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TSB Document:

Affected Component: ELECTRICAL SYSTEM:SOFTWARE

Summary
12241 - CUSTOMER SATISFACTION PROGRAM. VEHICLES CAN BE AFFECTED BY INCORRECT CALENDAR DATE INFORMATION SENT THROUGH THE TELEMATICS SYSTEMS. IF A SIGNIFICANTLY INCORRECT DATE IS RECEIVED (FOR EXAMPLE, 00/00/0000), AND THE VEHICLE IS IN THE "DELAYED RATE AND DEPARTURE TIME" CHARGING MODE, THE HYBRID POWERTRAIN CONTROL MODULE (HPCM2) MAY RESET AND OPEN THE PROPULSION POWER RELAYS. AS A RESULT, THE ELECTRIC MOTOR HAS TEMPORARILY STOPPED WORKING DUE TO THIS SOFTWARE ANOMALY WHEN THEIR VEHICLE IS IN THE DELAYED TIME AND RATE CHARGE MODE.

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Date Published
OCT 19, 2012
NHTSA TSB #
10089702
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