This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When I bought the car (10/04/00) the horn intermittently didn't work. On 3/14/01 I bought a replacement horn relay (P/N 12088567) at the dealer & told the service dept of the problem & that I would wait until it permanently didn't work. That didn't solve the problem. I assumed they noted that on my service record. The problem continued & I had them look at it 12/14/01 during which time they said they tightened some loose connections. The problem continued & on 9/5/02 I brought it back. They road tested the vehicle & reported that the horn initially didn't work but started to work again before they got it back to the garage. They cleaned some connections but the problem persists. Today, I contacted Chevrolet customer service who told me that I had to pay for a diagnostic test (when the horn wasn't working, of course, which is probably less than 5% of the time) & would probably have to pay for any subsequent repairs. I believe that, since I was sold a vehicle with a defective piece of safety equipment, the manufacturer has the responsibility to rectify the situation, regardless of how many miles elapsed since the problem occurred (at 0 miles). I couldn't predict when the problem would occur so it was impossible to schedule a service date.
- Hooksett, NH, USA
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- Berwyn, IL, USA