This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle is a 2003 Chevrolet Venture. I was driving to work on a 25mph road. The passenger seat side airbag deployed. There was no accident or exterior vehicle damage. The airbag just deployed. I was not injured nor were there any passengers in the vehicle at the time. I immediately contacted the Chevrolet dealer who services the vehicle, who said they had never heard of such a thing, I spoke with the service manager who advised me to contact General Motors and my insurance co. He said they would start a file on the incident and he could not do anything until General Motors told him what he could do. The vehicle was drivable and there were no injuries. After work I took the vehicle to the dealer to have them see if the vehicle was safe to drive and show them the deployed airbag. We agreed that I would drop off the vehicle the following Monday and they would inspect the vehicle. After 2 days I spoke with General Motors who said they would have the vehicle inspected and could not authorize a rental car for the time it was at the dealership. I dropped off the vehicle the following day thinking it would be inspected on Monday. After 2 days I spoke with the dealer and General Motors who still had not had the vehicle inspected. Later that day I spoke with a 3rd party inspector whom General Motors hired. He would not be inspecting the vehicle until the beginning of the following week. 9 days after the vehicle was dropped off to the dealer 11 days since the airbag deployed. The entire time the vehicle was at the dealer General Motors would not provide any assistance with a rental car. The 3rd party inspector called after he had inspected the vehicle and informed me it would be another 7-8 days before I would hear anything from General Motors. So we are going to be somewhere between 18 and 21 days to get a response from the manufacturer of the vehicle General Motors.
A D V E R T I S E M E N T S
- Mentor, OH, USA