indication that the headrests in my vehicle would be an issue. I will be taking the vehicle to CarMax, where I purchased it and to the Chrysler dealership to seek a solution
I had all 3 recalls completed from the Chrysler dealer but only 2 now show complete on NHTSA and Carfax. Could you please check on this for me See attached service record from the dealer for the recalls that were completed.
The active headrest restraint system deployed for no reason in the passenger side headrest while driving down the road at 35 mph. It sounded like a gunshot! The passenger was hit in the back of the head but thankfully not injured. I took a picture of it and my son told me that's a safety feature in case you get rear ended, which didn't even happen because I was still driving when and after that happened with no cars in front of or behind me. There was and is still no warning lights indicating any type of problem with anything.
The contact owns a 2013 Chrysler 200. The contact stated that while driving, the horn was continuously making an abnormal blaring sound. The air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the TIPM needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under a recall and referred her to the NHTSA Hotline. The contact stated that the failure was like NHTSA Campaign Number: 16V668000 (Seat Belt, Air Bags). The failure mileage was approximately 200,000. The VIN was not available.
The contact owns a 2013 Chrysler 200. The contact stated that while driving at 45 MPH, the driver-??s and passenger-??s seat headrests were deployed without warning. The contact called the dealer and was provided an estimate for the repair. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V640000 (Seats, Air Bags) which he linked to the failure. The vehicle was not repaired. The failure mileage was approximately 118,000.
The contact owns a 2013 Chrysler 200. The contact stated that his son parked the vehicle, and as he disengaged the seat belt and was exiting the vehicle, the air bag headrest inadvertently deployed and hit him on the back of the head. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not made aware of the failure. The contact referenced NHTSA Campaign Number: 17V640000 (Seats, Air Bags). The vehicle was not repaired. The approximate failure mileage was 74,000.
Engine failure, speed control doesn't work, car keeps cutting off, does not pick up speed, jerks really bad, shifts gears by it self at times, air bags are recalled, the car has been at the chrysler dealership for over 6 months they keep saying different things are wrong with it not sure completely what the issues are just know a few. I was told the car is still jerking and cutting off which was the problem when I brought the car in they are charging me almost $800 for work done and was promised the car would be fixed but the car still has the same exact issues from the moment I brought it in. And being told it is still not drivable after being worked in by Chrysler mechanics for over 6 months.
My headrests were replaced due to a recall however, once they were replaced my check airbag light has come on and will not go off. I was brushed off and told that it would turn off after a day or so. It has not and now I'm being told (by the dealership) that I can bring it in however, I'll be charged $500 to repay and replace. I had no issues or indication prior to my headrest being replaced leading me to believe that this is no fault of my own. This is a safety hazard and the lack of concern from dealerships service department has been not only disheartening but had me very concerned about the safety of my family and myself serving my only means of transportation in fear that should I be an accident, will my airbags deploy.
A D V E R T I S E M E N T S
- Lawrence, KS, USA