I have started having the "shift to park" issue with my 2019 Volt. Per GM's technical bulletin 19-NA-206 this is covered under the Voltec Component Warranty specifically for the Volt (see page 8 of the bulletin). I contacted GM and they agreed this was covered under the Volt Warranty and set me up with an authorized GM service center to repair the issue at no charge. After taking time off work and driving to another city to get the work done and waiting for almost three hours, I was then told that GM refused to cover the repair under warranty. I then contacted GM with the Case Number they had assigned and was told that the GM representative that set this up gave me incorrect information and no longer worked for GM and they refused to honor the promise to repair or offer reimbursement for my time and expense. They stated they did not have access to the GM Technical Bulletins and were under no obligation to honor the warranty that was explicitly stated in the bulletin.
Update from Sep 30, 2023: After several weeks of mounting frustration I finally made headway by contacting the BBB. They contacted GM and GM/BBB representative named Lateshia was wonderful. Vehicle has been repaired under the Voltec Component Warranty at no charge by a "REPUTABLE" GM dealership, Dave Kirk in Crossville, TN. This was done at no charge per the Technical Service Bulletin 19-NA-206. Shout out to Lateshia and the Dave Kirk service staff.
A D V E R T I S E M E N T S
I have started having the "shift to park" issue with my 2019 Volt. Per GM's technical bulletin 19-NA-206 this is covered under the Voltec Component Warranty specifically for the Volt (see page 8 of the bulletin). I contacted GM and they agreed this was covered under the Volt Warranty and set me up with an authorized GM service center to repair the issue at no charge. After taking time off work and driving to another city to get the work done and waiting for almost three hours, I was then told that GM refused to cover the repair under warranty. I then contacted GM with the Case Number they had assigned and was told that the GM representative that set this up gave me incorrect information and no longer worked for GM and they refused to honor the promise to repair or offer reimbursement for my time and expense. They stated they did not have access to the GM Technical Bulletins and were under no obligation to honor the warranty that was explicitly stated in the bulletin.
Update from Sep 30, 2023: After several weeks of mounting frustration I finally made headway by contacting the BBB. They contacted GM and GM/BBB representative named Lateshia was wonderful. Vehicle has been repaired under the Voltec Component Warranty at no charge by a "REPUTABLE" GM dealership, Dave Kirk in Crossville, TN. This was done at no charge per the Technical Service Bulletin 19-NA-206. Shout out to Lateshia and the Dave Kirk service staff.
- Ken Y., Cookeville, TN, US