This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The consumer took the vehicle in for recall repair 02V286000 on 03/31/03. The dealer replaced the lower pinion bearings but advised the consumer that the rack assembly was bad but this repair would not be covered under recall. Dealer advised consumer that their agreement with manufacturer was to replace bearings only.
While going around a curve steering wheel completely locked up, resulting in loss of control. Van had to be towed to dealership. A broken steering rack assembly was found. Dealership and owner split repair cost.
- Katonah, NY, USA
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- Valley Falls, KS, USA