This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At times, the vehicle will not recognize the key fob and will not start, lock, or unlock. This happens seemingly randomly when the vehicle is stationary and off. I can not reproduce the problem, but it happens about 2-3 times a month. It seems that if I get the fob away from the car for about 15 minutes and return, the vehicle then recognizes the key again.
This afternoon my wife & daughter were out shopping here near tampa--outside temp 'only' 93* today with real feel 108. They returned to the car, unlocked but did not remote start, & placed their packages in the hatch before sitting in the car & closing the doors. My wife tried to start the car & got the message others have gotten about the key fob not being recognized. They tried again to start the car & got the message again & could read enough before it disappeared to put the key fob in the center console. Then the doors locked while the windows were up & they still couldn't start the car. I headed to their location, about 15 minutes away, prepared to break the window. I was about to tell them to call 911 when they said the car was finally able to start & they drove home without further incident.
The traffic navigation system requires that the driver constantly take their eyes off the road. There is no audible warning about delays and the map only show interstate highways with red or green road markers. Other affected streets are on a list that one has to read off the screen and constantly check. This is a major hazard and a setup for accidents.
The vehicle center display does not work reliably. Most concerning to safety is the fact that this renders the reverse camera inoperable. Other things that don't work include bluetooth, radio, on star, controls for the vehicle setup and charging parameters, air conditioning, energy usage display, and so on. After several service visits and calls to GM, they determined that if you leave a phone plugged into the usb cord for the audio system, and power the car off without first unplugging the phone from the charger and even the charger cord from the usb port (with no phone plugged in) or else the next time you start the car the screen and functions on it will be inoperable until the car is powered off for several minutes. Whether or not I unplug my phone when I turn off the car should prevent the backup camera from functioning nor the details about electric car charge usage. GM has told me there is nothing more they can do, that's just how it works.
Headrest juts out too far forward. This seems to be a problem on all newer cars. My wife can not sit straight up in the seat with her back against the seatback without having the headrest pushing her head downward. We tried to move the headrest up and down with no resolve. She is about 5 foot 7 inches with very good posture. The headrest seem to put here head in an unnatural position.
A D V E R T I S E M E N T S
- Murray, UT, USA