This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Both of my headrests popped open for no reason. The passenger headrest happened two years ago and the drivers seat headrest happened this week. The vehicle was not involved in any type of collision or impact when the headrests popped open. I was driving smoothly on the road when they happened.
The contact owns a 2012 Chrysler 200. While driving 20 mph, whenever the contact activated the turn signal, the windshield wipers activated. While driving, the driver side headrest popped off. The vehicle was taken to a dealer where it was diagnosed that the headrest needed to be replaced. The turn signal issue could not be diagnosed. The manufacturer was not made aware of the failures. The failure mileage was 38,500.
The contact owns a 2012 Chrysler 200. The contact stated that while driving at 55 mph, the head rest exploded and the air bag did not deploy. The contact mentioned that the failure occurred without warning and the vehicle was not involved in a crash. A police report was not filed and there were no injuries reported. The vehicle was taken to the dealer. The technician diagnosed that there were two fractured clamps inside the head rest causing the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 48,000.
- Greenville, SC, USA
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- Lawrenceville, GA, USA