Moved car seats today because I needed to get van ready to take on thanksgiving trip. I strapped my daughter into the smart seat while I was moving everything else around in the van. After I got done I went to get her out of the seat and couldn't get the crotch buckle to undo. I tried pushing every way possible. I called my husband and he came and tried to get her out. We loosened the straps and couldn't get her out (due to her disability she has extremely tight muscles and we couldn't get her maneuvered around enough to pull her out. (keep in mind she is at the highest harness height and the harness already is almost all the way loosened when she is in the seat correctly). I couldn't get the seat uninstalled because it is latched to a base, that is installed with a seat belt, that has an snap down belt guide inside it. I tried to uninstall the seat, to get to the "yolk" that holds the harness straps- but couldn't get to it. I called graco because I was not sure what to do. They told me to cut the straps on the seat, and that they would replace the seat. Unfortunately this leaves us without a seat, so I opted to go purchase a new one and they just refund me for the old one. Luckily I have an extra seat that my daughter can use until I purchase the new seat. I love the concept of the base for the smart seat, because then we don't have a bunch of seats installed in the trucks, only the base. But I am not sure I want to buy another smart seat. It means I have a bunch of bases that will not be used, but that lack of ability to get to the yolk has me concerned. Buckle had previously been very difficult to unlatch, but was always able to get it unbuckled.

- Elk Creek, NE, USA